Brookdale Eddy Pond West

Staff shows many quality care services. Residents appear to be happily engaged in many activities. Visitors are welcome and invited to join their loved ones for a meal. The grounds are well maintained and invite residents to enjoy the outside by walking around.

My father in law <br />roger carpenter Sr. has been living at Emeritus for two weeks. He is in his glory and just can't stop telling us how much he likes his new home. He loves the food he loves the tv and coffee room and he loves his apt. and most important he likes all the people he has met. I must say that Audrey and Patrick are a very important part to my father in laws happiness<br />

Eddy Pond is a lovely building with meals, transportation, and staff very helpful. The activities have been really great for my mom. Also laundry and housekeeping is part of the rent fee. I think it has been a great move for my mom.

They are very clean, and the staff is very friendly. Compared to other places I've seen it was the best find. The weakest point is the activities, they could use a little more variety, and they could happen a little more often. They take pets and the girls will help if they think she needs help. They have an incredibly supportive staff. They had one of the best staff, of all the places we saw.

This is an awesome place! It's beautiful, the apartments are fabulous, it is affordable, and my loved one really couldn't be happier here! I have nothing but good things to say and I'd rate them higher than 5 on every category if I could! As an example, the very first meal she had here we asked them if they had any Lactaid, as she is lactose intolerant, and they said they did not have any. Within 5 minutes the head chef came out to our table to introduce himself and said that he personally was going to go get some on his next break, and that from that point forward they'd always have some on hand for her!

The food quality and variety is not very good. Sometimes a main meal is hot dogs. They have an alternate menu that is supposed to have "grilled chicken breast" but there have been periods of time when they said they were out of chicken. There often is a shortage of staff in the dining area causing slow service. Activities are good when available. One person is in charge. If she is off, not much happens. No replacement when she's on vacation. Nursing care is very good. They all have been caring and keeping in touch with family if there are any issues. The facility and my mother's room are all kept very clean.

My mother should have never been admitted to this place. She was always in her room and slupped in her chair.She was sent to the hospital for low blood pressure,which in the doctors opinion was NOT low for a person of 85. She stayed in the hodpital under observation for 9 days and was not allowed to return to Eddi pond. I got stuck with almost the full bill for 7000.00 dollars My mother was their only four days. You probably won't accept this complaint,but I don't care . Lawrence Kearney and sucked dry.

There was enough parking. The food was okay, but I didn’t really get a chance to try it. It was a clean community and the staff was friendly enough. There are enough activities. It’s an okay value for the money.

The food would be a 5, it looked good, but I haven't actually tasted it yet. There haven't been any complaints. They are a good value, and it was a good, clean place, and the location worked best for us.

Our experience at Eddy Pond-Woods has been wonderful and has met or exceeded our expectations. The staff is thoughtful, courteous, skilled, and a pleasure to deal with on a regular basis. The facility itself is bright, open, extremely clean, very welcoming, and well-designed to meet the needs of its residents. We would recommend this facility highly.

This place looked great, the facility itself was beautiful and the employees were all incredibly friendly and professional. We toured this location when we were looking into options for our loved one. The level of care was a bit higher than what our loved one needed at the time, but this place is definitely at the top of our list if at some point we need to look into assisted living.

My relative is housed in the Memory Care Unit in a spacious and inviting suite. However. . . Attentiion to the residents is scanty, and requests are acknowledged , but unattended to. Lip service is order of the day. Resident assistants pay more attention to themselves in the "activity" room and conversing endlessly in a foreign language with each other, or privately on their cell phones. I have witnessed on more than a few occasions where no interaction is even attempted to reach the attending residents. The television in the center of the room blares and glares. On more than a few occasions, the reception desk is unattended, and no one seems to ever know answers to random questions or inquiries. Management tries hard . . . .

spoke to Audrey- sounds great- many activities and trips, piano, restaurant style dining, shuttle, laundry, housekeeper, utilities (except phone), recent renovation studio $2825/month

Over emphasis on social to the detriment of medical.

#4-visit. 130-residents [117-active;13-memory]. Two 3-level buildings; comparatively larger rooms; in the process of 3-5 month refurbishing of main complex - $500/m discount if take unit as will have to be short-term move to other building or another unit. Cleanliness average [resident laundry in hallway for p/u] -- needs the refurbishing. No welcoming staff at front desk; although 2-employees sitting/talking/eating-ice-cream ... Seemed unkowing when asked a question. Loud, ambient noise on main level. Only [2] on-site, off-the-lobby computers for resident training/use. No mention of available PT services. Limited discussions of care levels -- setup on 'cost per blocks of minutes'; limited discussions of monthly costs/fees [note discount above] - base care [independent] at about $2900 [incld $50 paperwork fee].Price aside, not high on the list.

Was nice, priced well. Liked a lot about this place, size of rooms and activities.

Beautiful pastoral setting. Very good value. Assistance has 5 levels (customized). The Woods is more secluded and tranquil than the Lodge. Larger than Draper Place. Easily accessible from Rte 290.