American House Southgate Senior Living

Delve deeply into what constitutes " cleaning" the apartments. It is very cursory and we found out they won't pick up anything. They don't clean the bathrooms. My brother and I take care of that weekly.

They could invest in your employees more so the turnover rate is lower and then they would seem less disgruntled. Improve food quality by adding fresher and more diverse options with the clientele in mind. Overly salty yet somehow bland dinners bad for elderly peoples health ND disposition. Train your food staff on how to actually cook. You get a finite number if meals in your life, it's a shame to have eat gross food. It is not worth the cost. I would never recommend American house to any of my family members.

Very accommodating and eager to help/assist. Great overall experience to date. We picked this community because of the proximity to family, and cost.

Everyone is very friendly. Nice small community.

The main reason for choosing American House Southgate was because it is close to my sister so that way she could go pick him up and visit often. They have been extremely helpful, especially with the whole initial move in process. They are very accommodating. He is always complimenting the food he is served and has never complained. I would highly recommend this facility to others.

I would recommend the community to others for their loved ones. The staff were good to my loved one and they took great care of my loved one during my loved one's time here. All the staff we encountered were good to work with. The staff communication with the family was good and they kept us updated.

My mom says she would rate the food at a 3. I haven't eaten it, but will say it always looks good. I can't rate the activities as she refuses to participate.

I don't know if I'd go out of my way to tell a friend, but would answer if asked. The food is terrible. But the staff are kind and helpful. They need a wide variety of activities.

They could work to improve on the food, the security of the building as well as the lighting - after 6pm you have to use a key to get in but any other hours of the day you just push the handicapped button and you can get right in. However other than those improvements our loved one is extremely happy there and we would absolutely recommend this community to other families.

I have been here for 3 months. so impressed by the staff. everyone is friendly and so caring. if you have a problem it's covered in 24 hours. each resident seems to be watched out.

I think they're good. I just feel like the people that are in charge of the medical care - which is a completely separate entity - have some overly strict rules about meds and stuff like that. I tried to get some more natural medicine to help my loved one, and they said it wasn't allowed because it didn't come from a pharmacy. The staff at American House itself are great. I feel like I can be honest with them, and they have done all they can to help me with our unique situation. They've been very good to me and very patient. My loved one has ended up being quite a difficult resident, and they've really worked with me to give me time to figure out our next move.

The staff is great, friendly. My house is always clean.

Medical staff are very compassionate. [name removed] is excellent.

I like this place very much. Nice people.

My siblings and I are very sad to see our father move from this facility. They really do treat you like family and the staff is very accomodating and super nice. With Covid-19 and his health conditions, we had to move our father to have basically 24-hour care. This was our first experience and we were very impressed. Thank you!

Our father was at the American House for less than a year. Give him so much independence in the Assisted Living part after my mother passed away and adjusted great because the staff was exceptional from marketing, [name removed], maintenance, [name removed]. The medical team and the kitchen - everyone was so wonderful and like family and they treated you like family. There's so many to thank. Then COVID-19 happened and my dad needed more care. High recommended.