Brookdale Galleria

It's expensive for sure. The staff and food quality have gone down in recent months. The nursing supervisors in the assisted living area are very good and responsive. There is a lot of turnover in aides however.

The staff and people are all so kind and caring. It is like being a part of a loving family! Darcy was so helpful and sweet during the moving process and she found my parents the perfect apartment. They are all so accommodating. The maintenance services are great and very helpful. The front desk people always greet us with a smile. The valet guys are the best! They always help my mom into the car (she is wheelchair bound). I am so happy that we selected Brookdale!

All staff are great. Food is excellent. Friendly caring team. All around I can thank you enough

I would give 0 stars if possible. Failed on every aspect of care. Waited for several hours when i needed assistance to go to the bathroom. Went for several days without a shower and they were snooty when asked for help. Rehab was also very suboptimal-not focused on individual need but involved only group exercises. Discharge was also unsafe. I couldn't stand yet but was discharged home with no sfae discharge plan to get me help at home. The staff is uncaring and heartless with no compassion for the vulnerable. Beware!!

My family member loves it there so far. The staff are very attentive. In your search, I recommend looking at the length of time that the employees have been there. At Brookdale Galleria, they have a lot of 10-plus year employees. They seem happy and seem to want to be there, and they do a good job.. The apartment is cute. She has two patios, one off the kitchen and one off the bedroom. Currently they have a mix of renovated and nonrenovated apartments, so you can choose depending on your preference. They also have a dedicated, fenced-in dog walking area.

The good: valet staff are great. [name removed] in Reception is outstanding. Food is very good. Nurses aides during the day are wonderful. The PT & OT teams are top notch. The bad: If your loved one needs any health care stay away. Some nurses are great but the night &wkend staff are lazy. They dont follow written drs or hospital staff directions that are communicated via phone, in person & in writing, the medical staff does not communicate with family & nurses & administrative lie continually. Any medical issue or emergency takes forever to be addressed & dont notify family. The ugly:You cant trust a word that comes out of skilled nursing & admin staff mouths. They take zero responsibility & seem offput if you request the minimum of care. Most family's don't want to pay [amount removed] per month only to have loved one ignored . Things are rarely done unless you go higher up. It is exhausting. Higher ups say they take these things seriously but look at other reviews on the web...same issues for years.

Only one floor of assisted living and no memory care. [Name removed] would not like being in a setting that looks like apartments and would never leave her door open to visit with neighbors. She is a very private person. The view from the room offered was not nice.

My mom was just discharged from the skilled nursing facility. The care is terrible and uncoordinated. My mother developed a blood clot post surgery and they did NOTHING for 2 weeks, despite my questions. The nurses, doctors and physical therapy staff do not coordinate care and point the finger at each other. They made medication errors on more than one occasion. Some of the nurses are good, but most just treat it as an income source and simply dont care about patients' recovery at all. So happy to get her out of this place!

The staff were nice but the building was old and tired. The biggest issue is the location both from accessibility and freeway NOISE. Cannot see how this would work for us.

We toured at Brookdale while looking for a new place for my loved one. This community is very nice, and they have a great sales team. However, for my loved one, the community was too fancy. She just did not feel it would be the best fit for her.

AC does not work. Not up to standards we are looking for

We toured this community. We like the staff and the community. The menu was appealing and they do offer a nice list of activities. We would recommend that families tour this community for the care of a loved one. This community is not in the area of where we wanted to locate, but it is very nice.

I'am really enjoying my time here at this community, it is a really nice facility. My husband, and I moved in here together. Unfortunately he has since passed, but the hospice care did a great caring for him, and his needs. I'am pleased with all they have done for us. They are treating me like a queen. everyone is very kind. The only issue I have, is that the dining service is a little slow. Other than that issue, this is a community I would recommend.

I would recommend the community to family and friends. My father has been doing very well. He has mentioned that the meals are good and the portions are good. The staff is friendly and they have good communication with the family. The community is up-kept and clean. Activities are offered on site to the residents. Overall it's a clean place with attentive staff.

My mother is doing well here at this community. I'am pleased with all they have done for us. Everybody has been very kind and accommodating. The staff is great, they have been good to work with. They do a very good job with the cleaning. There are nice activities offered. They offer salon trips to my mother salon, and that is very convenient. I know she is being cared for well. I would highly recommend this community.

It's a great place to be. The one problem is the personalized care, they can't seem to get it right, I have had multiple errors and miscommunications, and they left my door unlocked twice. The other residents are friendly, and everything else is great.

The people who work here are wonderful. Maintenance is fairly quick as they have a whole building to deal with. Maid service is once a week, very much appreciated. There is a kitchen in every apartment, but you wouldn't need it as there are 3 meals a day, with Brunch on Sunday. Valet parking is a plus. It's close to everything in the Galleria area, very nice and I would recommend it to anyone. I'm only here temporarily as I just moved to Houston and am looking for a home to rent.