Eden Vista Madison

The entire staff at Eden Vista were absolutely outstanding. All of the younger helpers were so friendly and courteous and kind to my mom. The nursing staff and management staff did everything we asked and helped us through the entire process. It was a very peaceful and caring ending of life for my mom.

Our family member was declining quickly and the staff did the best they could to keep her there. They are severely understaffed. It took 3 months to get her first & final bill. Our family member died shortly after her admission, not related to the care she received.

When Eden Vista took over management, they started overbilling us $[removed]/month. This was because our original contract was for a larger room with a kitchenette. The resident moved into a smaller apartment a few months after move in when a smaller unit became available which was $[removed]/month less. No new paperwork was completed, we just were billed less each month. The new management came in and has billed us for the amount of the bigger room and no amount of inquiries or complaints has changed the invoicing. We are promised refunds but the billing has not been corrected nor a refund of over $[removed] been received for over a year. We've had to cancel autopay. Watch your funds if you choose to use this facility for your loved ones. Claims court is our next step.

We picked this community, because it was the only place we could afford. It's mediocre at best.

We had my mom at the facility before it was purchased by Eden Vista, but she moved out in mid October and was due a credit for the remainder of the month,. Not only have they not returned the balance of the prorated monies, they tried to deduct for November, when she wasn’t even living there! It’s been a nightmare and no one is taking ownership of the problem and they are not responding to my calls, emails, and texts. I’ll be filing a report with the BBB next.

The staff are very caring, and they work very well with our family. Our loved one has had a lot of issues, and they have kept the lines of communication very open. They work well to get her what she needs and to manage her personality when she can be a bit difficult. The facility is a little tired and could use some refreshing, although it was just purchased by another company, so hopefully they'll make some updates. But it's clean, and everybody is well taken care. The building is far less important to me than the care and the services. They focus on the people, which is what matters most.

The care and overall experience has been fine. It's pretty much what I expected for assisted living.

It was a great community for somebody who is still more mobile and who wants to have engagement. Unfortunately my loved one was a little more declined and just needed more assistance than some of the other residents.

They have been amazing. The facility does not look like assisted living, it looks more like an apartment complex. I only have seen his room and it is a really good size. I would definitely recommend Wickshire Madison to other families.

Our first impression right away was just how friendly the staff members were. We also interviewed the executive director twice before placing our loved one there and she passed with flying colors. She always responds to our questions, and always reaches out to us by phone or email.

Nice facility in a quiet area. Jessica was very helpful in making the admission process understandable and convenient.

Our loved ones have only been there for about five months, and so far it has been a good experience. At this point the interaction and attention to detail of the needs of the residents have been excellent, they have done a good job. The community is mostly clean, there is a couple things they could do to make it more presentable. Our loved ones had not complained about the food so we have to assume it is pretty decent. The activities are coming back but our loved ones still have had minimal interaction.

It is cheap but you get what you pay for. Room size is fine. Food quality is passable at best. The staff is inconsistent in what they say and what they do. They are not good at communicating. The parent company is getting better at communicating to the families. The community level still is not consistent in their messaging about daily changes around Covid-19.

This is a very lovely place in a beautiful setting. The guide was warm, friendly and understanding, the residence was very clean and odorless, the décor is beautiful and there are many inviting common areas and activities.

We loved out tour and the staff. The community is in an older building, however it appeared to be extremely well maintained and the smaller size made it feel much more homey.