Copper Creek Inn Memory Care

We're using Copper Creek Inn for day care services, and so far our experience has been a good one! The facility itself is clean and well kept, and the staff have all been easy to work with. They're approachable, friendly, have been pretty consistent in terms of the care that they provide.

My Mom was at copper Creek for over two years and I could not have asked for a better place for her to spend the last two years of her life. The staff, nurses and kitchen staff were all so caring for everyone there.

My mother was at this facility for almost 2 years. I moved her out yesterday. As a nurse, safety and quality of care are my biggest concerns. My mother broke her toilet due to throwing things she shouldn't in it. The follow up to repair was poor as they do not have on site maintenance. Sewage was coming up threw the shower and they left it in her room on two separate occasions. Many caregivers saw this filthy sewerage in her room and did nothing. Her option was to use a bathroom at the desk which was often locked with no care givers available to open it when needed. One one occasional there was water all over the floor and I was told by a caregiver we had to wait until housekeeping arrived to clean it. I did it myself and was glad i arrived when I did or she would have slipped on the floor and broken a hip. The apathy was very apparent. In the days prior to our leaving, a caregiver was asleep at the desk. I was able to go around the desk and let myself out of a locked community as she never woke up despite my trying to get her attention. When I reported this, the response was also apathetic. This was about safety of the residents. There are some great RN's but they are tied up with giving medications all day so caregivers do the majority of the care and they turn over constantly. The majority of the care is focused on the residents with higher acuity. Higher cognitive residents receive less attention. It's a beautiful place and there are a handful of wonderful people for this difficult work. There's a reason they are not keeping their staff and it's not accountability for substandard care. I visited my mom daily because I was concerned she was being neglected. Moving her out was an excellent decision.

It’s just a very nice place, just like I rated it. It’s very clean. The staff is very friendly. I think it’s a great value. The care services and the activities are excellent. Our mom is happy as can be. We are about to have lunch today and I trust that it will be excellent.

My dad is just a day stay but he's comfortable there, he says the staff is very friendly and they're very knoweldgeable and attentive to the people there. They have multiple activities, even though he's not particiapting in a lot the activities director has been giving him little things to do and sometimes he thinks he volunteers there; he's just warming up but he's more than welcome to go to the activities they have and there's no additional fee, but there's lots of things going on. I love that its not a typical day care situation, I can take him whenever I want to take him and they even said if I had an emergency I could even drop him off in the middle of the night, I've been really fortunate. I definitely don't have a problem leaving him there and he's comfortable and asks to go. It's a difficult situation to put your parent in kind of a day care but its made it easier for me, easier for him and its nice to know there's a place he can go.