Brookdale Salem

My loved one was a resident at this facility and we had a terrible experience. The supervision was bad. They did not keep other residents from wandering into rooms and scaring my loved one. They did not listen to food preferences and my loved one vomited each time they gave her the food that she stated she didn't like. They did not refund all of our money. We would not recommend this facility. If someone is sent here, the family needs to check up on them frequently.

They are very clean, staff is very personable. From what have seen in the activities, they are very geared towards the residents abilities. They seem to have adequate staffing. Definitely do your homework and research before deciding on the location in which your loved one's would be staying at.

Here's the thing I am beyond happy of how well they take care of my dad. He was at another memory care and it felt like a lot of the caregivers had very little experience with dementia. At Brookdale they KNOW my dad. They can tell the second something is "off" or wrong and they take care of it even if they have to call 911. They really care about him and he cares about them too. Brookdale is such a blessing to me because they help me so much too. I also love that they have a nurse practitioner that comes there for check ups especially since Dad doesn't always want to leave. I can't recommend Brookdale enough. I am so grateful to everyone that works there.

Mom loves the place and is very happy.

The first time I walked into Brookdale I felt that it would be a good place to bring my aunt for her memory care needs. The more I talked with the staff, the more I was convinced of this. [name removed]. obviously cares deeply for the clients and is committed to her work of helping others. [name removed]. solved some very important problems for me very quickly, and runs a very clean and compassionate facility. [name removed] was the second person I met at Brookdale and he’s amazing at his job. [name removed]. made a special effort to make my aunt feel cared for, and really connected with her. From the time I moved her into Brookdale Salem, until she passed (not alone, the staff made certain), my aunt received excellent care. Thank you so much to these caregivers and the rest of the team for making a difficult time as pleasant as possible for my loved one. I appreciate them.

I think the staff was very friendly at Brookdale Salem. Everybody is generally shuffled together to the dining room, activities, TV rooms, etc. As far as my observation, there was not much more to it. My dad missed meals and activities frequently, he was not wanting to engage with the residents who were there. It was not the right fit for him.

Overall community is clean, and the staff members are friendly. The care services are pretty good as well as the meals and dining service. We do not know what activities they have going on right now but we have received pictures of our loved one watching movies with other residents. We were excepting a little more for the value but they do a great job keeping us informed with everything that is going on.

We chose Brookdale Salem because they allowed my mom to bring her cat, there was good feedback on communication, and there was a spin down option with medicaid so if she runs out of assets she will be able to stay. The staff members have been very helpful and upfront with me. I get an activities schedule so I know that they have a lot of things going on for the residents. They are very good about calling you to let you know what is going on with your loved one. I would definitely recommend to others looking.

Our loved one is super picky and she has yet to complain about the food and is gaining weight which is a good thing, but there is no dining service right now due to covid

My biggest issue is that they need more staff in the community, and I would like to see the food quality increase. I would definitely recommend this community to others

Absolutely a great place. My 93 year old mom has been living there over 1 year and though she does have dementia she’s very happy there. The caregivers are great. The programs coordinator [name removed] and her side kick [name removed] are excellent. Even though Covid is a huge concern they find ways to keep the residence safe yet still engaged, entertained and happy. [name removed] the head house-keeper is caring, kind and up beat. I’m very impressed with the executive director [name removed], her love and care for the residence is clearly seen. Brookdale Salem truly is a wonderful home for our loved ones.

I find the personnel very friendly and helpful. Their handling of drugs is disturbing. I would much rather buy my wife's prescriptions than have to go through their high priced pharmacy. There are almost continuous activities for her. One problem I find is there is no individual heat controls in the individual rooms. I think there should be more parking. There are only about 5 or 6 spaces near the front door. Other than that all the curbs are red painted -- no parking. I thing the food they service is a cut above what I expected. My wife complains about about other residents going around the halls screaming at night. Very disturbing and wakes her often.

Well-kept, pleasant surroundings, but confusing layout for dementia patient. Several residents complained of being cold in the dining room.

This community was nice and clean. The staff answered my questions and I was told I could come eat with my mom and then LEAVE..... That made my decision right there I didn't feel safe with that being said so we chose a better community.

This community is very nice however it is solely memory care they have no assisted living and mom isn't there yet but we do recognize that she is moving in that direction. The community was nice and the staff was nice but we knew that at the present time this was not the place for mom she is still functioning at a assisted living level

My parent was not happy with what they saw in the community. I let them be apart of the decision making. The room that was shown did not feel like the right one. We also saw that the residents here are more further along with their dementia and alzheimer . My parent know they would not be happy here.

We toured this community for care. The community needs some new updated in the community. The staff were nice and were able to answer the questions that I had. The menu was appealing. They offered activities for those who want to join in. We would suggest that other families take a tour of this community for the care of a loved one.

We toured this community for the care for my mom. The environment was not what we were looking for at the time. The staff were nice and seems caring. The menu was appealing. and the activities seem to be good for the residents who could participate. We would suggest other families tour this community for the care needed for a loved one.