American House Macedonia

The move in process needs some work. We are still waiting for her TV to be fixed so she can watch more than a couple channels. Also, maybe an ambassador to help show the ropes and check in would be great. Staff is always friendly and helpful and answers all questions. Food is nutritional and balanced. I think, as far as communication, maybe a check in to let us know how they see her doing would be good. And as far as recommending the place as a whole, I feel mostly comfortable saying based on staff interactions I would say yes I would recommend American House.

Everyone was so incredibly friendly and the entire staff did everything they could to help me get my mom in and comfortable. They are like an extended family. Cost, services available and quality of life for my mom all played a part in my decision to go with American House. They showed a lot of interest in getting to know my mom and her needs and that level of care has continued since placing her with them.

The staff is very friendly. The nurses are awesome and keep in close contact with me if there are any issues. Housekeeping is average. The move in process went very smoothly. My Dad seems to enjoy his meals and he can be picky. Only suggestion is that staff can be short once in awhile, but it is everywhere. I would definitely recommend this facility to others.

I don't mean to be repetitive but it was an amazing experience and I was actually going to write a letter about it and I still might. Yes I already have recommended this community to others. And everybody who came to see me and my mom there before she passed said I did a wonderful job because the facility is beautiful and she was only there for four days.

From first visit. [name removed]has been amazing Tour of the apartments answering questions And no question unanswered [name removed] was also great. It’s the feel of love and wanting to assure that our family will be loved and cared for.

The staff is friendly and welcoming. The community feel is strong. A little hard to tell staff from resident they seem to merge into one family. Food was excellent and you had choices. Even a picky eater would be happy. Was definitely in running for my choice. The location was a little further from family than I had wanted.

My mom has been at American House for over 2 years. The building is clean and beautiful. My mom's space is bright and cozy. She loves her apartment. Mom has a great relationship with the residents and staff. She enjoys the entertainment they bring in and the outings they go on weekly. It was not an easy decision to find a new place for mom to call home, but we have been happy with American House. Despite the changes over the years, mom is happy with her home there. I highly recommend taking a tour of American House if you are making the difficult decision of where to move your loved one who needs care beyond what you can provide.

[name removed] and [name removed] were very professional and kind. The community was the first one we looked at in person. It was a little concerning on the large amount of turn over on the care staff. The community seemed like a good place. I appreciate the time and thoroughness of the tour and discussion.

This place is a joke. I don’t know what is going on, but this place is going downhill fast! It’s filthy! There is no staff! No one returns calls! I feel like they must be selling the building because they aren’t trying to hire for any of the open roles and have a bunch of agency in the building. There is only like 1 or 2 managers, you can’t run a place like this!

My grandmother moved into American House over a year ago. WE chose this place because it was warm, friendly, staffed and clean. It is now the exact opposite. All of the staff left and the management team that we loved is no longer there. They were replaced with VERY cold people who should not be caring for our seniors. The care staff that was wonderful were all replaced with outside help or poor employees. My grandmother even had the housekeepers working as her aide one evening! How is this allowed? Are they even trained to provide care? If you have an issue and want to speak with the Executive Director, good luck! She won't return a phone call and leaves the building by 3pm! I tried to catch her today and she was gone by 2pm! How can you run a building and never be there? We feel awful that my grandma is here and now will have to move so that we know she is being cared for and we get some form of communication, because now we have neither of these things.

What is wrong with American House Corporate that they think it is okay to kick out elderly residents on a fixed income after they promised if they private paid for 2 years they would be allowed an income based program of at least $XXXX [amount removed] a month. My mom spent down her entire life savings with American House, and then some person who has never set foot in the building makes a decision to evict her. If we had known this, we could have done a private pay Medicaid spend down at another community, now we don’t have that option and they are leaving my mom destitute. Shame on you all for allowing it to happen. The building level management all left because of the disgusting things corporate forced them to do, I know the truth even though lies are being spread they were all fired! Truth is they thought it was as disgusting as I do.

I don’t know what is happening here, but this place is terrible now. My grandma used to be so happy and well taken care of, but now she is really struggling with getting the care she needs. They have the worst staffing anywhere this past month, I understand it’s tough everywhere, but the new ED came in and fired everyone. She is unkind and clearly has no idea what she is doing. The whole new team is just bitter. They also made all kinds of promises years ago with an income based program called “peace of mind” and then pulled the rug out from everyone and got rid of it. People were promised after 2 years this program was something they would have access to, and corporate lied!! Disgusting!

American House used to be such a great place, and now I don’t even recognize anyone. They don’t have any of their own staff, everyone is from an agency and they just don’t care. The new ED is the worst human I have met in my life, the rest of her team is not much better. Everyone is new, food sucks, residents are dirty and not taken care of. I felt so comfortable when I moved my dad there 8 months ago, everyone was so nice and accommodating, not anymore. They need to fire the wicked witch ED and beg the old Managment staff to come back, that’s the only way that place will turn around.

The new management team is absolutely horrid. No one will return phone calls, and the new executive director is downright NASTY. I am not sure what happened, but everyone used to be so accommodating and friendly, now I have a new issue everyday. The latest most ridiculous thing is my mom and her friends were told they are no longer allowed to sit downstairs in front of the common area fireplace. This is their FAVORITE spot to sit and socialize with their friends. The grey short haired employee, who is easily old enough to live there, is the one telling the residents they cannot sit there. This is their home, they pay THOUSANDS of dollars a month to live there. Who is she to say they cannot be there? Makes me so sad.

If I could give American House zero stars I would. There is a new Managment “team” in place right now and things are going down hill FAST! I plan on moving my mother out as soon as humanly possible because I worry about her well being. There is no staff, the new management, especially the new Director ([name removed]I believe) and some woman named [name removed], are so cold and distance with any concerns. I used to feel so comfortable with the staff because everyone was always so warm and kind, now it’s the complete opposite. Half the time you can’t even find an aid or a nurse to express concerns to. There was a great group of ladies who worked taking care of my mom, and now it’s all new faces of people who can’t be bothered. Do yourself a favor and DO NOT PLACE ANYONE YOU CARE ABOUT HERE!

I have a relative there and over the past few years the service has become terrible. They cannot keep ant help-kitchen and clinical. They serve hotdogs, pizza and grilled cheese sandwiches to clients-so much for chef prepared meals. When visiting I came down the hall to find 2 medical assistants in the lounge with there feet up on a table and texting on their phones. When my family member was sick and taken to the ER I was not notified and I had to bring food and drink to them when they returned back to the facility. When they fell and used emergency call button, they waited 30 minutes on the floor for someone to come and assist. I would recommend that anyone considering this place talk with the residents when the employees are not around to get a true idea of what goes on.

We did not have a good experience. Our mother was admitted to the memory care unit, and we found that the staff were not trained and were actually ill-equipped - they did not know how to manage a true Alzheimer's patient. Our mother was provided no direction. She lost weight. She developed infections. She developed behaviors - because there was no oversight by the staff. They just did not know how to handle a true Alzheimer's patient. And there's a big difference between Alzheimer's and dementia. With the leadership, initially they voiced concern to what I had to say. But they lacked follow through on the concerns and on what hey said they would do. Near the end, they were totally dismissive of our concerns.