Benchmark Senior Living at Ridgefield Crossings

They are doing so well with my aunt and taking really good care of her. She says how much she loves it and she has made a really good friend. The staff is absolutely wonderful and so accommodating. I have meetings with the staff and they say that everything I worry about is completely normal. We have family meetings with them and they are great with communication. I cannot say enough about the staff, the cleanliness and the friendliness of everyone here. The security is very good, you have to sign in and sign out. They have a beautiful garden area, music almost everyday, different activities etc. There is something to keep residents busy at all times. I am so happy that she is here, we could not ask for more. I would absolutely recommend Benchmark Senior Living Ridgefield Crossings without hesitation.

I'm very happy with a Benchmark Senior Living at Ridgefield Crossings, we are very pleased. My aunt is satisfied with everything, it's a God-send for me. It is expensive, but I believe we are getting our moneys worth. So far, we have had no issues. They have responded to everything and any of my concerns. I would say, if you have the money, which is really the most important thing to be able to go there, then my suggestion would be to go there. I am also grateful to A Place for Mom because I would have never found this place on my own. I am so grateful that you guys recommend this place. You provide an invaluable service for people who don't know what to do where to turn. The best thing I ever did was fill out that form online and I got the help I needed. I'm very grateful! We had other places lined up, but after I visited Benchmark Senior Living, I cancelled those tours. I immediately knew. I came back a second time and brought my aunt with me; she agreed with me. It was the friendliness of the people and the warmth. I knew immediately that I was in the right place. During our tour, residents came up to say hi and asked if we were moving in and letting us know that they loved it. I didn't experience that at the other community I toured. The residents here made the difference for us.

It's really a lovely place. They have a huge range of care services. The activities are good, and they try hard to appeal to a broad range of people. They have Bingo and lectures. The value for the money is good. We picked this community, because the broad range of activities, and when I walked in, I felt I could see my loved one there. Overall, we are very happy.

Our loved one just moved in last week and what we really like so far is the care and responsiveness of the staff team

They are short-staffed sometimes. Everyone is so friendly. It's a warm and friendly place to be. It feels like your at home, and it's very cozy. They are very accommodating.

The community outreach is very, very strong. Some of the staff haven't been delivering what they should have; however, it is on the upswing. There has been some transition of key staff members, and they have a new Food Service Director in place now. I am hopeful with the new changes of the key staff members. The community has a lot of activities available for the residents to choose from.

The selling points did not come through. They said they had Yale lecturers coming there. That didn't happen. They said they have the Yale acapella group come. That never happened. My loved one needed the social interaction and that didn't happen. You could walk down the hall for forever and not see a single person. They made promises they couldn't keep. The director of nursing was very nice and helpful. Some of the staff were really nice and some of the CNA's. Meals where good. The activities where bingo and knitting, not the things they sold in the tour. The activities schedule always looked full. The room would have 1 or 2 there to participate. This is not worth the price. We were being charged almost double the price they listed on their website.

We chose Benchmark because they have assisted and independent living, so it is a mix of people and abilities. He got a really big studio apartment and it is great. The orientation program was not explained very well, so they could use some improvements there to help with the transition for the residents and their family members. Overall I would recommend to other families who are looking.

The community is very clean and the staff members have all been super friendly. Since our loved one has moved in the meals and dining service is improving, she no loner complaints. The activities seem to be okay, but they do get repetitive so we wish they came up with more creative ideas, but we really appreciate that they take our loved one to church every Sunday, that was a big selling point. The community is only about 5 minutes away from us and the lady who gave us the tour was really understanding, and compassionate. It was a hard transition for our loved one at first, but now she is finally understanding why she is there. They staff make such great efforts to always encourage her and motivate her to stay active and engaged with everyone.

Having visited different communities and having my mother previously been in another care community in New York, and then a temporary nursing home, Benchmark at Ridgefield Crossings was very clean in comparison and had absolutely no odor. Everything was sparkling clean no matter what time of day or what part of the community. The memory care staff was great; they were very cheerful, very happy, and very supportive. The activities were great as well, they had a variety available and were good about keeping the residents engaged. This included singing, watching movies, large-ball volleyball, and activities that took place beyond the community, like going to a coffee shop. The location was also ideal for me and in terms of my mother's personality, Ridgefield Crossings was the best fit. Her apartment also looks out on the community courtyard rather than the inside of the community.

My Mom was a resident of Ridgefield Crossings for the past 8 years, about 4 years on the traditional side and 4 years in Harbor, the memory care unit. Since I needed to fly to visit her, I would stay a week, about 4 times a year, spending most of the day shadowing her, participating in activities with her, helping when I could. I really got to see her daily life. The associates were wonderful. They were caring, compassionate and competent. I had many discussions with them over my Mom's changing abilities and health. They were truly on top of her condition. Mom grew to love her aides. Mom had several different apartments over the years and they were all well kept and suited her needs at that time. The activities were well planned and reflected consideration of her abilities. There was always music, particularly live performances, several times a week. When Mom turned 100 years old last fall, we had a lovely party for her at the facility with the help of the personnel at Ridgefield. With the lockdown for Covid-19, I totally appreciated the virtual visits which the associates made sure happened. Ridgefield Crossings is a first rate establishment. My Mom was well cared for up until the end of her days (natural causes) and I would highly recommend this facility.

Mom has been living at RX since January 2016. She now calls it "Home". A first class facility run in an extremely professional and caring manor. From the top down there is a culture of cleanliness, disciplined care, organization and a focus on the resident. The staff is uniformly caring, compassionate & cooperative. The leadership communicates with the residents & their families rigorously and in a manner that instills confidence. Their performance during the COVID crisis was aggressive, disciplined and always on point. All First class!

Regarding Ridgefield Crossings, Ridgefield, CT - Our family wishes to express our deepest gratitude for all the dedication, sacrifices, caring, and answering a call above and beyond duty. We have had assistance from every corner of their staff. From plant services to reception to nursing, aides, activity directors, and many more - and via phone calls, texting, emails, video calling, and, I think, smoke signals! We get responsiveness, ingenuity and much patience. If we singled out one person we would miss a hundred. We could never express all our love and unending thankfulness to all staff at Ridgefield Crossings. Mom has lived on the Traditional Living side for several years. The staff has become like family to both Mom and us. Now, she has been moved to the Memory Care side – and again – she very quickly was welcomed and made to feel at home. We are quite sure that all the appropriate socialization and activities have kept her in a better form than we could have done by ourselves at home. Dementia is progressive. But its tide is definitely stemmed by the daily involvement she has had in Ridgefield. Recently, Mom survived the COVID outbreak, her infection having been caught early due to the staff’s constant vigilance in twice daily taking temps and oxygenation levels. Though no fever and no cough, Mom was sent to the hospital because her oxygenation showed a drop from morning to night. It was the quick reaction of RC combined with Mom’s strong general physical health, that allowed her to be treated early, and recuperation was completed on the isolation side of RC (something RC set up right away). It hasn’t been a picnic for anyone, particularly being kept apart. But we will get through it, and due in large part to the staff of Ridgefield Crossings, we will be lucky enough to enjoy Mom’s company again, and she ours. I give 5 out of 5 stars rating.

Well, unfortunately, this community have been hit hard by the Coronavirus. It is in total lock down , but before that. my mother liked it and everything was going great. My mother likes the food. They has an excellent quality chef there. The aides are extremely nice people. We chose this community because we thought is was the best one we could find and its location is in close proximity to our house.

Ridgefield Crossing has been great. Having worked in health care and our local emergency services for the past 30 years, I have had the opportunity to interact and work with many of the assisted living facilities within Fairfield County. This experience made it easy to choose Ridgefield Crossing when we relocated Mom to our hometown of Ridgefield. The most important trait that we have enjoyed about Ridgefield Crossing is the staff. Their care and dedication is second to none. From nursing to the dedicated patient care aids, I feel that they are always going the extra mile to provide the best compassionate care. On top of the great patient care staff the support staff has also become part of our family. Thank you Ridgefield Crossing! Keep the family first as you always do!

Benchmark Senior Living at Ridgefield Crossings was very nice and the people were super nice to everyone. When you walk in you can tell it is a clean place. The staff was very helpful and always ready to help. Ridgefield is one of the best towns in the Connecticut and this place has to be one of the best in order to service this great town.