Creekside Inn Memory Care Community

Thank you, Creekside Inn staff! We have been very blessed by the way you all have cared for our mother. Even from the first interview, we knew this was a quality care facility that REALLY did care. Although dementia-care people can be very difficult at times, the staff are gifted at and well trained in how to nurture and love the residents. Another thing we want to commend Creekside staff on is their cleanliness. Creekside doesn't have that bad smell that is so prevalent in many other nursing homes; and it is decorated elegantly, which our mother loves. We did have a little trouble with communication for awhile, but much of that was due to a problem that has been successfully corrected. And we thought the cost was high until we looked around at other places that don't even keep their facility as clean and nice as Creekside. We'd like to thank [removed],who pours her heart and soul into providing good care and keeping everything running smoothly, and to all the staff who follow her example. Keep it up you guys! We rest in knowing our mom is getting such good care.

I like Creekside Inn. I believe my "STAR" rating is fair and accurate and has taken into consideration the depth and breadth of my mother's experience there. The staff there is friendly, competent and responsive. The residence is clean and tidy, but not immaculate. The floors, window and walls are always clean and all the facilities fixtures and displays are in good repair. I believe the best description is that it looks lived in, which to some may not be a complement. So let me explain. When I go there and observe staff walking the halls and interacting with residents, helping them, redirecting them from a dangerous activity or consoling them in a time of crisis, I do not care if, perhaps, there is some dust on some of the displays or a picture is crooked or if there is someone's slipper sitting in an odd place. I am grateful, instead, for the many times that I walk into the residence and have found a caretaker checking my mother's blood pressure or asking her why she was not at breakfast or asking her if she needs anything or they greet me by name in foyer and tell that mother is not feeling well today. That I care about and appreciate. The staff at Creekside assisted my mother and our family during a time of crisis with compassionate counsel and immediate response to our inquiries requests. And they make my mother's issues disappear with minimal follow through on my part. For that and many things I will be forever grateful.

I cannot believe how dirty this place is!!!!! The staff seem to care, but they are overworked and under pressure to care for TOO many patients! My friend of 45 years has been there for several years and its gotten worse in the last two years. The food is gross and makes her sick, but all they do is give her Imodium to stop her diarrhea, and never clean her dirty diapers. She is getting bed sores, but they do NOTHING about it. The senior staff ignore all requests for assistance in remedying these issues. I don"t understand why they are still in business. I have reported them to the state.

I agree with the other reviews of this place.A lot is promised that is false.This is a response of a CNA that I talked to last week.I said, I need to leave a message for the nurse about my mother.her response was, " ya, you should talk to her because what you said I will forget completely about before I get to the door.When you do talk to someone in charge, they are passive and un -caring with little respect to the family members. The filth is so bad, that they really need some out side help from a Health inspector to give them guidelines so they Don't get shut down. Merca is rampant because of it. They will deny deny and tell you that we all have Merca in our bodies and its no big deal.Even after you bring a filthy situation to their attention,nobody does a thing to clean up what you have reported. I am afraid for the clients here.

I thought this community was very costly for what they had to offer. I also felt like this facility was more of a nursing home and hospital then an assisted living. The property was beautiful and well maintained it was just not the right fit for my mother.

This community promised things to us that they did not follow through with. I was not comfortable with the type of care my parents was receiving. We had many concerns regarding the cleanliness of the facility. There were many times my parents room was not clean. The staff was friendly, but I do not think they were very good at their job. We found other accommodations for my parents. I would not feel comfortable recommending this community.

Mom is having a hard time getting adjusted at Creekside Inn Alzheimer's Community. I've talked to my mom many times and my brother is close by. The place is clean. They are relatively efficient about taking care of her needs. There are a couple of things that are making me look elsewhere. They didn't emphasize enough how much we need to label things. The first night she was there she had all of her things that I packed to make her comfortable and be able to take care of herself taken. I've been her primary care giver for years and know what she needs. Just about everything I packed for her that she needs was taken. Things like toothpicks, band aids, toothpaste, glasses, toothbrush, etc. I am having to send her care packages to the caregivers because I had flowers sent and they ended up in the wrong room. It was a very difficult transition for her and it's been 6 weeks and she still hasn't gotten adjusted. I just don't think she gets the customized care that they advertise. Also her room is far away from the front desk which is the only place she has a phone. She is cared for but minimally. She's just not happy. They don't call and give me updates ever.

When I was looking for a place for my mom in Washington state the prices where way to high, and there was no way me or mom put together could pay for it, so I started searching for other options, maybe a different state might work, and it did! I found in Coeur D' Alene ID, the Creekside Inn, My mom has dementia, and I needed a safe place for mom and this place was my choice, It was a very good choice, the price was perfect, the building is in one of the most perfect places for her there, and it is in one of the most perfect place to live in, excellent service, excellent staff and excellent prices, way lower than Washington State, plus the activities are excellent too.. Im very pleased to have my mom there.

Creekside is a wonderful place for my husband. The staff is kind, caring and very considerate of my concerns for my husband's needs. They quickly respond to my questions and act upon any irregularity that occurs. They occasionally have dips in care-giving staff, which is probably fairly common because their pay is low but the administration and nursing staff is top notch. They stay in touch with me about my husband's needs and work with the VA doctors who are my husband's primary physician network. I'm thankful I can call or visit anytime of the day or night and bring anything to my husband that would better meet his needs. The cost is high for this type of care but Creekside's rates start lower than many other facilities and it's exclusively memory care, which was important to me.

Very nice facility. 24 hour nursing coverage. Good feedback from friends and providers in my area. Not good fit for Mom as we are looking for a more quiet environment.

After losing my husband's meds four times and getting nowhere with the director, I had to pay out of pocket to replace the meds ($800 plus) , I pulled him out of creekside immediately! When I approached the director for the final time regarding the "missing" meds, she said, "we'll, I can't imagine where they are." I asked her what the locked med cart was for and her reply was, " we'll, everyone puts them in different places."

New building. Has openings. Full baths in rooms. No outings.