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Tuesday my friend and I went to visit my mother in law at Atria. When we arrived my mother in law was not there. Atria had taken everyone from Memory Care out on a bus ride! How wonderful! They were so excited when they returned and I was excited that they were taken out to get some fresh air. Than you Atria!... Read more
Situated along the I-95 corridor on the scenic outskirts of Waterford, Connecticut, Atria Crossroads Place offers a semi-rural location with easy access to big-city resources. The stately, multi-story community building radiates hospitality with its warm yellow exterior, plentiful windows, and classic design features. Atria Crossroads Place's bright interiors and well-maintained outdoor spaces give seniors plenty of opportunities to find a place to relax and unwind.
With a history of focusing on quality in the industry, Atria Senior Living features upscale amenities and luxury services, including chef-prepared meals; housekeeping and linen services; and chauffeured transportation. The staff of Atria Crossroads Place crafts engaging activities and events to bring people together in the neighborhood-like atmosphere of this community.
To help reduce waste, save on postage, and avoid the risk of delays and late fees, Atria residents can make secure online payments automatically each month. The Community Business Director at the community of your choice can help you sign up upon move-in.
Seniors can stay active in this independent living, assisted living, and memory care services community by exercising with friends in the on-site fitness center, discovering a fun novel in the intimate library, or by walking their dogs on the community grounds. Choose...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
8.7
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74 reviews8.7
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A Place for Mom has scored Atria Crossroads Place with 8.7 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, Atria Crossroads Place has 74 reviews with an average "overall experience" of 4.4 out of 5.
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I would not recommend this community to anybody, they need to work on improving the price to get in here.
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Response from Atria Crossroads Place
August 22, 2022Hello, Thank you for sharing your feedback. It's important to us. We set a high standard for delivering the quality service Atria is known for, as well as take pride in serving our residents.
It is friendly and the staff is really welcoming. It's a very light hearted place; they work very hard to know everybody and they have eyes on everybody which is very helpful as a family member. They know more about my dad than I do sometimes, as they see a different side of him - which is nice.
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Each time we met with the Community Sales Director and other staff we were very impressed, The patience, knowledge and warmth made this new process more than manageable. Ultimately it was the human connection that led to choosing Atria Crossroads Place.
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Response from Atria Crossroads Place
August 9, 2022Hi Beth, It has been our pleasure to serve your family. Our residents mean the world to us. Thank you for choosing Atria!
This has been a wonderful experience for my mother and myself. Staff is great food excellent
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Response from Atria Crossroads Place
August 9, 2022Hi Gary, Your compliments mean the world to our team. Thank you for sharing, and please let us know if we can improve your experience.
So far they have been absolutely wonderful. It took a while, but my loved one has finally adjusted. Everyone there is super nice. It was a really good choice for him. I feel he's safe, and I'm really comfortable with him being there, which was really important to me.
Response from Atria Crossroads Place
August 9, 2022Hello, Our staff takes pride in going above and beyond, so thank you for sharing your experience!
If your loved one is not needing to be in memory care, it's an excellent place to be. It is very spacious, very open and lots of activities going on. It's a good place for you. My loved one is in the proper environment for her dementia, in the memory care area.
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Response from Atria Crossroads Place
August 9, 2022Hi Dan, Your feedback is so important to us, so thank you for sharing your experience. Thank you for choosing Atria!
*Terrible food in Memory Care residency. NOT the same menu which we experienced while touring the facitly before moving our mother here. *Memory Care Doctor did not recommend hospice in a timely manner according to Hospice administrator, resulting in suffering for my mother *Doctor did not monitor my mother's condition, nor did he examine her.. In the sitting room of the facility he said she "looked good" and called that an examination *After an evening visit to the emergency room, an upon returning to Atria Crossroads, nobody answered the door or answered the phone. The ambulance driver was forced to return my mother to the hospital that night since they could not contact Atria to let her inside. *The individualized "Senior type" music that was promised to be piped into the residents' rooms in Memory Care never materialized *Broken recliner in sitting room of Memory Care
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Response from Atria Crossroads Place
August 9, 2022Hello, Thank you for sharing your concerns. It's important to us. I have shared this with our Regional Vice President and Executive Director. If you'd like to personally speak further, please don't hesitate to contact us at customerservice@atriaseniorliving.com.
Atria Crossroads is a very friendly community with a clean environment. The staff are friendly. There are some things they weren't able to provide as far as care goes, but they do a good job overall.
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It a larger community and it is nicer than some of the smaller communities, due to having more residents around. I would recommend the community to others. My loved one enjoys the variety of activities such as outings and exercise classes.
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Our first impression was with the community itself, it is so clean, very bright, open, sunny and airy. Most of the staff members have been great, but we have had a few issues that take much longer than needed to get resolved and some of that has to do with their responsiveness.
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I'm only 52 and I wanted to retire and move in :)
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Although we did not select Atria Crossroads for geographic reasons, we were very impressed by the staff and the care team that met with us on the day of our visit for an evaluation. We also had a great preliminary Zoom tour that prepared us for our in-person visit and answered many questions. We were especially pleased about vaccination rates at the facility. Rooms are spacious and well-lit. Many activities. There was live music and even some spirited dancing during our visit!
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My husband and I moved into an apartment at Atria Crossroads Place from FL. He needed more help than I could provide, but we wanted to stay together, and we couldn’t stay safely in our home. My mother was at an Atria facility in NY and I remembered that there was one near where my husband grew up. So we moved north. I’m so very glad that we did. We have been very well cared for collectively and individually. My husband has since moved into memory care (Life Guidance as it’s called here). The care and concern shown him has been outstanding. I see it every time I visit him. And the compassion shown me during this difficult transition has been very heartwarming. Since I’m not in need of assistance, I’m moving on to another outside apartment; but should I find myself needing extra help, I wouldn’t hesitate to return. It’s been a good experience.
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We weren't allowed to go inside to tour here, so I drove around the area on my own and then had a virtual tour. I couldn’t tell much based on the virtual tour. They made it very attractive from a financial aspect though. They had some promotions going on, with move-in specials and waiving of some of the fees. In the end, we went with a different place that was a more convenient location to my work.
We chose Atria Crossroads Place because we were immediately taken by the representative we met with. Since we have not been able to go inside the facility, they have been pretty good with communication. It will be easier to get a sense what life is like once things open back up. I would absolutely recommend them to other looking.
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This review is only during covid, we have not been able to experience the facility during non-covid times. I do believe she is safe here and I do not have to worry about her, but I am still doing a lot of the stuff that I would be if she was at home just due to covid. The medical staff are very friendly and empathetic and have been really good with communication. They staff are juggling extra calls, family requests, etc and I think they are doing the best they can and I do appreciate it. I would highly recommend it for the social aspect of it all, even though it is limited right now. We are excited for things to open back up so we can experience what the facility has to offer.
The staff were always very friendly and helpful to answer my questions about my loved one. It was clean, neat, and well cared for the residents. There were times I felt they were understaffed.
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I have just recently moved my father to atria crossroads . I have been really pleased with the transition my father has made to this facility.. the staff is always pleasant and accommodating. I would recommend this facility to anyone.
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It is very nice and welcoming. There are different options for rooms. They know all the residents names, even the front desk knows them. They will ask who is visiting the residents and gets to know everyone.
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Community is usually clean. Previous to the Covid-19 pandemic, the activities were pretty good. We do think the quality and variety of the food are pretty good as well. I do think the price is reasonable given the level of care they are offering at Atria Crossroads Place.
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See what the neighborhood has to offer and what’s nearby:
Atria Crossroads Place offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored Atria Crossroads Place 8.7 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (860) 444-6700 to reach a resident at Atria Crossroads Place.
To reach a resident at Atria Crossroads Place call: (860) 444-6700
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.