Brookdale Chatsworth

Brookdale was clean and the staff was friendly, but they were far from equipped to deal with my father's care. The laundry was supposed to be done weekly, but I often had to remind management because my dad's laundry had not been picked up. I sometimes found his food on a tray in his room, hours after mealtime. He told me no one had come to feed him, yet he was incapable of using his arms and hands. Also, I was informed by our personal caregiver that she had twice arrived in the morning and found an employee sleeping in the chairs in my dad's room. By February of this year, I realized they were not giving him the care he needed - or that we were paying for - so I gave notice to Brookdale that he would be moved by the end of the month. The director asked me to please give them another month to try to correct the problems, and I agreed to do so. Things improved briefly, but went back to the same issues very quickly. I searched for a new place, and found a 'board and care' facility in a private home with only 8 residents and moved my father there. Everything went well thereafter, except for an on-going billing dispute with Brookdale. Overall, I would say Brookdale, Chatsworth is decent for able-bodied seniors, but definitely NOT for anyone bedridden.

The place had bad water damage from storms - after 2 weeks my mom's roof leaked causing damage to the walls and ceilings and requiring her to temporarily be moved to another, much worse unit with no natural light. This also mean she lost access to her Cabke tv, etc and that we had to move all her stuff and set up her unit multiple times. The lack of light and lack of TV made her fall into a deep depression - she refused to shower (because she couldn't figure out how to use the shower on her own). This lead to her having a severe uti which turned septic. She lost consciousness - was hospitalized and suffered severe mental deterioration - we had to move her to a board and care facility approximately 6 weeks after she first moved into Brookdale. She lived an additional 4 months but never received mental function and needed care for all daily living activities. We wound up being charged 14K for 6 weeks because they made up give notice and did not refund much of the community fees. While the situation with the leak was not necessarily their fault, they were not very helpful - giving us inaccurate estimates of when she could move back to her initial room etc. I will say the staff was very friendly and the activities were good - what they lacked was more personalized transition services (especially in light of the extraordinary circumstances).

The interior needs an update. The experience was better than expected. Based on comparison to other facilities the price was good for what you get. They did seem a bit short staffed. Disappointed they didn't have memory care so we had to pull my mom out. I felt a majority of the residence were happy there.

My dad says all the staff have been kind, nice, and friendly to him. Although, my dad has not required personal help so far, so he independently takes care of himself. The housekeeping is good and basic and takes place once a week and is sufficiently done. He says the food is basically good but sometimes has to wait a long time to be served. Lack of staff, maybe. The move in process went well as you are on your own in doing so from help from family members and/or friends. They have quite a list of activities to offer. There hasn't been a lot of communication on behalf of my dad since he's independent. There would probably be more if he was personally being cared for by staff. He has his own nurse practitioner through Brookdale's medical program and his medical insurance that comes in regularly from outside of the home.

The staff is very nice, they sense of community as a the bonus very nice people who are friendly. The only negative is sometimes it takes awhile for the staff awhile to respond to a request for help. I would recommend Brookdale Chatsworth to others looking.

Brookdale Chatsworth feels like home. Not only is the staff caring and friendly, the residents reach out to each other. The meals are good and there is flexibility to order "off menu". A variety of activities and outings are available. Residents have input into what is offered. Thursday afternoon themed Happy Hour with live entertainment is quite popular. My mother was quite concerned about moving from her home of 67 years. In a very short time she felt at home at Brookdale Chatsworth.

It's really trustworthy, the staff is kind and overall my father is very happy! We picked this community, becaue of the location, simplicity, and affordability.

This place has everything, to sum it up!

The person who took my call and gave my wife and I the tour of the facility was absolutely amazing. We knew we found a wonderful place for my mom. To put it simply, it was perfect!

We are very pleased with Brookdale in Chatsworth. All staff is very kind, helpful, and friendly. My dad being a people person and therefore friendly himself, has met many people and is happy being there. The medical program, Caremore, that they offer there, along with his personal health insurance, is a great service where he has a primary physician and a wonderful nurse practitioner. Also a podiatrist and physical therapist. They all come right to his room where he doesn't even need to leave the building to go to their offices. They have scheduled activities throughout the day that are offered, besides a mini movie theatre. The nursing team on site is also great. We're very pleased!

We picked this community, because of the location and price. They need to redecorate the lobby, paint and replace the carpet. it's oudated and needs work. The staff is fine. The room that, my loved one had was great. The food could be better. Overall, the community was fine. They don't offer memory care, if your loved one needs additional care, so you will end up moving

Our loved one passed in January but we thought it was a really nice facility. The reason the value for cost gets 4 stars our of 5, is because the cost of all assisted living in the USA is outrageous. However based on the experience we had, we would definitely recommend Brookdale Chatsworth to other families.

When it comes to the meals and dining service, good food is ready important. Started good, had some misses, but overall good. However based on the experience we have had so far we would recommend the Brookdale Chatsworth community to other families.

I like the people and the staff and how hard they work to keep everything clean and well kept. I keep my dog here and they make everything comfortable for her. I have mde some really lovely friends here.

If you want a friendly place for your mom or dad, Brookdale Chatsworth is where they should come. Nicer people you couldn't find, which includes staff and residents. Active lifestyle includes arts and crafts, shopping days, eating out in restaurants, and trips. Come on down and join the fun.

There is always somebody to talk to. When I'm in my room and starting to feel lonely, I come down and there's always somebody around. The staff makes me feel like they know me and my needs. I feel well cared for.

Brookdale Chatsworth can work on improving their help and the meals and dining service. When our loved one needs assistance it can be a long wait until someone responds and comes to help. Also they run out of food items a lot, there isn't much of a variety and it is not always that nutritious. Also the wait time is long and sometimes by the time the residents get their food they are asked to get up and leave. We also with the physical therapy was done by an actual person watching over the residents and not by a video on the tv.