Brookside Commerce

Staff have been helpful with those special, individualized needs that my aunt has. They do their best to work with us on special requests. Food needs to have more flavor. When I've tasted my aunts food, it's really not that tasty. Think the variety is good though.

The Director went out of her way to help get my dad in quickly. He is in the cottage and it is huge. I can't believe what all he has for the price. I'm really pleased with the whole experience so far.

The facility is always clean, both in the activities and dining areas, and also her room. The staff has always been pleasant and helpful with information when I visit. They have a lot of activities for the residents to participate in. So far in the 2 months she has lived here the atmosphere at Brookside is much better all around than her previous facility!

My experience with Brookside has been wonderful. The ladies in memory care are exceptional. They really care for the residents. I chose Brookside because I had a good feeling about people.

I appreciate [name removed[ and [name removed]. They have been very helpful and knowledgeable and accommodating to meet our specific needs. Staff overall have been responsive as well. I really like the relaxed and homey atmosphere. I would recommend Brookside Commerce to others.

We chose Brookside Commerce because she wanted to be close to different family members. So far everything has been working out here and she has been happy. I do think it is a great value for the money. We have had no complaints and would definitely recomemnd.

We chose Brookside Commerce because of the location, it was closer for us to see him. We ended up pulling him out of here because he kept getting out of memory care because their doors were not secure. The room sizes were nice, but they do not close the doors to other patients so things would get taken from rooms. People would also go into his bathroom and pee would be all over the bathroom floors and his bedroom floor since they did not shut them. They were very friendly staff members. I would recommend for assisted living, but not memory care.

Very unsanitary, strong smell of urine in hallways and all the carpeting was dirty. Was not at all pleased with the staff.

Brookside is a wonderful place to call home. The decor is welcoming and clean. Unlike some ALF's, there is no unpleasant odor. The dining area is beautiful and the food is delicious and prepared by professional chefs. The staff is amazing and provide top notch care to the residents. The administrator goes above and beyond for her residents and their families. Great place to call home!!

My mom has been at Brookside since November 2018 ,when we were told she would need 24 hour care. This place is so sweet and caring ! The staff enjoys their job and make the residents feel at home. I get photos during the day when I am work of my mom and something they are doing . I really do love this place and the staff who are there. I think of them as family. They love my mom and she loves them :)

Scheduled person was not in. A request for documentation was brushed off.

I'am pleased with my move to this community. So far everything is working out well, and I'am comfortable. Everyone is very kind, and welcoming. The community is very well-kept, and they do a good job with the cleanliness. The staff is always willing to help whenever needed. This is a community I would recommend overall, it is a working out well for me.

We toured this community for the care for my mom. We liked the environment and the nice staff. We were not looking for the type of care at the time. We would recommend this community if this was the care that we needed at the time. We would recommend that families tour this community the care for a loved one.

Was really impressed with what I saw. Everyone seemed happy and workers was very caring.

[Removed] was so very helpful to our family during this very stressful time with my Dad. She really went up and beyond in helping with all the transitions of pharmacy, Dr. orders, discharge from Rehab Center, Home Health and met with us during the weekend to accommodate other family members the chance to tour and ask questions. We are very blessed that "A Place for Mom" was instrumental in giving us options for the best care.

The food is real good at this community. The staff have been helpful and I have good communication with them. There is always something going on including singing and bingo. They keep the community well taken care of and I would recommend it.

This is a nice community and we like the staff who are caring and friendly. The community is very clean. The meals are good, but a few adjustments could be made. They need additional staff at times. They do offer activities for the residents. We would recommend this community for families wanting care for a loved one.

I had a nice tour with this community. I saw so many communities and I thought this was not a good fit for my parent. I enjoy the idea of my parents getting one on one care

My husband currently is in the memory care unit at this community and so far we are very pleased with how things are going. The staff are wonderful and make sure to spend lots of one on one time with him as well as accommodate his needs as best as possible. They really do help with everything and make life a lot easier for me. I am happy with how things are going and would recommend it to anyone looking into memory care.

We toured this community. The staff were nice and answer our questions. They were very friendly. The community was nice and clean. They had a good list of activities. This was a nice community but we wanted something closer to home.