Brookdale River Valley Tualatin

The staff they have were mostly helpful. Just not enough staff. Slow to respond to requests. The food definitely needed an upgrade.

I asked before moving parents if they were fully staffed....better question would have been how many care takers are normally available for how many residents? Or- What is the ratio of caretakers to residents? I would only recommend Brookdale if someone is independent would this facility work. Anyone who needs mobility help. Never recommend.

Very nice staff. Took a little while to get the hang of things for my mom. Other residents were helpful. They could upgrade the menu and make it taste better. It's ok but not even close to being in balance with the monthly rates . It's kind of closer to cafeteria food. Not home food

Our experience was unique as we blindly moved our loved one from NV to OR. They were most helpful at obtaining the right resources to make the move possible. They are a fairly new administration staff, so naturally there are some areas they can improve: organization, communication, etc. I hold a management position, so it comes naturally for me to ask the questions needed to know how to navigate the care for our loved one. Other people might struggle with getting a transparent understanding of the situation. Our loved one consistently complains about the food. We have not eaten there with them yet to know for ourselves. They also have dementia and naturally complain about life. The move in process was extremely informal. It would have been nice to have scheduled a precise window for a meeting; especially, since we never toured the place. The resident was given a tour, but not her family. With dementia, we have to know as much as her to assist. We also weren't introduced to the administration staff and care givers. I felt comfortable enough introducing myself to friendly faces to get familiar with them. Housekeeping seems to be good. Now that I have made a point to ask when it was and have a sign on our loved one's door so she can have a reminder of when it is; the same for laundry. It took 3-weeks for me to have to ask when it was so she could know. Once again, unorganized and NOT informative. The facility was tacking on services that weren't agreed upon or discussed with the family. We gave our loved one the dignity to sign the paperwork as a tenant with us being POA. The facility knows she has dementia, so it would have felt more trusting if they were initially communicating with us. They have dropped some services and took half off other services. Would I recommend, not sure at this point. We are happy to keep her there for the moment but honestly, we have one foot in and one out so to speak.

I would recommend it to someone. They bent over backwards to get Dad in very quick. We were pressed for time to get him out of his living situation and they were amazing. [name removed] took great care of us and made it happen.

My loved one was supposed to move into Brookdale River Valley Tualatin and was declined hours before moving in because they felt that they didn't have the staff to help my loved one. It broke my loved one's heart and wasn't her fault. The friendliness at this facility felt fake. I wouldn't recommend Brookdale River Valley Tualatin to others. You don't treat a terminal person like they treated or handled my loved one's situation.

It is generally good, however, they should be able to provide activities and outings. The facility was the nicest and residents told us they liked it. Thank you for your services! They were great!

Brookdale River Valley always gives excuses of being short staffed for things not being done. Our loved one has not always receiving the care she and Medicare pay for in a timely manner. Based on the experience we have had so far with the Brookdale River Valley community, we would not recommend them to other families.

The staff at Brookdale River Valley Tualatin is absolutely amazing. There's no turnover. My mom was in the Memory Care unit. I was there constantly and at all different times of the day. The care and behavior was consistent and fabulous. I was at this facility so much that I actually made good friends. My mom passed away at age 99 and had a very good ending. I would recommend this facility to others.

Wouldn't recommend very nice staff but short handed. Ok for independent living but not assistant living. Didn't keep family inform if there was a problem. I picked this community, because only one available at the time.

Our experience was Awful. Brookdale did not provide any sort of care for my Dad and required us to pay for additional 24/7 care while he lived there. We will likely be filing a complaint with the State.

My mom is a resident at Brookdale River Valley Tualatin. They do not clean the rooms very often. And when they do, it's not really clean. They often do not know when my mom is there or not. I would tell people to NOT take their family there. If we could move my mom, we probably would. But we can't deal with that right now.

My added thoughts: For the first 2 months my mom felt pretty lost. She wasn't acclimated to her new environment very well. It took many conversations to get the management to understand this. But then they kicked in and have done a good job. It was the little stuff, like where to go for what, who was taking her to the dining room and what time, when she should press her button for assistance, etc. The staff is wonderful. Very kind and helpful to my mom. They do a great job with cleaning, laundry and helping mom with personal needs. Lots of very nice residents and their pets as well. I don't eat there so can't comment too much on dining but mom doesn't complain so must be fine. Only two things that I can say that could use some attention and those are communication between the different departments and one of the receptionists would probably be better in a different position, behind the scenes.

I would encourage a friend to look at other communities, to be much more assertive in matching needs to what is available for services, what is included and what are extra costs. The intake individual was very friendly, reassuring and confident that all our concerns would not be a problem for them to handle. Communication became much more difficult after papers were signed. Responding to questions, concerns, were never returned in a timely fashion or at all. My parent refuses to go to the dining room, therefore, the food is always cold. One mistake made was the first time my parent did go to the dining room a client from the facility sat down and had an ax to grind. That experience has left a measurable bad impression.

We toured three places and Brookdale was by far the best place. We were also looking for a room with a view of something other than the parking lot. My mom is really glad she moved there. The entire staff and residents were extremely friendly and polite. It's homey and very comfortable. Would highly recommend it to anyone looking for a place for mom!

The caregivers are fantastic. There is a staffing shortage it seems like. The response time for the residents when pushing the call button can be slower than expected. My loved one doesn't care for the food. The menus do look great to the family. The community gives us peace of mind, knowing our loved one is safe. The process of getting my loved one into the community. The marketing director is fabulous to work with, along with the front desk who is always. There are a couple of fantastic aides that care for my loved one.

I have a mother-inlaw in a memory center and it is very hard to get hold of to talk on the phone. Her phone ringer is off and when called to the main switch board always are asked to call back and a staff member would say oh she is sleeping or in the dinning room sometimes would makes excuses or she is in the dinning or she was in her room. Full of lies I am just asking to leave her ringer on so she can talk to her siblings, I keep on talking and they hang up and they don't even give her the phone very frusturating, This place SUCKS!!