American House Hamilton Place

My Dad stayed here while he was doing intense PT/OT after having a stroke and after leaving inpatient at Siskin. All the folks at this facility are lovely, accomodating, and calm. My father particularly enjoyed working with onsite OT/PT staff. Special shout out to [name removed] and [name removed] for making the transition from Siskin as smooth as possible. We appreciate you!

Needed an affordable and close by place to allow mom to live with assistance. American House was a great choice for us and her. She enjoys the staff and residents and doesn’t have to live in isolation anymore.

They are very understaffed especially at night. They will deny they aren't but I had to go there many times after 10:00 to help my mon because nobody would respond to her. The staff want residents that do not need much help and they are not very supportive to the ones that need extra help. Brandy does a great sales job but the reality is, unless your loved one is completely independent, I would not recommend American House

Some of the workers seem to go above and beyond and some of the workers seem to do only what they have to do. The food is lacking. Sometimes the vegetables are mush, sometimes the vegetables are hard like carrots, sometimes you get a sandwich that it looks like came out of machine where they bought it. The Memory Care Group never seen to get anything to drink except tea and water where the Assisted Living can get water tea milk and coffee. The director of games seems to be off doing something else instead of doing what she was hired to do and she could spend time with the Memory Care Group because they have no one and have not had anyone for months but she doesn't choose to. When the laundry is done, sometimes you don't get your stuff back and sometimes you get other people's stuff and your stuff is never returned.

I would recommend American house

Most definitely the biggest problem was not enough nurses. At night I didn't feel there was enough care because of them having too many patients. The food was not the best and it needed much improvement.

We have been impressed by the care of the staff. They really just "love my mother" and let her know! The place is small enough that one does not feel as if one is in an institution. Any time there is a concern, we can call or stop by and talk to admin., who are very quick to address the issue. All of the staff do all of the work. I've seen the Executive Director, and the head of Nursing, serving meals and cleaning up!

Staff are very informative and follow up as needed, especially for some things that non-residents may not be aware of.

The facility is older than others that we visited, and there are fewer units. The staff are always friendly and willing to help or answer questions. The food is good, but there aren't many choices (meals are set in advance and there are often only 2 choices of meal for dinner and one for lunch or breakfast.) Care (medication management, etc.) are a little scattered, at least in the beginning, but that is to be expected. Hopefully they will get more consistent.

What our family likes the most about the American House Hamilton Place is how super friendly everyone is there. The community is nice and the staff have a desire to make our loved one feel at home.

The way everyone treated us. They came across as caring and dedicated to their residents. They even make the families feel special. Now that we've been with them for a few weeks we also have a partnership in caring for my mom. It's not been perfect but we've worked thru any issues we've had on both sides.

My loved one needed more care than they could give, she could not walk or go to the bathroom by herself, so if an individual person looking into this facility can walk, feed themselves and can go to the bathroom themselves, then yes I would recommend American House Hamilton Place.

So far we are happy with the facility. Overall it's a good place. It's clean, the workers are nice, and I feel like my parents are watched over and taken care of.

So far everything at American House has been good, including the care they provide to our family member.

The building is getting a total makeover and looks fabulous! The staff are all very caring and go the extra mile. Food is great and the location on Gunbarrel is very convenient, especially its proximity to doctors offices and a good hospital.

The upper management staff were very friendly. The caregivers could use a little improvement. The ratio of nurses to residents is a little high. This is a lovely community is the sense of the way it looks. They had lots of activates to offer the residents.

Overall it has been good. Occasionally communication and visitation were a struggle. But the activities staff offers a full slate of activities, although I don't think that they actively engaged my loved one as much as they could have to get her involved in those things. The staff have been good overall, and it's a clean facility.