Celebration Villa of Martinsburg

They seem to have a big turnover in the staff which is concerning. The food is just not good. It seems by the time my mom gets her food it's cold and the servings they get are very minimal.

The staff at Celebration Villa of Martinsburg are always willing to help and just so pleasant to be around and work with. I do know that many of the residents complain about the food, but I am not ever there visiting at mealtimes so am not sure. Overall, I would recommend Celebration Villa to others looking based off of our experience so far.

What we like most about Celebration Villa is just how nice and caring the staff members are that work there. It is also a great environment. Based on the experience we have had so far, we would definitely recommend Celebration Villa of Martinsburg to other families looking for a community for their loved ones.

The staff seems to be very engaged with the residents and very friendly. There’s a very nice common area where people can gather and be with others. It’s nice to have that option for socialization as opposed to being stuck in their rooms. What stands out to me the most is how visible and helpful the staff are.

We have had several different incidents happen from the billing being wrong to clothes disappearing to strange people going into other residents rooms to snooping around then items come up missing. The bathroom/room is dirty where the family is cleaning it weekly. Very poor management all the way around. Have complained several times about bugs/ants and being told it's being taken care of but their still there. Also have complained since October of 2021 a broken window in my mother's room. Carpet in room is so old and dirty it won't come clean. Transportation for medical appointments is supposed to be available, twice I have had to make arrangements to take my mother for lab work at the hospital because Celebration Villa no longer does labs. It's very sad that there is no proper authorized medical personnel there. For the amount of money I pay these things should not be happening.

It's easy to get you in. They were very helpful with that. It's hard to get answers sometimes about certain things. Everybody has their own little job /role, so getting to the right person can be a chore. But other than that, overall it's okay and has been a good place for her. Except for the food. She complains about the food all the time. They use a lot of tomato and acidic ingredients that a lot of seniors' stomachs can't tolerate. There's also not a lot of seasoning, which I understand for certain seniors. I just wish they had little seasoning packets for the people who can handle it. I think the cost is high on all these types of facilities. But she loves it there. She likes the activities - things like games, outings, gardening. Her chief complaint is the preparation of the food. She's pretty independent, and I feel she's getting ample care at this point. I appreciate that the staff really make her feel wanted and useful. They let her help do little things like picking up bingo cards, which is important to her and gives her purpose.

We ended up choosing Elmcroft of Martinsburg because they could provide full time care for my mother and the location, it was close to where her friends would come visit her. The woman in charge was just amazing, the staff was incredibly caring, you just don't expect this amount of care. They had the skill and the compassion for their residents. I would absolutely recommend this facility.

Our relative is a resident of Elmcroft of Martinsburg, WV. This facility is well maintained and has friendly day-to-day caregivers. Although this is not a memory care facility, the management continues to retain our loved one who they recognize (for years) has memory issues. Further, during 2018 Elmcroft added a front door lock because of managements concern our relative would freely leave without managements consent, contradicting the position our relative is “capable of making decisions.” Elmcroft Martinsburg management repeatedly attempts to prevent our family from relocating our loved one, to be closer with family, under the false veil our relative is capable of making independent decisions thus remains at this same facility. We very much appreciate the fine efforts of the day-to-day caregivers yet shocked how management is uses our relative’s insurance coverage as a cash cow guaranteeing income for the facility. For these reasons we do not recommend this facility and give it an overall one star rating.

Elmcroft has been the best place for Mom. She is very happy there and the atmosphere is that of a happy family. Staff is very caring and responsive. Thank you for your loving care of our Mom!

They don't have memory care at this Elmcroft (that program is called a "Heartland Community") for patients with Alzheimer's Disease and Dementia at other Elmcroft locations. In order to leave this feedback, I have to give them a rating. I done so without ever visiting or knowing their prices. The memory care was a showstopper for me.

They don't have memory care at this Elmcroft (that program is called a "Heartland Community") for patients with Alzheimer's Disease and Dementia at other Elmcroft locations.

Really loved this facility. Residents seemed very friendly and happy. Facility appeared clean and personnel were knowledgeable.

I was very impressed with the home like atmosphere as well as the caring and competent staff. Would highly recommend Elmcroft of Martinsburg.

I was very impressed with the community. It was very homey and friendly.I felt the rooms were laid out nicely. Bonnie was quite thorough and patiently entertained several of our questions. I would have liked to have seen what a month's menu consists of. However, I do look forward to taking my mom there for a visit and trying out one of their meals. Otherwise I was quite pleased. Thank you.

Excellent facility. Resident focused. Bonnie [Removed] did an exceptional and thorough tour. Even stopped to talk to residents who were ALL pleased and happy. Dont take anyones word for it. Scedule your own tour!

Bonnie [Removed] is an exceptional counselor and community service educator. Her input and sincerity for people was obvious and welcome. She gave us a thorough tour of the facility. It was great. Comfortable studio style apts., exceptional staff and attention to detail and cleanliness. Made sure we talked to residents as well. ALL were genuinely pleased and happy! Plenty for residents to do and keep busy. Great food. Van trips provided on Mondays to shopping and restaurants! Very easy to make a difficult transition possible and positive!

Mom is doing good at this community. The staff are nice, always smiling and happy. The food is good and they offer healthy choices. The community is very clean and I would recommend it. They offer lots of activities for the residents to enjoy.

I have been extremely pleased with my Mother's experience at Elmcroft!! The staff has bent over backwards to make her feel welcome and at home. The food is excellent---the chef called on her personally to ask her food preferences and to ask how he can improve on what his staff is doing. She can get her hair done on Thursdays (in-house) at a very reasonable price. She can have some of her medical tests done on the premises. There is a medical transport if there's a doctor's appointment. There are many activities and social gatherings such as ice cream socials and a Super Bowl party. Mom has a large, private room with a large bathroom. The bathroom has a large walk-in shower, shower chair, and hand-held shower heads for easier bathing. This is a wonderful service. I am truly grateful ! !