Brookdale West Orange

My uncle was demitted from Brookdale in [date removed]. I was never notified. He had an infection under his leg cast that was ignored for weeks despite the horrible odor and obvious inflammation near the upper edge of the cast. Although I'm giving low numbers I just want to say that I can't speak highly enough about one staff member [name removed] for her friendliness and engagement with learning about my Uncle's story and making a shadow box. I'm thinking that my Uncle's circumstances were probably unique because my stepfather who is "posing" as POA (which my mother, uncle's sister has but can't execute as she is as demented as her brother ) hired a very difficult caregiver to "monitor" my uncle, to check in and make medical appointments for him while he was at Brookdale . In summary I don't want to discourage others from choosing Brookdale if loved ones think it's a good match.

The commons areas at the community are a 5 in terms of cleanliness, but our friends apartment would be more like a 3. We gave the activities N/A because he doesn't really participate in them. Based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones.

What our family liked the most about Brookdale West Orange is there staff. The staff was very kind and accommodating. My mother in law passed almost a year ago but while she was there, we were very happy. We would recommend them to other families who may need a place for their loved ones.

It's been generally positive. There have been some challenges with communication, but the overall care and appropriateness of the facility for the needs of my uncle have been good.I would recommend Brookdale in West Orange, if it fits the criteria for the kind of care and living arrangements you are searching for yourself or a loved one.

The staff at Brookdale West Orange are very friendly and helpful. They have weekly family Zoom meetings to keep everyone up to date. The meals are excellent. They offer a good variety of choices and it's not a corporate/rotating weekly menu. The chef asks for the residents' input. I highly recommend Brookdale West Orange to others.

My loved one was previously a resident at Brookdale West Orange. Several messages that I left with the nursing staff went unanswered. The content of these messages was: "Has my [Loved One] returned from the hospital to Brookdale?" The fact that I had to find out from a third party, unaffiliated with Brookdale, that my loved one was demitted- would not be allowed back- several days after my unanswered inquiries with the nursing department was downright disgraceful. Additionally, the only reason for my higher 4 rating in the category of Friendliness is because of the exceptionally warm and thorough orientation and life story assessment provided by [Name removed], Bridge Program Manager. She was very friendly, kind and considerate.

We picked this community because; Impressed by services/staff, Reasonable pricing, Close to home, and it had a Homelike atmosphere.

What we really like about this community is the staff team - they are so friendly and we appreciate their willingness to always help. The facility itself is really nice and the administrative team always answers any questions we may have. The value for cost gets higher then 5 stars and based on our experience so far we would definitely recommend Brookdale West Orange to other families.

The staff strives to make it a place the residents feel at home, instead of an intuition feel. The front desk staff members are friendly, and it doesn't feel like a security desk. The program staff for the memory care unit is very, very friendly. They have pictures of all of the staff in the entry way. There is a garden for the residents to look outside at and the residents can utilize as well. There are activities in the morning and afternoon. The staff will help arrange zoom visits for family that are out of the area. There is a small kitchenette in my loved one's room. Plus, my loved one was able to bring their own furniture to make it feel more like their own home. The hallways are large and there are lots of common areas for the residents to use in the community.

Overall the staff are very friendly and professional. They have good in-house knowledge of the Medicaid process, which was important to me. Everybody is willing to pitch in, regardless off what their role is. I think the activities coordinator there is very dynamic, and my loved one has taken to him. He and the staff overall have been very helpful. The nursing staff has been very attentive to my loved one's situation. We're still working out some things with the care, but they have a solid base to start from. The premises are very nice and navigable. They have a very nice gazebo in the back that will be great when the weather gets consistently warm. Overall, I think they have a very good service offering for their residents and a good care model. The location is very good as well. And I think it's an excellent value.

Brookdale West has a very upbeat atmosphere, very welcoming, vibrant and not depressing. They have had some communication issues and issues with covid regarding staffing, but the staff who are they are extremely friendly. When you are able to go into the dining room the food smells amazing.

We chose Brookdale West Orange because it was the cheapest one out of the 3 places that we looked into and the studio apartment does also have a kitchenette and some of the other ones did not have that. I do wish that in the beginning I understood that there would be a lot of extra add on charges such as medication management, bathing, etc. They only told me what they thought he would need and we budgeted off of that. I think that could have been explained better by the staff during the move in process.

The facility is good. The activities manager is very accommodating. If I have ANY concern, I can bring it to her, and she will address it. I hate to have to bring those non-activities related concerns to her, but she's a huge asset to Brookdale. In trying to get medical updates (effects of medications, etc.), responses are not timely. Currently it's been several weeks and I still don't have a response to my latest question. I don't like that the fact that I have to announce or schedule visits. There are only a few afternoon slots at 3:00 pm, so then the only times that are available are in the 6:30-7:30 pm range, and I'm not happy with that. For the amount of money I'm paying, I guess I expected a little bit more.