Cogir of San Rafael Memory Care

I liked that it was smaller and location was convenient. We liked the old executive director Susan but she left. Problems: low staffing/irregular check ins, apathetic staff, medication mismanagement, poor communication, staff no shows to family meetings, etc. I'll finish writing my draft. I'm also filing a complaint with someone about the medication screwup (although it started with the prescribing doctor outside the facility). I realize it's a difficult job but it's also that company's only job. I hear many places suffer from the same issues.

The staff at Cogir of San Rafael Memory Care is very attentive and kind. My mom's room and laundry are always clean. The communication with the family about events and any issues is superb. The move in process was very fluid. My mom did not even realize she had moved. And the meals are appropriate portions and good quality, real food. For anyone looking for Memory Care for family members that are recently diagnosed or have had a diagnosis for a long time, this facility meets all of those needs. They are very attentive and realize that people are in different levels of their aging process. They are respectful and kind.

Cogir has some good people, and I believe they mean well, and staff are more patient and skilled than they used to be. But if I weren't proactive with calling or emailing and keeping up with communication, I would never know how my Dad is doing. They don't provide me with any kind of updates unless I contact them. I wish they would.

Mom has been here 5 years. Last March it went from Sunrise to Cogir. Horrible management w Cogir. Horrible communication w the transition and it continues downhill. Staff is lovely but they aren’t trained,kind but not trained. Way too much tv , nothing happens in the evenings and the walks have stopped under Cogir.

My mother moved into Cogir of San Rafael a month ago from the Redwoods retirement community in Mill valley where she had lived for the last 2 1/2 years. It’s a wonderful community with a loving and caring staff and I couldn’t recommend it more! I never worry about my mom knowing that she is well cared for, entertained and always safe.

We chose this community because the location is near our family and the programs offered seemed good. For the most part , the caregivers are fine. My sister likes the staff, they engage with her, and they seem to really like her. i would recommend this community to other families.

Sunrise of San Rafael has been a really great place for both of my parents who suffer from Alzheimers. It is kept sparkling clean and the staff could not be nicer. The food and activities are also really great and geared towards people with Alzheimers and dementia. Unlike most other places the residents are able to move freely around the residence with only the outer doors managed. My only wish is that they have a visiting Dr. It is really difficult to get my folks out and there are so few Drs in the area who are taking new patients.

Nice property, very clean

I really liked this community it was one of the better choices for my mom. The community was nice and clean and the staff was friendly and very nice. She would have gotten good care here.

This is a smaller facility with limited access to outside. Friendly staff, nice rooms. Limited meal times.

I have no complaints of how things went on my tour at this community for my wife. The staff where on time to our appointment and provided with lots of great information as well as answer any questions that we had for them. Overall it was a nice experience and I would recommend them to anyone.

Clean, friendly, seem organized. Reviewing differences when compared to Atria (Dad's current residence). 46 residents. Memory care.

I also toured Sunrise of San Rafael. I would not say my tour was 5 stars, there were certain things about this facility that made it not work out for my loved one. The person that took me around was welcoming and informative, it was just not the best choice for us.

When I toured the Sunrise of San Rafael, it was very depressing to me. I would never consider it the place was horrible. It had long dark hallways and was not what we were looking for.

They don't have enough staff to attend to the needs of the residents.

I have a mixed review. The positive is the room that my mother occupied which was nicely sized, beautiful view with windows that opened and allowed the fresh air in. There were some notable nursing staff who were responsive and attentive. Mom was there three weeks and I had to ask for her laundry to be done three times in two weeks, I took it home once. One one occasion they cleaned and changed her but her bed sheets were dirty which I noted the day before. I was told by one male attendant that the person that does the laundry was on vacation and he would have to find someone to do the laundry. The business office staff is inadequately trained, were not helpful, and I am still waiting for a callback on the refund that is owed.