Bayport of Fort Walton Beach

If I could, care and activities would be 0 as we had NO activities in memory care except for a handful of times, and my resident had medical errors, months of 8 to 16 hour periods of being left alone without any checks in her room, and physical injuries because of staff or other residents. They have gone through at least 6 executive directors and 6 directors of resident services in 3 years of operation, and a continuous revolving door of minimally trained staff.

I would rate everything a 5 except for the food. I was frequently there with my mom for breakfast and lunch and my brother for dinner. The food left a lot to be desired. I would rate it a 2 - and that might be generous. We ended up bringing in outside food for her several times a week. The care takers are very professional, helpful, and pleasant. My mom was in the memory care unit so we had to be buzzed in. I don't think she knew that she was locked in. The apartments are nice and we tried to make it feel like home to her by bringing things from her house in Mississippi. I would recommend Bay Port to anyone who is looking for a safe place for their family member. My mom was very unhappy to be there, but her dementia had reached the point where she couldn't be left alone. Since I live in Niceville and my brother lives in Ft Walton Beach, it was much more convenient than leaving her in a facility in Mississippi. We probably should have done it sooner, but it was a very difficult decision to make.

What has really stood out to us and what we really like most about the Bayport of Fort Walton Beach community is he overall friendliness of the staff. We would recommend this community to other families who may need a place for their loved ones.

My mom is currently a resident at Bayport of Fort Walton Beach and the experience has been great. Everyone is really friendly at this facility. The housekeeping is good. I would recommend Bayport of Fort Walton Beach to others.

The staff genuinely seem to care about the residents and the families. The only issue we've had is with medications being filled. It is much easier on the facility to use Guardian - the pharmacy they contract with for meds. However, Guardian is expensive compared to other pharmacies and if the facility needs / can't easily locate a med (even if it is there but is in the "extra" bin) they simply order more from Guardian. If that new order is not within the parameters for the insurance, the full price gets charged. It is much cheaper for the family to manage the scripts and take them to Bayport. Also, if scripts are mailed to the resident and that resident has memory issues, the med may sit in the mailbox for weeks without the med tech knowing it has arrived. Worse, the resident may toss the script. Thus, I've found that is more time consuming but in the end it is much better to manage the scripts myself, pick them up from the retail pharmacy, and deliver to Bayport myself.

I would totally recommend bayport to others. 99% of the staff are amazing - super patient and caring. Right now they are in the midst of some major staffing changes (the director and the head of nursing services) and you wouldn't know it. My mom is getting the same level of care. I can't imagine life without these care givers.

[name removed] is a super person! She helped me through not only the initial process of bringing my mother to as assisted living facility, navigating many obstacles, but has also helped us past the challenging hurdles of my mother's major change in life. Thank you. P.S. All the staff is also kind and patient.

The facility is clean and beautifully decorated. The one room unit has the feel of an efficiency apartment in the way it is designed, instead of a single bedroom with bath. The food is nicely prepared and presented. Maintenance does a super job of addressing any issue and keeping things in working order. Staff seems over busy at times, but that may be true everywhere. Residents are treated respectfully. Move in process was smooth, but I had plenty of family to help. This facility is very close to my home which is a huge plus and in my opinion should be a big factor when choosing a place for your loved ones. It is so convenient to frequently pop in and check on mom. For our needs, Bayport is working out beautifully for my family.

Bay Port is a unique upscale assisted living facility that has been wonderful having my mom living there. The Director, [name removed] and staff has welcomed my mom and made my family feel at ease because the facility is clean, organized and operates with their resident’s dignity and well being 1st class. Their nursing staff especially [name removed] is the sweetest and takes such great care of my mom, she’s delightful, Thank you Bay Port.

We picked this community because it is clean, and the staff is very friendly. They offer many daily activities.

My mother is a resident at Bayport of Fort Walton Beach. The staff is very approachable, friendly, and professional. The housekeepers are wonderful! They have such a good attitude. I have found the staff at Bay Port to be willing to discuss my mother any time I am there. When Covid was diagnosed in some of the residents, they quickly got the word out to us along with the procedures they were implementing. The move in was a breeze. We were able to move in all the furniture and belongings while my mother was still in a rehab facility. So when she arrived, they rolled out the red carpet (literally) and made her feel welcome. It took my mother several weeks to settle in. And I think she still may not fully understand that she is there for the rest of her life. But the staff goes out of their way to support her. They even recommended a behavioral health nurse to help mom settle in.

My father is very well taken care of by all the staff members. He mentioned being happy there and not needing anything. The sales director is extremely professional, knowledgeable, and friendly. She is an asset to this institution. Keep her happy.

I visit weekly and I am always greeted with smiles and kind words about my mother. When I voice concerns, they respond. The staff treats my mother like family.

We first moved our mom into memory care at Bayport. She proved to be too empathic for that level of hectic. Now that she is in assisted living it is wonderful. Good, kind hearted care in every area. She (and we) couldn't be happier!

[name removed] was wonderful to work with to get my mother into the facility. The staff welcomed her when she arrived with a RED CARPET. Great touch and made her feel welcome.

Bayport is a nice community but definitely VERY expensive and puts a burden on the family member if they have to pay. When it comes to the activities they could have more.

I have found the staff very friendly and helpful. However, the changes in staffing and turnover is disturbing. I enjoy the cleanliness and new décor nice. Needed is more outside seating, perhaps a gazebo. Still need a library and auto front door!

Bayport is a wonderful & caring, friendly staff, clean apartments & lots of fun activities. Bayport makes you feel like a big safe family. My new home!

It's a nice place. It's new. I think some of the staff need a little more experience with certain aspects. My loved one enjoys the food. They allow pets and offer transportation for a cost.