Bickford of Battle Creek

Very friendly and helpful staff to start but once those original staff members left the atmosphere changed. Items of my mom started missing (towels, sheets, socks and comforter). I had to keep asking to see if anyone knew where things went or were. The laundry wasn't always done on time or was gone for more than a day. Would I recommend Bickford? No I wouldn't. I try to call them to take care of a bill (which has now been sent to collections) and have left several messages but no one has called me back. Plus the amount they charged seemed to be quite excessive for the amount of service was quite lacking compared to some other facilities.

They didn't have a full time director until recently. Also some things were out of their control, like broken water pipes shutting down the salon. A couple aides quit, one on pregnant leave. Another factor is, CareWell handles their Medicaid waiver but they are 6 to 8 months out. [name removed] is the name of the new Director. I think things will improve if she stays on. Staff turnover is always a challenge. Our biggest issue is the timeline it takes to get an evaluation for Medicaid waiver.

I have mixed feelings about it but I think we're going to work out the kinks. Communication needs work.I picked it because it's fully staffed and close to my house

The other communities would take one or the other or neither. would say that the biggest issue is finding good quality workers. Better quality food. The people who work there and are great workers are spread way to thin. Individuals doing 2 and 3 jobs at a time. I do like the people, they are doing their best. Just not enough of them.

The staff have been extremely friendly and helpful. Some of the staff sat in the apartment with our family as my dad was passing away which showed how much they cared for my parents. Some have found out what my mom likes and bring it to her (flowers, candy, hugs, etc). They will randomly come and check in on her to make sure she is doing okay even without her pulling her cord. They have enough activities for the residents to participate in.

Go here, don't even look at the other places! This is the the best place. My loved one liked it here. If you got to be somewhere, this is the one to be in. They clean once a week. The staff did great handling the medications. The only issues we had was my loved one needed help shaving or trimming his finger nails. Those things just were not doing them. Personal hygiene help was not the best. I think the staff need trained to provide some personal hygiene care like finger nail trimming and beard trimming. I had to pay the beautician to provide these items versus the care givers.

Bickford is a very intimate and friendly environment that feels like home. They have staffing issues and technology issues such as external door key access not working, as well as fall alert device issues. We would have to wait to be let out and let in even with the key fob, it would not work most of the time. Overall they have an excellent relationship with hospice, were very accommodating on resident needs as their health declined.

we were very unhappy with the care my dad received. they were short-staffed all the time and was not very attentive. The activity director was very nice and my dad the food was good. They are struggling with covid at this facility I would not recommend this facility to others.

I think they are going through a transition. The Director was changed, then COVID, and staff was a problem for them. I'm not sure if every community had staffing issues during this time. I'm rating them, but I don't have anything to rate them against. They are really an assisted living community, and my loved one needed full care. There were some staff that were really good, and some that were there that weren't as good as others. The new Director has been there for three weeks. It was a clean place. They allowed two people to go in for hospice residents. I don't think it meet the care, I was expecting for my loved one.

My mom started out in assisted living but it was quickly obvious she needed memory care. [Name removed] and [name removed] were exceptionally kind and professional making the transition. They moved her furniture and belongings while my mom and I visited. The staff in [name removed]'s is amazing. They are gentle and caring with my mom, helping her as needed and including her in activities. We are very happy with Bickford of Battle Creek!

My son and I were very impressed with Bickford. They have a room available that will work perfectly for my mom and we are in the paperwork process. Thank you for this suggestion!

We continue to be impressed with Bickford and it's entire staff! The facility is very clean and always decorated beautifully. Mom is so well taken care of, and always involved in activities. Often the director or RN at Bickford send me pictures of mom via text, as she is painting, singing or cooking with Chef [name removed] . Can't express my relief when I see her engaging in activities with her fellow residents! We have peace of mind knowing she's not sitting in her wheelchair alone, isolated and staring off in the distance. Thank you Bickford of Battle Creek!

I toured here with my mom and from what I saw, they seemed okay. They had home cooked meals (which looked good) and the staff was attentive. I noticed that they didn’t have an activity area though so it didn’t have a bunch of games or puzzles for people to work on and that was a concern because we’ve been wanting to try and keep my Dad as active as he’ll let us. In the end, mom and I decided that they were more about getting people in than actually caring for them. The people we were talking to felt more like salesmen than caregivers.

Wonderful, clean, comfortable and safe environment. Lots of daily activities. Knowledgeable, friendly and caring staff. So supportive of my family member and our family. Very, very helpful in any and all ways. I highly recommend Bickford for your loved one.

The staff is very friendly. They seem knowledgeable, specifically in the ability and nuances of how to treat people with dementia. Their concern with tailoring a schedule specific to the person and their needs seems to be their directive, which is outstanding. They actually deserve a 4.5 rating from my tour impressions.

When it became apparent that our sister required care beyond what we were able to provide, we began an intensive search for a facility that would meet her needs both physically and mentally. Now, some six months after her residency first began, we could not be more pleased with the outcome of her placement. Every time that we go to visit her, we come away with the feeling that she is in the best place that she can be in for her health, wellbeing, and protection. The staff is friendly, caring, and very observant of her needs. She also has adjusted very favorably to the changes and, while dementia does not get better, it does seem to have reached a plateau where there is a degree of comfort within her confusion. Great job Bickford of Battle Creek!!!!

My mother is doing well since she made the move to the Bickford. She seems very happy. The staff helped her get comfortable. From what I've seen, I haven't noticed anything that needs much improvement. The food is very good. We really like the constant care from the whole staff up to the managers. The staff overall is excellent. The upkeeping of the community is great. My mother has gone on a couple of trips to the mall and other outings. We are very happy with this community.

we would happy with the care that we saw here. We felt that my mom needed a little more care in special needs. They had add on's when it came to the cost of different care needs. The had a good variety of activities, The food was good and appealing. I would overall recommend the community.

After touring several other sites, we picked Bickford because of the staff's involvement with the residents. My father in law was immediately called by his "Nickname" and included in talks, walks, and dining. When we noticed his clothes were the same as the day we brought him in to Bickford, the staff immediately suggested to my father in law some different clothes to wear for tomorrow. He is now sleeping in his bed for the first time in over 2 years and showering more frequently. My wife and I have notice his attitude is much more up-beat and his old humor is back. While its only been one week we're impressed with the changes.