Elevated Estates of New Port Richey

They appear to be a very caring staff. Meals could be improved but we would recommend this community to other families based on the experience we have had.

The staff go far beyond what is expected of them. They are caring and become like a second family. The food is good, the chef is wonderful and the workers in the dining room are terrific. I highly recommend Elevated Estates. The only complaint I have is that they don't have an alarm to get ahold of an aid if needed. I kind of understand though, with the memory care patients, it would go off all if the time

My mother was there 48 hours. I got a call that she’d left. The building and the sheriffs department had to be called. She slipped out the door with some visitors. Then the doctor prescribed her medication. She was addicted to for 35 years after I told them 45 minutes of a history of this. Then I find out from her roommate things that are going on with her health and I am not informed! I had to diagnose that she had shingles one day sending a picture to the doctor, and my mother was in a wheelchair never has been when I saw her that day. I started asking questions come to find out. She was dangling out of three-story window and broke her ribs and that is why she was in the wheelchair. I immediately found a new place! Do not refer this place at all, this is a sad ordeal!! Am just glad to have my mother back in my arms again??

I can't say enough about Elevated Estates. They helped us get in by reducing the community fee and splitting up the initial payment over three months since the reimbursement from our previous facility would take a month to get back into his bank account. They also worked diligently to have a room prepared for him the next day. The nurses could actually be sure he was given all meds. His room was comfortable, there were wide halls and 10 to 12 residents on his floor. The activities for residents were available daily. Their attention to him was remarkable. He was there about three months and had been placed on hospice after one month there. The care that they gave him was so sincere and as he was there dying, they actually saying a Christian song to him. So from their administrative staff to their nurses to their skilled workers to the Maintenance crew, Elevated Estates made both my brother's life and my life so much more comfortable than any place he had been!

My main concern for the residents that are still there is the fact that none of the emergency pull switches that are located near the bed if the resident needs assistance are disconnected and I ask them and their reply was "the resident s kept calling them. My husband had a problem with his chair and kept calling for help so when no one came he called 911 which I guess embarrassed them so then he was not allowed to have his phone. There were not enough staff members to have three floors open. One night I left it was about 8pm and there was no one at the front desk to let me out so it took me about 30 minutes to get out because no one was there and they would not answer their phones.

No problems at all , except we were moving to a different area Pensacola to be exact. I would recommend Elevated Estates of New Port Richey to a family member or friend.

These are based on very limited time spent on the premises. This was the only ALF I encountered that would accept my aunt given her, at the time, very limited mobility. I would definitely recommend it for consideration.

We cannot comment on the meals and dining service, and but the one thing I would like to see is the facility be brighter - lighten up the floors and walls as the appearance, to me, is dreary. However, based on the experience we have had so far with Elevated Estates of New Port Richey, we would recommend this community to other families.

My loved one is a resident at Elevated Estates of New Port Richey and overall things have been very good. One recommendation is to better handle clothing as many things have disappeared. I even asked another resident about it and she concurred.

Areas this community could improve on to better the experience would be to have regular eating times for the residents, as well as changing our loved ones clothes each day. The bathing however was good. At the moment we would not recommend this community to other families based on the experience we have had so far.

Elevated Estates of New Port Richey is a small facility and is Memory Care only. That is a good thing since most of the other Assisted Living facilities have Independent residents and sometimes it's difficult for the residents to understand why some can go out and others cannot. The staff is very caring and since they are small, they get to know each resident individually. They know them by name and they know their habits and traits. Communication is typically done by email for anything that is needed. They will send an email to let you know. Additionally, they will call and text. For instance, if someone is taking my loved one out for the day or for an appointment, someone will call me and ask for permission first. I would absolutely recommend this facility to others. It doesn't have all of the bells and whistles and glamour that most of the others do, but then again the price is thousands less than what I have seen elsewhere. The care is also top-notch.

Highly recommend. Staff is very friendly and caring. Facility is clean and well maintained. Dora went out of her way to accommodate a quick move in. Nothing bad to say about elevated estates.

5s across the board of Elevated Estates of New Port Richey. It is a smaller environment which seems to be better for [name removed]. Based on the experience we have had so far, we would recommend this community to other families. There seems to be more attention given to the residents

They have been helpful, and friendly. They have knowledgeable staff. We picked this community because, of the location and they also accepted various insurance plans. Overall, I would recommend to other families.

Overall, the staff is very friendly. The rooms are nice. However, there are no places for the residents to walk outdoors. They have only the indoor hallways available for walking. They've undergone new management, and they no longer have a nurse on staff. They also do not have an activities director; therefore there are no activities. The price is high for what they're offering right now.

Do not moved your loved ones here. Make sure to read their reviews on websites. My loved one fell and they do not know how or when and they do not have an incident report written up. The director is unprofessional and rude and it was not a good experience at all.