Brookdale West University

Our experience with Brookdale West University has been a very good one. The entire staff have been very welcoming and accommodating.I'm satisfied with the service of Brookdale Plaza. I have no complaints or issues. They provide good quality care and overall I'm satisfied. The experience has been just fine. They really have gone above and beyond in every department. I highly recommend this facility!

Could use name tags for residents and advertise Brookdale so the residents also remember.. My mother is pretty picky but the meals are very good. This was the best location to me and my brother incentive to save money.

So far everything is going really well. The food is good, and the staff is good. They are very accommodating in the dining room if you have a request. So far I am very happy with it.

Our experience with Brookdale West University has been a very good one. We moved from out of state with my mother. The entire staff have been very welcoming and accommodating. The only issue we had was getting her housekeeping services started. That was quickly resolved and really was not a big deal. They really have gone above and beyond in every department. I highly recommend this facility!

My mother loved the location & size of apts. We never got formal tour, b/c office seems understaffed. Pricing is a bit too high, so would depend on specials for Jan & Feb. washer/dryer connection.

I'm satisfied with the service of Brookdale Plaza. I have no complaints or issues. They provide good quality care and overall I'm satisfied. The experience has been just fine.

It’s a good. It’s a good buy for the money. Nice location and very friendly community. The food is very good. They have good things like the Mother’s Day Buffet. It’s a clean community and the staff is very friendly.

After a visit yesterday, I was impressed with the chief who spend time with me, and I enjoyed a lunch. But my disappointment was a $30 per MONTH for pets. It appears that the Terrace Administration is not aware of how important a pet is to the health of the elder person. A pet is a member of the family. I can understand payment a deposit and for any damages the pet may do. But it would be difficult for me to live in a place that charges so much for a pet.

It's great! I really really am happy with it. I love the location, the activities, the amenities, and the cost. That's pretty much it - the cost was within our budget. We don't have any problems with them.

My mother is there and she is perfectly happy. I think the food could be better. It should be tastier than it is. Although they are working on their dining room, still their food could be better. Personally, I think they should have a medical person on staff for emergencies. My mother wasn't feeling good and it was a weekend and we had to call 911. I think that would be a really good thing for them to do. If they have a doctor on staff then maybe the people who want that service could have that service. I think that's a fair statement and I think it's important. Even though it's independent living, someone should be there. I think that would make all the difference. Maybe more people would want to move there.

They're really cleanly and the staff tries their best, I'll give em that. The cost is pretty good. It's kind of high but then again they all are. They clean the apartment once a week and the food is pretty good. I haven't done as many things as I would like to. They go out to eat on a monthly basis and they go places like the museum and other place I would be interested in. The only thing I have a problem with is some of the lifestyle changes. They're trying to be something they're not sometimes I think. Overall, they do a pretty good job. This was my first choice because they were close to the medical center and some other things. In Houston, this is probably the best place to be as far as transportation.

If you live in the best mansion in town and can't live alone, do you blame the mansion? After dealing with every kind of "Elderly" living (nursing homes to assisted living,) The Terrace is a breath of fresh air. Knowing what to look for, this was chosen on the spot for my father-in-law. He has mild dementia, but desperately wants to live alone. When the time comes, just as others living there, we will have medicaid help with home health services, until moving is the only option! He caused some problems elsewhere, so we told him this was the last stop, then nursing home. He is allowing them to clean once a wk and the 2 meals are wonderful, and enough for 2 people! I am vert impressed and so is he. It is more secure than average, yet thought has been taken to allow them to grocery shop easily next door. They have great outings (which he hasn't participated in) but they have called while I'm there to invite/remind. Never have I visited a place where SINCERELY the residents & staff say "I LOVE IT HERE,". My background immediately kicked in & I asked about the director. " SHE IS WONDERFUL". Bingo! The staff and residents show what trickles down from the top. This is an amazing place, and before any one puts it down, I recommend you putting your loved one elsewhere, and see what happens. This is a 55+ community. If your loved one fits the qualifications, they should love it here unless nothing pleases them. At 56 yrs old, we looked at 2 bedrooms...... No joke! Swimming, putting green, ponds, grassy picnic gazebos, transportation, parties, large rooms for family gatherings, special events, etc.... 2 meals and cleaning once a week.....upgraded apartments in every way- from refrig, stoves, counter tops in kit and bath, walk in showers, two pull cords for ER. And a phone to call anyone in SERVICE or a friend in the community...... And what is the complaint? I've seen wonderful staff treated bad, & my own FIL was one. After a firm talk, so far so good. I doubt there is a place that has 100% perfection in staff, but I love what I see and hear. The staff is very kind and helpful, and the sales ladies were very gracious! In fact, all receptionist have been outstanding. No need for boredom when you see their activity chart of the month! If you have been around the block a few times, this is where you will stop!

It is a very independent living situation. My mother's particular situation is that she's lived on her own for a long time so she's having trouble getting used to the environment there. She hasn't engaged in any of the activities and I don't know if that's her or if it's that there is no encouragement from the staff. They've not pursuaded her to allow them to assist her in any way - she's telling them to get out and they're kind of glaring at her for that. Their meal situation is very confusing. The written material and what they actually want people to do is contradictory. In fairness to them, they are in the process of changing their dining area. My big thing is that it's very independent. I think it might be better for someone a little younger than my mother.

My mom lives here. It's working out great so far. I think it's a good value. She likes the community and is happy with the food. There are all different types of activities available.

Drop in tour. Like the West U nearby amenities. All outdoor corridors. Head of Housekeeping took me for impromptu tour. No sense of 'center'. Big apartments, full kitchens, start at 1660. Breakfast and lunch M-F. Medical shuttle 3 x weekly. Some activities.

Like the West U nearby amenities. All outdoor corridors. Head of Housekeeping took me for impromptu tour. No sense of 'center'. Big apartments, full kitchens, start at 1660. Breakfast and lunch daily. Medical shuttle 3 x weekly. Some activities.

Opulent

love it-location could be better

Difficult place if person is not totally dependent. Food was not very good and rooms that face parking lot require shaded to be shut all the time so other people don't peer in.

Possible, but more like a facility for someone fully retired rather than one for someone like me who is still independent and working.