Cedar Creek of High Plains

Administrative staff: rude, threatening, uncommunicative, unprofessional. Attitude “what I say is the way it is” unreasonable, nonnegotiable How can this facility call a residence room an apartment. That is misadvertisement, telling an untruth. misleading. If you don’t like what’s served at mealtime and ask for something else you may be told NO and go hungry. Items stolen from room.

One of their care givers was rough with my husband in showering. The staff member also tormented him (I witnessed this on more than 1 occasion). I met with administrators. They admitted she is emotionally immature & has been moved away from my husband. All other staff have been very professional & treat all residents with kindness & dignity. Disappointed with consistent good quality of food. One instance, yesterday I ate dinner with my husband. Main entree good. Apple crisp dessert served icy cold. The topping on mine was rock hard. Not the first time. staff responded immediately & are working with the individual. They have 2 out of 3 good cooks or chefs. High Plains has been bought out by Cedarhurst. They will take over [date removed].

Such a great memory care! I have been to several in my years in healthcare and this is one of the best! Staff really seem to care about the residents. Their activities are great and the residents are always doing something fun.

My mother lived at High Plains for the past six years. The staff is exceptional and offers highly personalized care up to end of life care. The food and activities offered are also outstanding. During my mother’s stay I always felt confident in her level of care and supervision. When out of town family visited, we were always offered beautiful party rooms and amazing hospitality. Until the time that my mother died, i visited High Plains nearly every day. It truly is a wonderful home away from home for loved ones needing memory care or specialized services.

I cannot say enough good things about High Plains Alzheimer’s Special Care Center! I have had first hand experience in this facility and I can tell you it is absolutely incredible. It is a very homey and inviting atmosphere. The staff are second to none…so caring, kind, and compassionate with every single resident. There are activities residents can participate in throughout the day if they wish to. The meals are top notch. It is such a wonderful and comforting facility. I highly recommend!!

High Plains is a facility that centers its mission on the needs of their clients. There is a mirage of different types of caregivers with different styles, but when you put them all together, you get your A-Team!! My mom is well cared for and some staff even go above and beyond the call to make sure she is happy… You know who you are so blessed to have my mom in a facility like this. The management is also great to work with. I give this a five out of five or 10 out of a 10 best of best.

The staff at High Plains Senior Living go above and beyond to work with my husband who has trouble communicating. They keep me informed about the activities that he participates in, even sending me photos. They have told me numerous times how much they adore him and he's really happy there. One of the things that impressed me about High Plains is the SPARK program. I would definitely recommend High Plains Senior Living to others.

Overall, I wad very pleased with mom's care once we established what was important for moms overall care. The techs were awesome overall. There were several that were not very caring but you get those where ever you go. The management staff and the male charge nurse were great!! I definitely would recommend this facility to anyone!!

It's a really nice place. I'm happy she's there being taken good care of. It's a clean friendly place, to put your loved one knowing they'll be well taken care of. I would recommend to other families.

Wish we had found this facility earlier when my mom had to move to a memory care facility. The staff was absolutely wonderful! They also have so many wonderful activities provided.

My dad has been a resident of High plains for a few months now. The staff is very caring and kind and they treat their residents with dignity & respect. Dad has always said the food is really good and they have daily activities for residents to participate In and a very clean facility. I highly recommend High Plains as a facility for the care of a loved one.

This community has been a big blessing. The family loved this community for our loved one. From the minute my loved one moved in, they wanted to know about him and to help care for him further. I felt comfortable knowing my loved one was at High Plains. The other residents and staff made us and this community feel like a huge extended family. The community allowed him to go weekly on the rides as a navigator to help him be more happy at this community. I am so thankful and I love this community still.

High Plains definitely puts the well being of the resident first. One of their philosophies is that you turn every encounter into a positive memory. They actually train all of the staff in this. They are so focused on the residents. The communication is excellent. During this Coronavirus, the head of staff has had a weekly zoom meeting for all families to update us on how they are handling the virus. They have been helping my brother have facetime visits with us a few times a week as well as they encourage window visits. They have very little staff turnover which adds to how the staff and residents relationships are so personal and interactive. It is just an amazing place. My brother is the happiest I have ever seen him in his life.

I cannot praise High Plains Alzheimer's Special Care Center enough for how they treated me and my family at this stage of my husband's life. [Name removed] and [name removed] were very compassionate when we went to visit the facility before my husband was moved there. He was there for only a short time but the nurses and staff were amazing. Thank you for such great care.

Our family is very happy with High Plains and the friendly personal care given to our father. Thank you,

I can not say enough about how wonderful High Plains Alzheimer's Special Care Center has been for my brother. In Nebraska, Alzheimer's patient's can not be restrained even if they are sitting in a chair so my brother has fallen several times because he refuses to stay seated. He has even figured out how to disarm the warning signal on his chair and bed so the nurses and the staff have been amazing in watching him because of this. They laught and tells us it is a good thing he's so cute and we love having him here. They make sure there are lots of activies for the residents, in fact, we had a sing-along and they had song books with large words and my brother sang all 20 songs. We're having an ice cream social today. The staff keeps me very well informed and they do have several young men on every shift which is great because my brother perfers a male attendant and when he falls they are better at helping him up. [Removed] loves his PT therapist and does whatever he tells him to do and even the nurse remind my brother "well your therapist said" you have to do this or that and he follows every instruction they give him then. I would recommend High Alzheimer's to everyone in fact I just learned one of my friends is now there and was able to visit with him as well.

Feel some of the staff is nice, but overall, in my opinion, High Plains Care Center lacks professionalism.

We like the care at this community. The staff is very helpful and caring. The community is clean and maintained. They have a nice variety for meals for the residents to choose from that are healthy. They offer activities for the residents who want to participate. We would recommend that families tour this community for the care of a loved one for care and value

High Plains (HP) provides superior care. I am a frequent visitor. The facility is lovely, clean and comforting. All staff (Including, but not limited to: nurses, caregivers, housekeeping, kitchen, maintenance, beautician, administration) are professional, loving and compassionate.