Aegis Gardens Newcastle

It's a beautiful facility. Some of the workers are not too friendly. The dining room food is good for the residents. They have activites such as exercise, golfing and a Japenese singing class. It's very expensive, and the services could be better.

Their assisted living is totally different than their memory care unit. We were originally sold on and moved my mother into assisted living, and it was a nice facility with lots of activities and a restaurant-style eating area that was fantastic. Mom was excited to be there. But shortly after moving in, she needed to be moved to the memory care unit, which is like night an day when compared to assisted living. The memory care unit is more like a dorm with a little hallway, and not nearly as elaborate as the assisted living. They're served different food. I have not been able to try the memory care food, but she's not fond of it and is having a hard time with that. And unlike when she was in assisted living, she now begs me to get her out of there now that she's in memory care. It's a shame that they can't model memory care closer to the assisted living side. I've had some communication issues with the administrative/billing departments, but other than that , the staff are great people. I have been getting a lot of calls about issues though - she broke her hip, there was an instance where another resident wandered into her room and there was an altercation, and some of her belongings have gone missing. I understand it's more difficult to keep up with people with dementia, but I've been kind of disappointed with the issues that keep arising. That being said, I appreciate that they call me and let me know what's going on with my mother. They are generally very responsive to emails, and I'm having to take it on faith value that they're following up and doing the things they're supposed to. I've also had issues with the finance department, specifically bills not being correct. I've had to talk to them over and over about discounts and credits that have not been applied. They say they can't change current invoices, so I have to wait for the next month's invoice for corrections. Outside of those issues, they're friendly and very personable. And they're always very welcoming when I come in.

We chose Aegis Gardens Newcastle because of the amenities provided, the friendly staff, and the overall facility. The location is also easy to get to. The room sizes here are good size, it is exactly what my dad needed. They have been great with communication and I would recommend them to others looking.