Brookdale North Oaks

In my research of facilities I have found that it is impossible to determine the true operating performance of the facility until the resident is installed. The promises given prior are often abandoned with staffing difficulties, inadequate training and the lack of facility systems. The best efforts of the staff and management, while applauded, may not satisfy the extended families. The alarming transition of staff may leave both the resident and facility in a precarious position of support. Having installed the resident the effort to relocate is very traumatic on the resident who is already compromised. The vetting of "A place for Mom" falls woefully short in its presentation of facilities. The extended families, often in a crisis mode, is left with little choice often as a location may be required and the due diligence of the family limited due to the overall lack of transparency. "A place for Mom" has the ability to play a crucial place in this role. Currently it falls short.

We picked this community because It started with (1) attractive facilities (2) Competitive pricing. (3) Staff. Well cared for facility with caring team of staff

I like the fact that the have so many places to walk around. It seems like they try to keep residents active and keeping busy with what they enjoy the most.

I thought they took very good care of my dad. It was very close to our home.

The overall experience has been very good so far. We like the size of the community and the people are nice. We would recommend this community to other families to others who may need a place for their loved ones

The staff has been very helpful and caring. The rooms are a little bit smaller than other facilities that we visited. But the size is sufficient and forces my mom to get out and be with people. That was one of the things I was looking to do.

The staff at Brookdale North Oaks was very friendly and helpful. Everything was kept very clean. Communication with the family was good. The move in process was very easy. The meals were very good quality. I would recommend the facility to others.

My mom got fairly good care. She was not there very long. Satisfied with care until she had an untreatable fracture and went on hospice. It was a battle to get medication to her for comfort. Mostly good people but needed a little more training on end if life care. This is something they should be better at. They really did quite well with her before she was dying. She had behavior issues and she wasn't easy. Mostly good people there. Like I said, needed to be educated more about focusing on comfort care when appropriate

This facility does have its bright spots. They included food, some staff, and engaging activities. But they also have significant turnover, very poor communication, and some snotty and disrespectful staff.

The management was terrible at getting back to us, they have terrible communication. The help staff is wonderful, but again the management needs major improvement.

They look overworked. But as far as the aides, they rarely interact with the residents on down time. They're mostly on their phone. Again, short staffed and they cut the staffs hours. When I visit, I rarely see someone. They are fed well. Almost too well. They bring out a 3 course meal with is not necessary. The amount of the food wasted is embarrassing. And my Mom is paying for the waste. Very little activity. Exercise in the morning and bingo in the afternoon. All of which are done through YouTube. Very little one in one. I moved my Mother from [community name removed]. [community name removed] was phenomenal with activities. My mother is higher functioning and very bored. It is an old facility. In all honesty, it is not a good facility. In fact, I'm looking to move my Mother. I would never recommend Brookdale if says anything. Horrible management

I am a retired pastor and have been in a few nursing homes/care centers and can rate the categories. It takes an extraordinary program to get a 5 in all categories but that is what I would give Brookdale North Oaks. I recommend Brookdale North Oaks to others. When looking for a care center for my wife I asked: Is there a cohesive purpose for the existence of this facility. Is it apparent in the kindness, care and attention directed to residents? Is the staff happy to be working here (this work is not easy). -I would suggest a checklist for the move in process. -Meals are good. -I would have liked a warning about a price increase the second month.

Everyone at Brookdale North Oaks is very friendly and kind. They are very competent and keep us informed of Dad's progress and status. I would recommend the facility to other families.

The community here is small, so that is helpful for those in memory care. Staff here have been so kind and respectful and treat my husband very well, but as I mentioned, lots of turnover happening which makes things not run well.

The staff is amazing. They are so caring for both my mother and me. The facility is clean and well kept. I never hear my mother complain about the food and she is very picky. It is just a great place!!

The staff members are very nice, but the quality of the meals could be improved according to our loved one

The community is occasionally short-staffed, like other communities are. They do a good job in trying to cover all aspects of the jobs needed to be done to care for the residents. There are three meals a day served, and there options available to choose from. In addition to meals, the community provides snacks to the residents. Some of the activities available include: musical entertainment, exercise programs, and more for the residents to engage with.

I was very nervous moving my mom into memory care. [name removed] made me feel good about my decision. She was really reassuring that mom would be taken care of. The whole staff really cares about the people living there. [name removed] made mom and I feel like family. - [name removed]

It was a good facility for persons with dementia.