Brookdale Sunwest Assisted Living and Memory Care

We are really enjoying our time here at this facility. It is truly a great place. They do a very good job with keeping our room and the community well maintained. The staff is kind, they have been helpful and respectful. The food is decent, they serve well balanced meals. Overall everything is working out very well and I would recommend it.

We have lived at Brookdale Sunwest for one year. There are many activities to choose from. The staff is friendly and helpful. Two meals are provided with plenty of selections in the salad bar, main meal, side orders, beverages and desserts. We have made friends with other residents, who seem to care about and help each other. It is a good feeling to know that their are caregivers and higher levels of care on site. We hope to be here for many years.

My wife and I am doing okay since our move into Brookdale. It is a nice community nothing special about it. I do enjoy the staff they are really nice of me and help me out when ever I need it. We are getting the right care and I am satisfied with our choice to move here.

My sister has been there for a week and she loves it. Lots of activities. The food is great. There is always someone around to help when needed

My parents are happy at Brookdale Sunwest, and we are happy they are there and secure. My father has gained weight and is eating good, which is great. They enjoy the food, it's good. The community does activities and we are trying to convince my parents to participate in them. They will go and use the jacuzzi. We have referred another person to Brookdale. The only complaint is that there are gophers around my parents unit and therefore there are mounds of dirt on the sidewalk and my mom uses a walker so sometimes it is hard for her to get through that area. The community is aware of this issue. I also recommend A Place For Mom to others.

Brookdale Sunwest is a very nice place and they are still in the process of remodeling so I'm sure it's going to turn out to be a very beautiful place. Until then there are some things that could be cleaned up. As far as the staff and the services, everything has been great. They are all very helpful and responsive. There was a time where my mother in law pulled the cord and the staff came right away which was greatly appreciated. The food is very good and I'm confident that she'll be joining in the many activities they have for the residents!

My father is loving his experience so far at Brookdale Sunwest he loves it. He is doing really well with adjusting to move it is still taking some time due to other factors in our life but everything is going great so far. The staff here is really sweet and nice to him so that is really nice. I've gone to eat dinner with him and the food is great we loved it ! I would just say this place has been very accommodating to my father and all his needs. He really likes the meals and being taken care of but he still has his privacy which he enjoys. I would highly recommend this community.

Very clean facility and the staff is wonderful. My loved one is here and she loves the facility. They take good care of her. They communicate with me daily when something happens. The nursing staff is awesome. They keep us updated with everything that goes on there.

The staff is outstanding at Brookdale Sunwest . The care is great. She has made a complete turn around and she is 90 years old. We are just very pleased with this facility all around.

It is my mother who is staying at the facility, but the management team just did a great job of getting my loved one transitioned and moved in to Brookdale Sunwest. All of the staff members did a great job.

It is a very well - run operation as far as I can tell. The food is really good and the house cleaning services that they have at the Brookdale are very nice and the attention to the residents is very high.

Immediate enveloping and caring atmosphere by all employees and tenants. The environment of the facility is comfortable, nicely decorated and clean. We have no doubt about the safety and well being for my mother-in-law. The availability of employees or opportunity to receive help about any thing is excellent. Food is very tasty and nicely prepared. The grounds are kept up and look refreshing and colorful.

Brookdale Sunwest is a very nice facility. The staff are very friendly. The gals are being very nice to him. He is very happy. He is interacting with other residents. I am quite pleased with this facility.

Brookdale Sunwest was very accommodating and they were really helpful. We live in a different city and they were just wonderful in getting him in and getting him situated. The facility is a great place.

we are really happy here at Brookdale Sunwest. They have a lot of really good activities. The food is very good. The dinner we had tonight was a turkey dinner with all the trimmings, and was as good of a meal you would get anywhere. I am very happy here. My husband and I both like it. It takes a little bit of getting used to, but everybody has been very nice and friendly. I have no complaints. My husband and I both agree that this was a very good move.

The whole experience was pleasant. From the first call to "A Place For Mom" to calling the referrals. We found My Mom and Step Father a place on the second call. Julia helped us sign them up and it was pretty quick and easy. We moved them in on the same day. They love the big dinning room and the grounds are beautiful. Thanks to all.

This is my #1 choice. They are able to work with my father's low fixed income situation. I will be bringing my father for a visit to see if he likes it.

My Dad loves it and everyone is so nice. I would recommend this to anyone.

My father was in brook dale from mid August to mid sept 2014 when he died. I was very disappointed from when my dad was first place. Not enough staff and overworked staff. I live in Los angeles and told them to contact only me if my dad's health turned and not my mom who lived by herself. The only telephone number I gave them and hospice was my number. At one point my mom left her home number on my dad's beside table in case my dad needed to call her. My dad took a turn for the worse this facility nor hospice called me so my dad died alone. To make matters worse the facility found my mom's number on the bedside and called her, when she didn't,t answer the phone at 1:30am, THEY LEFT A MESSAGE THAT MY DAD DIED... Then to make it even worse, they gave her number to the funeral home who called her bright in early the next day regarding funeral arrangements. To say the least she nor I will ever get over our lost or how it was handled.

I lived at Sunwest Village, in the "independent living Villas," for 18 months. During that time it was owned by Merrill Gardens, then Emeritus and now by Brookdale (the corporation that took over Emeritus.) In my experience, it did not matter who owned and operated it, as the behavior and attitudes of the long-time staff continued on the same regardless. As a result, Sunwest is the WORST place I have ever lived in my life. Rather than treating the residents as valued and respected elders who deserve excellent service, many of the staff act as if the residents are their parents or grandparents who are supposed to take care of them. Several staff chronically complain to residents about how overworked they are, and use that as an excuse for not doing their jobs. It is necessary to fight for every service that is supposed to be included in the monthly fee. For example, the "Villa" I moved into was infested with black widow and other types of spiders. My first week there I killed 27 black widows just in the garage! Although the spider infestation presented an obvious health hazard, I had a constant battle with staff to get our place exterminated, a service that is supposed to be provided. Getting assistance from Maintenance was also an ongoing fight, and the quality of the service was hardly worth fighting for. The Maintenance staff flooded half my "Villa" while fixing a simple leak in the toilet, because they had incorrectly turned off the water at the outside main valve! While the buildings look nice, they are old and have not been renovated since being built in the '70s so they need a lot of maintenance, but good luck getting it when you need it. The Landscaping service would mow the lawns on a regular basis but would ignore the weeds growing in the yard. I decided to let them grow just to see how bad it would get and I had weeds that were over 3 feet tall before they cut them down! After Housekeeping would come and do the "light cleaning" (my neighbor called it "a spit and a promise") I would take a wet paper towel and wipe it across the newly mopped floor and the paper towel would be filthy. While I can only write about my own experiences, other residents told me they had the same problems or worse. One thing almost all the residents appeared to agree on is that the food is terrible! It is almost all processed, in very small portions, limited variety, tastes bad and appears to be bad for you. I did not eat any meals for the last year I lived there because I just couldn't stomach the food. Although I was forced to continue paying for meals as Sunwest will not alter the pay structure whether you eat there or not. The person I live with was having chronic extreme gas and horrible diarrhea and the doctors could not figure out why. The day he left Sunwest the problem stopped and he hasn't had a single episode since. The best advice I can give anyone about Sunwest Village is "stay away!"