Graceful Living

We chose Pine Trails at Castle Rock because of the value for the money and it was also the friendliness of the staff members, and when we walked in it just gave us a good overall feel. The room sizes here are very generous, they share bathrooms but you do have your own private room. My mom was very pleased and had no complaints about the food. One thing we have been very disappointed in is the lack of any activities inside the facility. Overall, I would recommend this facility to others.

My mom moved in to Pine Trails memory care six weeks ago. We expected it to be a really difficult adjustment and were pleasantly surprised to find how quickly she adjusted and flourished. She is wanting to be more active and enjoys when they have activities. The caregivers are gentle, kind and thorough with their care. I don’t worry about my mom having on clean clothes or if she is taking showers regularly. When I visit my mom now it is for enjoyment not to take care of her. The food is a little disappointing because they have to bring it upstairs from downstairs and sometimes can be cool. The activities department is a little weak but is increasing with the new hire. No place is perfect, but Pine Trails is the perfect place for my mom.

Toured this community for my wife, all staff was present and friendly. The facility looks brand new and clean. Every employee a passed stopped to greet me. There were activities going and the food looked amazing! I will be placing my wife here as soon as I am set and ready. Thank you Pine Trails staff for making this easy and comforting.

Toured this community for my wife, all staff was present and friendly. The facility looks brand new and clean. Every employee a passed stopped to greet me. There were activities going and the food looked amazing! I will be placing my wife here as soon as I am set and ready. Thank you Pine Trails staff for making this easy and comforting.

Great location. This is assisted living. rooms are small, but perfect for 1 individual. Staff is great. Nice, patient, and understanding of your needs.

Pine Trails is a great community because it’s small and quiet. The rooms are spacious, and they have large bathroom facilities. The community is clean and tidy too. Everything I see is clean. The staff is very nice and knowledgeable, and they really care about the residents. They know everyone on a first name basis, and they really work hard to make residents and families feel comfortable. The food is edible, nutritious, and the people preparing the food really are willing to accommodate the residents’ needs. I would definitely recommend Pine Trails. As long as my wife is happy, and we are happy, we’ll stay.

I was very impressed with the procedures that the staff uses to provide appropriate care to individual residents. The facility is good.

This community is reasonably priced for what you get and it is all inclusive. The staff are very pleasant and very good. They offer daily activities and the community is clean. This small 48 bed community is about half full. The community is well designed for memory care residents as it is a square around a center courtyard. I would recommend this community.

The staff I met during my tour were nice and knowledgable. I just did not feel this was the right place. The residents were a lot older and less mobile. They offered private rooms and we were not looking for this. The community seemed clean.

Both of my parents have been at Metzler for almost two years now; having come from a Nursing Home facility near Parker Co. I cannot tell you how pleased I am that we made the change from there to Metzler....the staff here has been so good with them. That to me is the most important thing I could ask for: care givers who CARE, and who are unfailingly kind, sympathetic and understanding. Never once have I called to find out how mom and dad are doing; or to ask one of the CNA's to "go check on them" have I had anything but prompt and willing assistance! Completely opposite from the "attitude" I got from the previous Nursing Home! Thank you from the bottom of my heart for taking such wonderful care of my mom and dad.

great place...so glad we moved Mom here.

Well I definitely think that the staff members working there could provide more hands-on service with the residents staying there and specifically my loved one. Overall, Metzler Memory Care is a decent place.

Actually, this place has gotten a lot better than it was. It was taken over by someone else. The level of care is better and the food is better. The staff is patient and kind. They seem to be working on it.

Never put your loved ones here!

Most, if not all, of these reviews were written before the new owners took over. Senior Lifestyle is a family owned company out of Illinois. When they took over Metzler there was a significant improvement in communication, food, care, etc. I am very happy with the care that both my parents received at this facility. Staff is extremely nice and accommodating with the residents. Most Alzheimer's patients can be extremely difficult to deal with - my mom was no exception. But the care she received eased a heavy burden from my shoulders that I carried over from another facility. Mom has since passed but Dad remains and is well cared for. Food is really good when you compare with other facilities. You must keep in mind that that food is prepared differently for this type of resident. And in all likelihood - the average adult won't like it. It is heavily seasoned and fortified. The goal is calories - and they are plentiful! My main concern is turnover - though not as bad as the last place my parents were at - it still happens.

The people were nice, but the accommodations were closet size & the carpets were dirty.

They have a really good positive attitude and outlook, and that comes through in how they treat both the residents and their families. I do feel that there could be more frequent cleaning of the bathrooms and such. They are cleaned about once a week and I think it should be more. Other than that it has been a good experience and I would highly recommend Metzler Memory Care.

High staff turn over, tons of falls and broken bones. Has the potential to be a nice facility but falls short

This facility is horrible! Dont move your loved one there! The food is horrible the supervision is poor im sure due to lack of staff, the turnover rate is extremly high, the new director they speak so highly of has no experiance in dealing with dementia/alzheimers and they should even question her nursing skills and her ability to even manage a place like this. There is so much more I could add about this facility but I will it at I am so thankful my mother no longer lives there!