Garden Plaza of Aurora

We were happy with Garden Plaza at first. The workers are great but the management company is poor. The facility had water issues in January and the place is still torn up. A normal business would have completed the work long ago. To add to the insult, they are raising the rent at the same time that many of the services are not available due to construction. We are looking to move our parents out of Garden Plaza into a place with better management.

As time goes by we are more and more happy with Garden Plaza. The majority of the staff is very experienced with the needs of the residents. The complex is laid out with a simple floor plan, wide halls, hand rails in the halls. Nice usable balcony's. Good kitchen size.

For the most part, we have found the staff to be likable and helpful. There were some items in the sales pitch that were misleading. For example, my mother doesn't 'check in' every morning by a certain time, and there is no follow-up to make sure she's okay. It was advertised to us that the facility provided cable TV, but the cable TV quality is very limited and poor. Radio reception in the room is poor and the shower head in the shower is difficult and awkward for an older person. We were also told that for the first day or two my mother was in residence an 'ambassador' (friendly resident) would come to her door to show her around and help her fit in. That never happened. According to my mother, housekeeping is very good, however, the cleaning lady does not speak English! Even so, my mother and the cleaning lady, who is VERY nice, still manage to communicate. It would be easier though, if she spoke some English. My mother does not seem to be very satisfied with the food. She continues to do most of her own cooking. We and my mother like the overall 'feel' of Garden Plaza. I think some of my mother's dissatisfaction probably comes from her not wanting to socialize very much, which is not the facility's problem.

The site has had major flooding and mold issues and extremely slow to respond and resolve the issue and many of the collaboration spaces have been compromised and no longer available for use. The food has dramatically gone down hill since we joined and it's under new management. The people who work there are great

What our family likes the most about the Garden Plaza of Aurora is the friendliness of the staff members, the overall cleanliness of the community as well as the affordability. Based on the experience we have had so far, we would definitely recommend this community to other families.

When it comes to the cleanliness there was a food due to rain and the fans they put in were very small and therefore it took a long time for everything to clean up. There is no direct care since for our loved one it is not assisted living. The transportation was cancelled for a doctor's appt, but overall the activities that are offered are good. We would recommend Garden Plaza of Aurora to other families.

I would say that the faculty and staff end up being like extended family. Which is basically good but can also be not so good. They are friendly without that desperation that some others had. The facility is laid out very logically. Garden Plaza has better balconies on the apartments and the floor plan is easy to navigate.

I picked this community because, the other places were not as nice. It's a great community. The residents are friendly to each other, and they check on you. It's nice. I would recommend to to ther families.

What really stood out to us at first was the friendliness of the staff members and their follow up. We have already recommended this community to other families and we will continue to do so.

It has been an ideal place for my dad in the independent living side. They provide the comfort and care that he needs. He has made a very comfortable transition to living there. The apartment is nice. It's spacious, clean, nicely appointed, and new. He likes the people and thinks it's a great community. And we like that there is no nickel and diming or hidden costs - everything is included for his daily living.

The community is really good in a lot of ways. They are having a problem with hiring staff to serve the residents meals. The food is delivered cold to the residents. The community isn't able to accommodate dietary restrictions. The food really is not great at the community. The staff and residents are great to work with and are friendly. I'm glad I came here and not someplace else.

My grandmother loves her new community. She’s met friends, is very active in playing cards, exercise, and going to meals. She has her independence while getting help with meals, cleaning, and safety nets exist.

My dad has lived at Garden Plaza for 6 months now. He came from another community and is so much happier now that he is here! He has so many friends, goes on a lot of the outtings, and activities. He's so much happier and has a great quality of life. We are glad we found this place.

Garden Plaza is a terrible place. The management has no talent. Be very careful about charges made by them, especially initial charges, I found out they were scamming me out of money and they did not like when I asked for that back.

We moved our parents here 2 years ago and unfortunately lost our father only 6 months after the move. The staff has been amazing to our mom and has provided a safe living situation for her. Whenever we have had any problems the staff has been very responsive in resolving any issues. The manager of this facility has been amazing with my mom and we could not be happier with her living arrangements.

They're very responsive, and the place is kept very clean. It's almost like living in a hotel - it's just beautiful. It is a little tricky not having things like a little convenience store on-site, or a buddy system for them to show you around. I think those things would have been helpful. But they're doing a great job. The food is a little bland. But they're so amazing otherwise. They offer a lot of activities. And it's a great value.

I am a family member of a loved one at Garden Plaza Aurora- my mom has been living there for a very long time. The newest ED is a fine woman and leader - and I appreciate what’s she’s done for my mom. Most importantly though… assisted living is a mess and [name removed]the business office director was nothing but rude to my mom when asking about a bill.

We chose Garden Plaza at the time because they had availability and they were willing to take him in and care for him. He started out in independent living and quickly moved over to assisted living. The staff members were there to really protect my father and they did a great job at it, I felt safe having him here. I would recommend them to others who are looking.