Belleview Heights Transitional Assisted Living and Memory Care

Very kind and friendly staff. The residents span a range of dementia from moderate to more severe. The activity director works very hard to engage all residents in activities suited to their condition. Not too fancy. Nice, clean and functional. Thought it would be a good fit for my not too frilly aunt.

The Activities Director was great and several of the care givers were really good. I liked the management folks as well, but I don't think they were very good at managing the care.

The decision to place your loved one into a memory care community is fraught with heartache, guilt, fear, sadness and a heavy sense of loss. One comes to this decision most often when, as a primary caregiver, you are at the end of your rope mentally, physically and spiritually. Facing the reality that your person needs round-the-clock care that you know you cannot provide, makes you feel inadequate and lost, but once your heart knows it’s the best for you both, I hope you take a good hard look at Belleview Heights Memory Care Community in Aurora Colorado. This community meets and exceeds expectations you didn’t know existed. Five stars for activities, meals, attention to loved ones needs, expertise in med management, nursing and personal care, responsiveness to both you and your loved one’s well-being, cleanliness, laundry care, caregiver support and tuning into you and your family. If you are facing making this shift and your heart is heavy and confused please talk to BVH.

Understaffed. Poor communication. They were unable to keep my mom safe and she was sent to the ER 4 times in 6 weeks. Management was in constant flux. She didn't get her medication for the first 2 weeks. I filed a complaint with the health department. We moved her to a new facility the end of April.

I would recommend to others. They have filtered air, and have trips to a horse therapeutic ranch.

I would say that you need to address such things as mobile healthcare, how to get simple pain management like Tylenol to your loved one, check to ensure how such mundane orders like "as needed" is addressed by staff, how long it takes to go from a dr's prescription to a patient getting the med, what toiletting and bathing looks like in terms of frequency and in terms of reluctant patients and in terms of the person doing those tasks,. I would ask about care conferences. I would ask what differences in food there is for someone who needs to have finger foods as opposed to those who need help eating. I would ask to see defined procedures for falls and injuries and violent interactions. I would ask them for the contact information for the assigned ombudsman.I picked. This place based on nearness to family members, referrerences, cost and willingness to answer my questions. I should have spent a little more time looking into all those things listed above as well.

Overall we are very pleased with the Belleview Heights Transitional community. Their kindness that is shown to the residents and family is something we like most about them. They are always ready to help and answer questions about our loved ones care.

I have visited [name removed] and Belleview Heights on several different occasions. I have always found this building to be warm and welcoming. The staff are very well trained and it shows in the way they work with the residents. I have seen them respond quickly to residents request and are very attentive to their needs. [name removed] is very easy to work with and extremely kind and compassionate. I work as a client manager within an independent living community and refer clients to Belleview Heights when they are at that point of needing memory care because I know they will be taken well care of.

We picked Belleview because my mom was beyond assisted living. We also liked the smaller facility and their safety protocols. Based on our experience so far with this community we would recommend them to other families.

The staff really care for my mom. I get calls from them if there are any questions or concerns that I need to be aware of. They are great with communication to the family. My mom started out in a shared room since they did not have any private rooms available at the time. She finally got moved to a private room and it seems like it has plenty of space for what she needs. I would recommend Belleview Heights to others looking for memory care.

I may be biased, but my grandmother is literally the sweetest woman on this entire planet. As her dementia and aphasia has continued its course, it became more urgent and important for me to get her to a place that would truly take care of her. I was rather lost in the process of selecting a care facility and actually moving her there (it doesn't help that I live in another state), but Belleview was so amazing in every aspect! April really helped me with the process and answered every little, benign question I had. They were able to move her in a matter of days and my grandma is so happy there! The staff takes such amazing care of her! [Name removed] has been so sweet and gentle with her, waiting for her to have her hair "fluffed up" before taking her down to lunch. All of her caretakers there have had such a positive impact on her and to see her both physically getting better and mentally/emotionally so much happier makes me truly grateful for each and every one of them at Belleview!

My Mom was at this facility for about 1 1/2 years, after having been at two other facilities. This was the BEST facility that she resided in, by far. The staff always went out of their way for my Mom and treated her with the utmost respect. Even when she was in hospice and was dying, they still checked on her often and made sure that her physical needs were taken care of. My Mom did not acquire one bed sore during her stay at this facility and she always enjoyed the music that she could hear in the background. We enjoyed many happy times together in the beautiful courtyard and singing songs when there was a pianist playing songs from her "era." Holidays were always a special treat, also. I would highly recommend Belleview Heights to any one who needs loving care for their loved one.

This community is top notch. They have many activities a day to keep your loved on engaged and happy. Also, they take care of the residents as if they were their own mom or dad. Its like everyone here is family, the community has a very personal touch which you truly can't find anywhere else.

I have been very pleased with Belleview Heights, I cannot say enough good about them. They are great with communication and if I call with any questions or concerns I always get a call back immediately. The staff have been amazing and they have gotten my dad to engage which is great. You can tell that they really love their job and they have gone above and beyond our expectations. I would absolutely recommend them to others who are looking, they are worth the money.

My loved one lived here for 2 years-This community is by far the best in the Denver area. It has very affordable prices with excellent care for your mom or dad. First impression was that it was very clean, staff are hard working, and residents were engaged in activities. Would HIGHLY recommend if you're looking for Assisted Living or Memory Care options for your loved one.

The staff is not attentive to the residence and the rooms are not very clean. They show you a very clean and nice room, to begin with, but you need to see a room in use to get the real picture. There are a urine smell and diapers on the floor. I saw several people that needed to be changed and their pants soaked. At lunch, they really could not monitor who was eating and who was not. There are times people would take others' food due to them not eating but the staff would not know who ate and who didnt. They have motion detectors in the rooms but unfortunately, they are not monitored.

In August we placed my mother in Belleview Heights and we had the worst experience ever. We had a hard time communicating with anyone their, we noticed bruises and asked questions that never recieved answers that satisfied our concerns. We did report our concerns to the state and they investigated and as a result of that investigation pulled our mother from the community in October. I would strongly recommend doing your home work and checking out what complaints have been filed and ask that question before putting a loved one in this facility. I am writing this review so that you think before placing your loved one here. I have no finical motive other than to state my experience with this facility., meaning we have not brought legal action against this facility.

Night and day difference for my mom at Belleview Heights. They are much more intuitive in exploring the specific needs of my mom. They have been very communicative and gone above and beyond to meet her needs. Not only do they care about her, but they always check in to see how I am doing. This is the kind of care I could not provide myself, nor could she be safe in another environment.