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I would give a 5 for all categories - very nice facility all around. I would definitely recommend it. The aides were great (one was not but she was dealt with immediately and let go). The physical layout, garden, rooms etc were really nice. Excellent front desk staff - they are friendly and welcoming.... Read more
The Hearth at Castle Gardens offers independent and assisted living, as well as memory care. This community in Vestal, New York, offers the quaint feel of a country cottage, with delightful areas like the courtyard with raised gardening beds and cozy seating by the fireplace. Should your needs change, the staff can adjust your care without moving you out of your apartment. Best of all, you can bring your pet!
This community is located just north of Pennsylvania, close to the Susquehanna River. If you’re interested in local history, you can enjoy free admission to The Vestal Museum, which also features live musical entertainment once a month. The Phelps Mansion Museum allows you to step back into the Gilded Age with period furniture and tours. Those interested in the outdoors will enjoy the Binghamton University Nature Preserve, which has hiking trails and a 20-acre wetland. The Finch Hollow Nature Trail also offers hiking, along with a free museum.
You’ll enjoy a variety of activities offered through Think More and Move More programming. Cognitive activities may include challenging games or puzzles, or an open-ended discussion of broad topics. To stay active, The Hearth at Castle Gardens offers a...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Activities Offsite
Activities Onsite
Beautician Onsite
Devotional Services Offsite
Devotional Services Onsite
Indoor Common Areas
Meals Provided
Outdoor Common Areas
Vegetarian
9.5
Review Score
Review Score
94 reviews9.5
Out of 10
5 star
45%
4 star
44%
3 star
9%
2 star
0%
1 star
4%
A Place for Mom has scored Brookdale Castle Gardens with 9.5 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, Brookdale Castle Gardens has 94 reviews with an average "overall experience" of 4.2 out of 5.
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A nice place to live. Very nice employees. Lots of activity
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I moved to the Hearth August 2017 and it was probably the best move I ever made. There is so many activities to participate in and I have a comfortable apartment to go to for privacy. I feel I have made many friends here and all the employees are so friendly and helpful.
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Small, friendly place to live
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We have lived here for about 3 years. Made many good friends. The food is very good. All staff are pleasant and helpful. We feel safe and secure here.
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Great place to live
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Things have been very pleasing - except for the refrigerator!
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The staff is very outgoing. Concern for your well-being is primary. Dining options are consistently good.
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This community has a great activity director and very good maintenance group. The food is not good.
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I have been sick and they brought be back. Employees are helpful and kind
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5
Great staff. Excellent, flexible food service. Good modernization program. Place is kept very clean.
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5
Outside, around the front door needs to be cleaned/swept every day. Usually there is trash, and dried grass clippings lying by the curbs under the portico. Meals are paid for in advance. When a resident is away from the facility there is no credit for the meal they do not receive. These missed meals should be credited to the resident's account. In previous years when paper surveys were done it was possible for the survey respondent to be anonymous. Not so with this on line survey.
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3.5
We had a terrible experience! Management was awful- check out some employee reviews on line if you want to know how they really feel—-quite revealing! I was appalled by the unprofessional attitude and behavior and lack of understanding by the so called leadership!! Avoid this place!!!!
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2.5
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Response from Brookdale Castle Gardens
June 21, 2018Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to discuss this with you. Please reach out to us at [removed] at your earliest convenience to discuss how we can turn your experience into a positive one. Thank you, Pam Stento, Executive Director
This was truly a terrible experience. Some very nice nurses but management was disgusting! The arrogance and uncaring, insensitivity of some in charge was unforgivable! If you truly hate a family member- this is the place to put them. Management should be ashamed!!!!! Avoid this miserable environment!
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0.5
My parents lived here for five years. Physically it is a nice facility – clean, homey and lots of windows. Staff is friendly and very competent. They truly seem to care about the residents. Over the five years we saw a change in the style of management. It has become very “corporate” minded and on-site management does not spend much of any time amongst the residents. Lack of understanding of fact that residents are their customers.
3.5
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3.5
Response from Brookdale Castle Gardens
April 4, 2018Thank you again for taking the time to let us know how we did. We hope you have a great day!
Clean, efficiently run, good food, attitude of staff is helpful.
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Response from Brookdale Castle Gardens
November 21, 2017Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Hearth at Castle Gardens. Thank you again for letting our team know how we did! Take care!
Staff is courteous, eager to please and friendly.
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Response from Brookdale Castle Gardens
November 21, 2017Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
I love living here. I feel safe and protected. There are many activities that I participate in. The food is very good and plenty of it. I love that my apartment is cleaned for me. What more could anyone want!
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Response from Brookdale Castle Gardens
November 21, 2017Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
The staff are always friendly, pleasant and accommodating. My meals and concerns are met in a timely manner. A good choice facilities for those able to attend.
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Response from Brookdale Castle Gardens
November 21, 2017Wow, we're glad you are having such a wonderful experience with us! If you're ever in need of more help, please let us know!
Thank god every day that I live in this community. The building are very clean and well kept. The staff is very nice, very friendly. They know everyone’s first names. The food is very good. I saved about 30# the first year I was here. I like the activities. I am kept busy and mentally and physically.
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Response from Brookdale Castle Gardens
November 14, 2017Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Hearth at Castle Gardens. Thank you again for leaving us this response!
No complaints.
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Response from Brookdale Castle Gardens
November 14, 2017Hi, thank you so much for the positive review!
See what the neighborhood has to offer and what’s nearby:
Brookdale Castle Gardens offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Brookdale Castle Gardens 9.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (607) 748-5700 to reach a resident at Brookdale Castle Gardens.
To reach a resident at Brookdale Castle Gardens call: (607) 748-5700
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.