Evergreen Cottages Magnolia

They are all just excellent in this community. I would put my family members here again and they are the warmest friendliest staff I have ever met. You are immediately a part of the family as soon as you start living there. They have activities like tye-dye, therapy dogs that come in, painting and other activities for the residence. They have monthly online gathering for family members and friends of family to talk about senior care. They reach out no matter the time of the day and allow me to do the same. it is a smaller community so everyone knows everyone and it gives off a good feeling.

the facility is set up well for the resident rooms, lobby, conference room, kitchen, open to the dining/living room. There has been a lack of adequate staffing and staff turnover. There needs to be better management, operators, and quality assurance of the three shifts and staff to improve. My mother is happy so I handle their issues daily.

Love, Love, Love [name removed]'s knowledge and concern for our family. He has exceeded all expectations. I love the philosophy of Evergreen Cottages. It's all about teamwork. During our virtual meeting, he walked the entire facility, stopping to talk to employees and residents. He knew their names and was able to talk to them (had knowledge about them). Due to a issue our family is facing, he approached me, offering a solution and had already talked to the owner for a possible solution. With that action, [name removed] graciously offered solution and I see that the owner is actively involved with the facility and residents. These actions make Evergreen stand out from other facilities I have toured and talked to. The positive vibe and enthusiasm is there.

We picked this community because from the very onset the staff was attentive and interested in our needs. The physical look of the facility is very, very nice. We evaluated what they offered with what our needs are and we determined it was a good value based on the great care. The staff seems to be very responsive to the needs of my sister. When issues arise, they communicate with us and resolve them quickly. I am very impressed with the facility. It's very clean and spotless. We have had two minor issues with medication. When we brought it up to the staff's attention they took ownership immediately and they are addressing the issue. I would say overall the business and clinical side of the facility has been great. There have only been two occasions where I wasn't pleased. With it being a memory care unit, I have to be let in and out of the unit. I had to seek out one of the employees to let me out. They just seemed to be preoccupied with other things. In general, I have been very pleased and I would recommend this facility.

The staff here are caring and attentive to my mom's needs. It is a smaller community so they have more time with everyone. It stays very clean and tidy. The food is wonderful 3 meals a day. They have a beautiful outdoor are it has a waterfall, bird feeders and flowers. She enjoys the activities like the music and arts and crafts, I would recommend this community.