Fox Trail Memory Care Living at South River

I really like South River because everything is on one floor. Very helpful, answers questions promptly. Staff always smiling and super friendly. Interaction with my mom is great. My mom is happy and safe. Grateful for the excellent care she is getting.

It does not seem like there are a lot of activities for the residents there. For the meals and dining, I have visited when they are cooking or cleaning up, our loved one seems satisfied and the food smells good. Otherwise I have no real experience. I moved my mom from a different facility to Fox Trail So. River. My initial agreement was for [fee removed] per month. Her monthly fees are well over [fee removed] plus I am obligated to provide hygiene supplies in addition to the facility fees. Fox is a nicer facility than the original assisted living facility my mom was in however it became more costly. My mom will be transferring again as she now needs to apply for Medicaid. The facility director is very responsive to calls & is very kind and helpful. She is extremely compassionate.

I have to comment negative on all seven - On [date removed] I asked an aide to help me walk my husband from kitchen area to TV area and she gave me a loud, flat out no on [date removed] around midnight my husband fell, was taken to hospital and died 16 days later. He was there approximately 3 months and lost almost 30 lbs They only had two aides who sat at head of TV room and watched the occupants all day. I told them the night he fell that he would not be back The only interest was that I had to pay for the next month as to my contract They never called to inquire into his condition. He was covered in black and blues and when I asked, it was always his fault They kept telling me they were trained to care for him but (now) I do not believe it

My husband lost over 40 lbs in [time frame removed]. Problem was behavioral I was told they were educated in the problem but they were not According to them everything that happened to him was his fault They said he fought their assistance but when I asked an aide to help me walk him from one room to another she yelled "no" I am not against your putting it on your website but I would prefer first name or initials Advise anyone signing on with any place to really read the contract

Fox Trail Memory Care in South River is the answer to my prayers. My Mom is well taken care of in this home-like community. All of her needs are met and I can sleep soundly at night knowing she is in good hands. I highly recommend this facility for anyone suffering from dementia/Alzheimer's.

Very intimate. Each resident is well attended to. The limited number of residents makes for very personalized care. Very clean, staff is very friendly.

If you’re reading this review, I know from my experience this is a trying and extremely stressful time. Trying to find the absolute best care for a loved one, while also grieving the gradual loss of your loved one to dementia is daunting. I typically hate to write a negative review about any business. But, retrospectively, having had more information at the time would have been very helpful and may have spared our family further pain. I wish I would have had more access to candid feedback, therefore I feel it’s my responsibility to share my experience for the next person. My father was a resident at the Fox Trail Memory Care south river facility for a total of five months. It was our desire for him to stay in the same facility until his passing however we ultimately had to move him as we did not believe this facility was capable of providing adequate care. I’m aware that no facility is perfect, and I have no expectations of perfection. There’s always good and bad so let me start with something positive. Most staff members from the caregivers to the management team, seemed to be kind hearted and well intentioned people who perform a difficult and demanding job. Unfortunately, there was a lack of competence and consistency in their care which makes me struggle to find more positives. I’m of the strong opinion that the facility was woefully and consistently understaffed. It was common to have 2 staff members care for 12-14 residents. Their responsibilities included not only resident care such as bathing, dressing, feeding but also ancillary house care such as cooking, cleaning, laundry, trash removal, and resident stimulation and activities. As a result, the facility was never consistently good in any area. Specifically the issues we dealt with in our time there was: Issues with cleanliness (specifically bathrooms) Issues with building maintenance such as non working toilets, warped flooring that was left unresolved for months Consistently Lost items including hearing aides, glasses, iphone Mixed up clothing (residents wearing other residents clothing) Poor patient hygiene (lack of soap and paper towels consistently in bathrooms) To be fair, the facility did not encounter every one of these issues on a daily basis however these issues were far too frequent to be the occasional outliers. The issue was a complete lack of consistency. When these issues were brought to the company’s attention, they had acknowledged their shortcomings. They had recently hired a new management team who met with the families and put together a corrective plan of action. This management team seemed competent and caring and for this reason we were in no rush to leave. Unfortunately the change came far too slowly for us. To be accurate, we saw an effort in the form of hiring cleaning services and putting funds into building maintenance however the underlying problems all related directly to resident care & the lack of adequate staffing did not change in our time there. I believe the lack of staffing contributed to every issue I outlined plus a very poor employee morale. I clearly could not recommend this facility at this time. I certainly hope they do improve their operations for the good of the residents. If you are looking at any one of their facilities I would strongly encourage you to ensure that these issues have been remedied.

My mom is doing fine under the care they are providing. So far it is good and I have not got any complaints from my mom. The aides are just getting to know about my mother's memory and cognitive behavior. I am satisfied with the personal attention and the community is very secure. She gets immediate attention without me being there or knowing. The head staff lets me know what they are doing for my mom. They are all very nice and very good at their job. I just wish there was more interaction with the family, if I ask too many questions I feel they get offended or nervous. The cleanliness are pretty decent within the room. It is nice and clean but sometimes it seems the bathrooms are hard to keep up with. There are about 16 resident living here too.

Seems like a good place. Some very caring staff...some not so much. Good manager. Like the fact that it is small. More like a family setting. Unfortunately things go missing. That could happen anywhere. May be understaffed at times. The facility seem to be well thought out. Hard to get lost even with memory issues.

We recently moved my grandmother here due to the inadequate care she was receiving at her other home. Here she receives the individual attention that she really needed. The place feels and looks just like a home. Robyn Barnes the house leader truely cares about all the individuals there. You can tell she loves what she does. All the individuals that work there are just as awesome as her.

My mother recently moved into this beautiful home. I am writing today because I have seen a difference in mother's happiness since moving here. I want to acknowledge the staff for a job well done! I would recommend this home to anyone. Thank you for taking great care of my mother.

This was my final choice. a really different kind of place, small, like a group home instead of a facility. staff is awesome and very welcoming when I brought him yesterday. I have a very high confidence level that this was the best place for him.

Very friendly and accommodating for my father's respite stay.

You have to be very, very clear what is wrong with your loved one and what you’re expecting from their service. I don’t think they made much attention to my loved one. They were forewarned about concerns and they just didn’t have enough staff to respond properly. I wasn’t comfortable with them. Everyone I spoke to didn’t speak English properly.

I've been very impressed with the service so far at Memory Care of South River. The facility itself is beautiful, and they always keep it clean and well kept. The staff are friendly, professional, and very caring. They're great about staying in touch with families, and they always let me know very quickly if anything goes wrong. I'd give them high marks across the board!

This is more of a memory care unit in a home. Everyone was very nice and they have respite care.