Billings Highgate Senior Living

Our mom has really enjoyed living at Highgate. The staff is friendly, caring, and efficient. The food is outstanding. There are many activities offered with a large variety to meet the varied interests of the residents. When we’ve had a concern, it was quickly addressed and remedied.

Highgate Senior Living has exceeded my expectations. I love that the residents have their pets with them! I love the abundance of activities offered for entertainment! The dining hours works for everyone's individual wants and needs. The staff is always friendly and helpful. Well done!

When Mom was moved to Highgate from Bella Terra, somehow her prescription schedule was not passed on to the ladies that hand out the prescriptions. I had to make the staff aware after she had a half day lasps in her medications. Mom is scheduled to get her clothes washed on Mondays but she has to often remind the caregiver to do so. Also, we thought that her weekly room cleaning included light dusting. Most times there is no dusting so Mom does it. The caretaker Mom has on most days, [name removed], does a great job looking after Mom and we especially appreciate her because she has spotted infections on Mom's legs that are taken care of quickly. [Name removed] does not help Mom on Mondays, someone else does so this other person misses laundry. The meals have been great, the activity person does great getting Mom involved, the dining room staff is excellent, the desk people are extremely helpful. Mom was supposed to have a care evaluation after one month and I do not know if that has happened. At least I have not been notified of the evaluation or its result.

We have had my Mom there with Alzheimer’s since 2015. They kept her on the regular side until she fell and broke her hip. They were very accommodating and great there. I have not been overly impressed about the overall care of my Mom since being moved to the cottage. Not sure if they are understaffed or the staff is struggling to deal with chaos in regards to dealing with patients who are memory deprived. I did talk about this and am closely watching to see if the changes that were promised happen. My sister lives in the same town, so she watches closely and shares with me. As guardian, and even more importantly, as a daughter, I am very involved in my mother’s care. Overall, they do a good job if you can afford the cost.

Mom has been here for 8 years and feels safe and cared for by staff. The director was receptive to my feedback about a recent concern I had and we worked it out to my satisfaction.

Cleanliness: Fair because of some hygiene issues. Handling things without taking off gloves after the bathroom. Value: Very expensive for inconsistent care Care Services: Very inconsistent. Some caregivers are excellent, and compassionate. Others are there because it is a job, not nurturing to our elderly. The training and follow through is not what it should be. Shadowing a few hours is not enough. Communication: This has and is an issue from staff to staff and staff to family. Activities: The activities are hit and miss. What is on the schedule is not what happens. It just looks good to the public who is reviewing the facility.

This has been a great move for our parents. It is good that Dad can go to the dining room for meals and can interact with lots of different people. Housekeeping takes care of the cleaning, so he can relax. If either of them needs something, there is always someone available. Their doctor comes right here, so they do not have to get out for appointments. There are many services that come right here for their benefit. Thank you, Highgate Senior Living-Billings