Oxford Springs Tulsa Assisted Living

I am very pleased with this facility and the care they are giving [name removed] and meeting his needs. I think the staff always has the time to listen to me and respond to my questions. I think they should keep a list posted so all know when someone won't be here for a meal.

We needed to find a place quickly for our loved one, and they were more then willing to work with us in a timely manner. It is a smaller so we know the rest are getting adequate care and the residents aren't getting lost in the crowd. The activities are also no longer limited.

The director and head of nursing is a good place to start. They are great and the culture for the community starts from them. They have been available to us for all questions we have had. The communication is great. We have Thursday night zoom meetings. They have kept us well informed. I would recommend this community to others. They are very patient with the residence.

We have had some challenges with Brookdale, especially because of covid. She has a lot less social interaction. I think it is a place that has residents who are more severe than her, so she has declined since being here.

My mom gets all kinds of personal attention from each and every department. The staff are just great. They are very patient and on top of everything. They address issues promptly and notify families immediately. I chose Brookdale Tulsa South because they are a secured assisted living environment, which I really like and my mom needed.

My tour was fine but when I told the guy how much money we (didn't) have, He basically didn't care after that.

My sister was lucky to have been placed at Brookdale South. Her room was very roomy and comfortable. The layout and decor is very nice. The food was really good according to her. The residents seem to look forward to meal times. The activities varied and were availablle for all levels of ability. The staff is efficient and caring. The nursing staff provided excellent supervision. The management staff are knowledgeable and helpful. The scheduled entertainment was appropriate and everyone seemed to enjoy it. I highly recommend their assisted living facility and services.

Brookdale Tulsa is a nice and clean community. Right now we are having issues with what they promised when we signed on and what they are actually providing now. Some of the staff members are friendly but a lot of them are not, they seem rather blase about what they are doing in providing the care for the residents. I explained the needs that my father-in-law would require and they have not fulfilled those needs. He requires encouragement to eat the well-balanced foods they provide first before eating sweets. They do not encourage him to shower or participate in the activities. This was all discussed and agreed upon when we signed up. This community might work for other residents that do not need any assistance, but what we were told they would do and what they are doing is two different things.

I am happy with the care that my wife is receiving from the good staff that are very attentive. The community has a nice environment and is very clean. The menu is very good and an excellent variety. I like knowing that she is helping and participating in the activities. We would recommend this community for good care to others.

The Brookdale Tulsa South was not a good fit for my loved one, during my tour, I noticed the place had a bad smell. The place also looked a lot like a nursing home and the residents were all just sitting around in their wheelchairs. The layout was nice, but it was not what we were looking for.

This community offers a lot of daily activities. The people we met during our tour were nice. The community looked clean. They have a beauty salon on site.

My father is doing very well, here at this community. I'am pleased with the care they are providing him with. The community looks very nice and clean. They have a good staff here, they are good at what they do. I know he is safe and in good hands. Overall this is a very good community and I would recommend it.

My mom is doing great since moving in to the Brookdale Tulsa South. It is very welcoming and is a smaller community. Her ideal room was available when she was ready to move in. My mom is very satisfied with the care the staff have been providing. They have been very friendly and easy to work with.

I moved my parents to Broodale Tulsa South after speaking with them about the concerns, wishes and needs that were necessary for me to decide on where I could leave them. I was assured ALL my requests were going to be met and that they would care for them and have no problems meeting those requests. We moved in 2-9-16 and I had to get them out by 3-12-16 due to non-compliance and continual mistakes from medication problems, personality issues, poor care, theft, rude staff, horrible dining service and complete and total lack of ethics and intelligence from the staff. I regret trusting in these ppl and can only say the turnover rate in patients is quite high. They will tell you what you want to hear and then ignore everything and never try to accommodate you ever. I spent every day there trying to do their job for them and it is unfortunate for those that do not have someone to stay on top of the problems. The facility smells horrible and good luck finding anyone to let you in or out. I had ppl look right at me while standing in the cold and walk off. Completely ignoring me. Service is terrible and they will tell u if u do not like the entree u can get something else. I heard the chef say several times tough they can eat grilled cheese. My parents were ignored and would have their food eaten and go without a drink due to pure laziness. They went without their laundry being picked up for ten days. And they kept it 4 days before returning. I got expensive hangers to send and they ever came back. Their close came back waded up. After the theft of a bracelet that they blamed on my mom we no longer could trust leaving them. When I asked them to make a theft report they said it was her fault for "misplacing" it. They came in and "searched" thru my parents' belongings twice and told her it was her own fault. And then it miraculously appeared on a table where they play bingo. My mother was never there. The director promised to come by daily to talk and take her for a walk. That NEVER happened. The day we moved in, I was told I could bring them there and go back to help get movers going. NOBODY was there to check them in, director not there, nurse not there, and I was told they never got their room ready. I was an hour late meeting movers and had to pay extra for their inability to do anything right. When director shows up with wet hair I knew she was not expecting us. Nobody knew we were coming and I had made those arrangements 4 days before when I handed them our check. So we had to wait and it was extremely hard on my 89 yr old dad. I took him to his doctor and in 3.5 weeks dad lost 10 pounds and his health declined. The dr said I needed to get them moved ASAP bc they were in a bad place and he was getting worse due to the stress. I was out two days later but not without encountering a very hateful and rude staff. If u r smart, DO NOT entrust ur loved ones to this type of treatment. We have found an amazing facility and my dad is showing tremendous signs of improvement after only 24 hours. The staff is always smiling and kind to their residents. I am sick that I had to go thru this and I got results from corporate quickly bc the director and LPN will not help u. I did the work for the nurse to get the meds right bc she still did not have a clue after ten days on how to get her job done. I'm pleading with u to not waste ur time or believe u r leaving someone u love in good hands there. We r only $100 more and they r in basically a 5 star resort and r so much happier. Oh and they also sent me in circles trying to find VA benefits. The person they sent me to had no idea why they gave her name. I was NEVER helped as far as getting help with financing until VA benefits started coming and I made that clear they HAD to have the help in order to stay.

Everyone at Sterling House of Tulsa South (now Brookdale) made the transition as easy as possible. We were very scared and apprehensive, and they really put us at ease and were just as compassionate as can be. They really helped alleviate the stress and make it a smooth transition.

I have had a great experience. My mom is very happy and I think she is getting excellent care. The only thing I might improve on is that on the weekends they have a little bit less staff. Other than that it has been wonderful.

So far they are doing great. I have been really pleased. The food is okay, it's not the best, but it's certainly better than what she had before. The staff are nothing but respectful and wonderful to the residents. There does seem to be a little bit of a break in communication between the staff and the family. It's still a little new but overall we are thoroughly pleased.

I had a loved one that was at Sterling House of Tulsa South for just a few days, but she then had a fall and had to go into the hospital. That being the case, my experience was very limited. The thing that I don't like is that they bill in advance. I just received a bill today for the month of May and my mother is not even there. They said they would give us a credit, but I have yet to see it. It seems like a fairly decent place overall, but it is very expensive and for the four days my mom was there the price is outrageous. I do like the way the place is designed. It does have a very home-like nice feel to it. But I definitely do not like the billing process. I do not mind paying for services rendered, but I would like them to be rendered first and to pay only for the services actually received.