Encore at North Branch

Mom was brought there having dementia and stage four cancer. The staff has been nothing but wonderful to her and our family, keeping us update on how her day was , how meds are being taken. I staff is used to different changes and are very empathetic and knowledgeable which puts comfort in our hearts.we are there for mom but find our selfs visiting a few different residents everybody likes a visit. Sad thing tomorrow your visit was new and just exciting as day before for them. Dinners look great also.

The community was very easy to work with and very accommodating. Very nice staff, knowledgeable. Communication was fine, meals were offered 3 meals a day, no special diet options, choices if you wanted something else.

I would recommend Encore at Hugo to others for their loved ones. I feel that [name removed] did a good job and most of the staff were kind. The most important thing was I was comfortable leaving my loved one here.

We chose Encore at North branch because the staff that we talked with were wonderful and helpful. We liked that the facility was not too big, some places we looked at were just way too big. And also the location was great for our family. I think they do a fantastic job of offering activities and building community among the residents. Overall it has been a good transition and I would recommend them.

It seems like the staff that they have there have been there for a really long time, and that says a lot about the care that they're providing. We've used them a few times for respite, and everybody remembers my loved one and is always really welcoming. It's always been very clean every time I've been there. They put effort into planning activities to try to get people engaged every day, but it seems like people end up spending a lot of time in their rooms, although I understand that's just kind of the nature of this type of place, especially with short staffing.

Bills not paid, place is going to be shut down by the state if some problems don’t get attended to like kitchen plumbing and the sidewalk in front. Nobody ever answers the door nor the phone! I mean this place? Come on!

She's been really happy there. We haven't had any concerns. It's a bit different of an environment than we have been used to, but so far it's been going pretty well. No major maintenance issues, the staff has been friendly. I don't think anyone is perfect, but I would give them a four and a half.

Gracewood of North branch is a smaller community with a personal homey atmosphere. My mom has only been here for a short time but she is comfortable and feels at home.

Staff care about Residents while management only provides the very minimum of staff per shift. Memory care is most under staffed and Residents are left unattended while staff is/has cares in a specific Residents room.

it is a good place may need more staff they are pushed very thin some people leave there walkers and are very have shakiness and scares me