Charter Senior Living of Washington

They had a stricter covid policy than other facilities (good thing). Personnel & administrative turnover was high during our time there. Dad passed in January of 2023, so this info is almost 2 years old. It was [removed] while he was there but was sold/transferred to Charter since he has been gone. Not sure what has changed over the past 21 months. The family was happy while he was there.

My experience has probably been better than my aunt’s who lives there. I am her PoA and custodian. I think Charter has been easy to work with and straight forward. Facilities are good compared to similar or more expensive priced communities. For me it really helps that they are 5 min from my house. . My aunt says the food is ok but not great. She’s also had some issues working through conflicts with other residents. Most of the staff is friendly. She likes the Operations director a lot. Overall I’m satisfied though and my aunt intents to stay there for the long haul. Strong 4 stars.

We picked this community, because it was the best fit for my loved one. The whole atmosphere is excellent.

This is probably a very good thing for my loved one being here, and the activities are great. The staff are friendly and overall I think they care for the residents. Everyone other than residents must wear a mask, and I believe this has kept COVID infections down in the community. The community has a main option for meals and then there is an a la carte option for the residents to choose from if needed. Some of the activities available include cards, bingo, exercise classes, movies, and more for the residents to choose from. My loved one is very interested in all the activities and this has really made our family happy that our loved one enjoys all the activities offered.

This place is an assisted living facility and it’s very nice. We visited on a Sunday for a few reasons: I wanted to see if I’d be able to get in or if the residents could get out, I wanted to see what activities would be available for them or if there were people just sitting around. It was very quiet and there were several people sitting around. I didn’t see anyone that worked there, but it is assisted living so they can just come and go and do whatever they want. My dad had been there for a birthday party for a gentleman that turned 100 and they did a flag folding for him with the American Legion because he wanted to be able to see it while he was alive. They have birthday parties once a month for those who have birthdays during that time, as well. Overall, it was a nice place but we chose a different community.

The administrative staff of Morningside Washington, IL goes above and beyond to ensure needs are met for your loved ones. Scott went above and beyond to assist moving my parents from their apt in morton to the assisted living and then after mom passed he and his team promptly moved my dad to a unit that better fit his needs. I would highly recommend for those who could benefit from having meals and housekeeping needs met. I wish I would have thought of this much sooner as mom would have loved this years ago! The management team is committed to helping you stay in the home and out of dreaded nursing homes.

We used this place for a brief respite stay for our loved one, and I thought they did an excellent job! Everything went very smoothly, and from what I saw the people here were friendly and caring. When it came time for a permanent placement for our loved one they were also very high on our list!

Mom and dad are settling in well at The Grand Victorian of Washington. Mom is on a no red meat diet and they seem to be accommodating that well. They have hired new aids and mom would like more stability in only having two or three aids. The director is wonderful. My sister is able to approach Margo the health person with any concerns. Sometimes my sister has to do some things that the aids should be doing. Overall it has been a good experience.

When I moved mom in January 2015 to this wonderful facility it was The Grand Victorian. Now they just changed to Morningside and so far my feelings are the same. We looked at a couple and this one just felt homey and the staff was so friendly and the place was very very clean and didn't smell. As soon as we walked in both of us felt as if we found moms new home. The day she moved in the residents were all welcoming her and the staff. It is like a posh hotel on a beautiful island somewhere! Being an only child it was so comforting to know I found my mom a safe place that was exactly right for her. I live 500 miles away and if I have questions or something arises with mom the personnel contact me immediately and they are always there when I need them too. I hope they have openings for anyone reading this and trying to decide where to go - this one is very special.

We unfortunately didn't get a lot of time here. We moved in furniture and that's about it. They were excellent to work with. They were very good about working with us on the billing and the contract since my loved one didn't make it long enough to even get moved in. They were very friendly, and caring though.

My mother in law has been living at The Grand Victorian of Washington for almost one year. We are very pleased with the care she had received. The staff is very competent and often communicates any new issues or needs. I have been very impressed with the compassion and kindness of the staff. They have gone above and beyond to make her feel loved, welcome, and safe. The building is very well maintained. It's is always clean. The entrances have key pad security and the courtyard is fully fenced and the gates are locked. The location is also advantageous for our family. We are so delighted to know that she enjoys living there and feels safe and secure! We highly recommend The a Grand Victorian of Washington.

By the 3rd day Mom (95) with moderate dementia who was extremely frightened and overwhelmed the first day after living in a tiny 2 bed nursing home room for 3 months, was saying, " I feel really comfortable here." All the staff (including administrators) is actively involved in keeping her safe, giving her respect and love, and getting her involved in the community. She is wheelchair bound and unable to do anything for herself, and I have felt the greatest relief knowing that she is not sitting and staring at the 4 walls all day. I really feel that the Lord led me to this place. In the first week, at least half the time, I have had to go searching for her when I visit because she is at an activity. The CNA staff is completely willing to do things the way I want them done for her, and put my requests into her care plan so each shift knows what to do. Grand Victorian is on a mission to love and respect the aging, and make their last days filled with light and friendship.