Creekside at Three Rivers and Creekside Villas

They were short-staffed for a while (which I understand is outside of their control), but they have recently been able to hire some people, and things are much improved. They always do the best the can. The staff they do have are very friendly and provide good care. And it's a very nice facility.

When you have to make the hardest decision of your life, put your loved one in the hands of a team that will do their very best. I've had several conversations will every level of staff there and it has been pleasant and productive. Myself and my Mom have felt heard and have seen changes made accordingly. [name removed], the director and [name removed], the head of nursing are absolutely amazing and very responsive to any need and/or concern.

I love Creekside at Three Rivers. It was hands down the cleanest facility that we saw. My mom was in assisted living and is now in memory care. In assisted living the food was a 5 and is amazing, on the memory care side it is a 3. It is healthy food it just does not taste as good. The staff is filled with really caring people. The community that the residents have built together is amazing as well. They are super welcoming especially to new residents which is very important. Once we moved in here we realized just how lucky we were to have found this place. I would absolutely recommend them to others.

We chose Creekside at Three Rivers because they were able to take him in immediately and able to provide a fully furnished apartment for him which was great because he had no furniture at the time. They went above and beyond for my brother and we had no complaints. This was definitely the best fit for him.

Overall, [name removed] the gal who helped us with the whole move in process was very very good. She really worked with us and went above and beyond to make the stay a good one. Unfortunately, one person cannot make the whole facility great. I was not very pleased with the medical staff, [name removed] was great but he did not work every shift. We had some issues with the other staff, they just did not seem to care as much as they should have.

This is a great place. The staff are very friendly and look out for the residents and their families. It makes you feel like family and gives you a sense of belonging when you are here. My loved one doesn't care for the food, and when they like it there isn't enough of a portion size for it.

My loved one is not able to participate in activities however, there does seem to be a lot of activities. This is a good location and price for this community. Most of the staff really care about what they are doing .

I've had to ask the community to change the sheets of my loved one several times. I've had to change the sheets for my loved one multiple times. There was a pile of clothes of my loved one at the bottom of the stairs. I ended up having to do the laundry for my loved one. I'm very upset over this. Creekside doesn't have enough help. There is only one person working there. The community isn't giving my loved one a shower or keeping clean clothes on them. We are planning on looking for another place. One time I went in to see my loved one and the residents refused to eat the food.; as the food isn't good. I've complained that there is no fruit around.

[name removed] and the team are awesome! I am so happy to be able to work with a team that truly demonstrates compassion, concern, and wiliness to assist families in a crisis situation. Removed all obstacles to ensure a smooth transition for Mom and Dad.

My grandmother has lived at Creekside for almost three years. She loves it here. Everyone is very helpful and friendly. I could not have asked for a better place for her to be!

This community has a very caring staff and a great memory care facility. The facility looks clean and modern, and it is very comforting and homey. They have 3 villas that have 11 residents with their own rooms, an activity room, a family lounge, and a conference room. The food is wonderful and the pastries are amazing.

Creekside is a wonderful place. The staff are wonderful, caring and helpful. The rooms are nice and the campus is in a area where no busy roads. It's in a neighborhood so it's very home like.

Wonderful community. Safe, Clean, Residents engaged.

Recently renovated many parts of their campus. The Villas are also a GREAT option for Memory Care. They are small house-designed Villas that offer a close care setting, with only 12 rooms per Villa. Think of it as its own memory care "house" complete with a full kitchen and dining area, a great room equipped with a fireplace/TV, and many other amenities that cater to not only the residents but their families as well. Very secure care setting, with outdoor patio space and upscale landscaping for a comfortable place to call home.

It is a good place if you can afford it. The food was good. The room sizes are nice sizes. The residents were very friendly. They have a space in the front and back where residents can sit. There is high staff turn over.

Terrible!!!!! Please Do NOT place your loved one at this facility!!!!! We moved our precious father here in May of 2019, after having a tour where they made everything sound wonderful. They will tell you everything you want to hear, then never follow through once they have your loved one in. Understaffed, staff on their cell phones instead of watching patients. There are literally only a couple staff members who were angels who actually cared about the residents and did their jobs. We installed cameras and saw terrible treatment of our father. One overnight nurse left our father lay on the floor after falling, while she did other things. Management promised she would be removed...she was seen in his room again on camera. Countless incidents at this facility! Promises of change that never happened. The management do not care or follow through with promises made. Several times we had to convince the actual nurses that there was truly something wrong with our father...after they would tell us they thought “he was fine.” Each of those times he ended up in the hospital for serious infections. Doctors would attempt to call in for emergency care instructions for our father and not be able to get through. This facility looks fine in pictures, but what truly happens in real time and behind closed doors....especially in the memory care “Reflections,” is disgusting. A hallway of forgotten souls. Our Dad passed away only 2 1/2 months after living here, after another tragic accident. Our father is gone.....this review is to save someone else’s loved one.