Bridgepointe at Ashgrove Woods

They were a slightly above average facility but there were some very special caregivers there. Safety from falls were the biggest area that they were weak in. Food was a lot of carbs with gravy and scrambled eggs not done. More variety and if resident isn't eating food offer other options. [name removed] lost a lot of weight because she didn't like the food and and wasn't always offered other options). Activities on calendar were fine but not always done and participation was low. Overall I think Bridgepointe does a pretty good job in a very difficult memory care population.

There were not as many activities offered in memory care as in other places she was at.

When it comes to the meals and dining service, our loved one complains that the food is bland. It seems they are just fixing things like the school cafeteria. I wish it had more of a restaurant flare spices and herbs. Based on the experience we have had so far, we would recommend this community to other families.

Overall pleased with care and communication with us on how the resident is doing. Do not see many activities happening or success in getting resident involved.

Bridgepointe at Ashgrove Woods is beautiful when you come through the front doors, but behind closed doors it's a whole different place. I would rate the Care at a zero, if that was an option. They allowed my loved one to be saturated in urine. The whole floor in his bathroom would stick to your feet because of all the old urine on the floor where he wasn't able to go to the bathroom anymore. The smell would knock you down. No one helped him and they didn't put Depends on him. His feces was on the floor, his shoes, and his walker. I had to tell the nurses, nothing was done. I told the supervisor, nothing. Then told the main lady. They shampooed his carpet and cleaned his bathroom, but in a few days it happened again. My loved one had Dementia- they knocked on his door and said supper is ready and left. My loved one was confused and did not know how to get to the dining area! I was furious! They never groomed him. I had to clip his nails, help him brush his teeth, etc . He was in Memory Care. He was having chest pains and they never had him checked out. I had to demand it numerous times and it took several hours that day just to get them to call for an ambulance for him to go to the VA for evaluation. The nurse at the VA would not put his clothes or shoes back on - she said they were saturated with urine....even his shoes! My loved one did not return to Bridgepointe.

We have been very pleased with Bridgepoint and I would recommend. They are taking good care of my loved one.

My mother in law was happy while a resident at Bridgepointe. She never had a bad thing to say about any of the staff. Even a couple of the aids came to visit her at hospital before her passing. Every resident that we came to know seemed to while she was there seemed to be very happy. Overall experience was good.

The facility was clean and very impressive at first. The administration was very enthusiastic and appeared caring. We gave notice and moved my family member after just a month. Medical issues were not addressed. Conflicting or evasive responses were often given. Preferences were not honored. Mail was not delivered and was returned unopened after we moved. Clothing disappeared. My family member was dehydrated, withdrawn and afraid. The administration was not visible on site very often and has ignored questions and concerns. When we gave notice the only reply was "when are you leaving?" A call to the corporate office had the same result. You can tell where the lack of concern originates. Really research this company. The very high charges do not reflect the service provided. I would look elsewhere. Not sure why the word "Christian" is part of the corporate identity. After over$10000.00 billed for our one month bad experience, I feel like I would love to warn anyone even thinking of approaching this property.

My loved ones are here at this community and so far it has been a good fit. The staff are doing all that they can for my loved ones. The facility is clean, nice and well maintained. The meals are pretty good and the staff are helping my loved adjust to the meals they serve.

My mother is doing very well here at this community. My family and I am very pleased with her move here . So far everything has worked out well. She in being cared for well, they have a lovely staff here. They are very friendly and upbeat. I know she is safe and in at a good place here. This is a community I would recommend.

My tour of this facility went very well, it was one of my top picks. The community looks great, everything was nice and clean. The staff was very kind and friendly. They offered us a meal and the food was great. It was a very nice experience, I enjoyed my tour.

Lively engaging staff. Facility well lit and laid out with each wing hallway different. This was our first visit and tour.

My loved one is in the memory care unit. The staff in that unit is very caring and attentive to all the residents. They are well taken care of. The facility is very clean and does not have an odor. The food is also good.

They have done very well receiving my loved one and when I moved him in from the other place it was a night and day difference, he is much happier at Bridgepointe. The caregivers pay attention to him and overall it is very good.

We selected this facility based on the caring staff and observing the residents in the memory care unit.