2nd Family - Eldersburg

I wanted to let you know that our caregiver, Ashley, has done a phenomenal job. Not only does she provide outstanding care, but she arrived in the midst of a snow storm. She couldn't get her car up our steep driveway, so she parked at the bottom and walked up it on foot. Thankful for the care provided.

2nd Family - I want to pass along Holiday Greetings to you and your families and let you know how much Marian has meant to us this year. As you know, my Dad passed away in June and it was quite a loss for all of us. Marian, of course, shared in that along with us. We have come to depend on Marian very much and she does a wonderful job of taking care of EVERYTHING! We are very fortunate that Mom and Dad prepared for these years of their lives, enabling them to stay in their home. 2nd Family and, in particular, Marian make that possible as well.

I just want to thank you for the responsiveness of 2nd Family. Kelli has been a wonderful contact, she is responsive, understanding and attentive to details. I really have appreciated the contact and the dialogue. You clearly have caring employees. Thanks as we continue to find the best support for my husband.

Love my nurse Kathy. Caregivers are good too now.

The aides are excellent ..hard to say great as it is so sad to watch my husband's situation. Second family worked hard to find the best aides for him and did a ver good job. Appropriate, timely, consistent, responsible, good observers and initiators. Hard work good workers.

Wonderful.

Very attentive. Took time to answer all questions.

Great caregivers on staff who care about their clients. Very responsive to schedule changes Caregivers arrive on time and do not complain about light housekeeping requests.

So nice to have peace of mind and confidence in my mother in law's care when we can't be there for her. Top notch service from a great company that has good people that actually care and are well trained. Thank you 2nd Family!

We can't thank 2nd Family enough for the excellent care they took of our mother after her surgery. They arrived each morning with a warm and welcoming smile. The girls helped her shower, get dressed, prepared her breakfast and helped with tidying up her personal things. Most importantly, they made her look and feel beautiful to face the day. We could all rest assured that mom was in the best of hands and was truly being cared for by her "2nd Family".

How important is it? As a working parent and grandparent yourself, when you are employed seventy miles from your Mother who is experiencing a devastating and temporary debilitating leg injury, to know there is someone to go and tend to “all” of her needs. To give you the peace of mind that you can achieve all of your daily activities and handle work pressures, assured that your “Mom” is in magnificent hands. It is more than just important, it is critical, and our family was very blessed to have the ladies from 2nd Family there to take care of Mom each morning to help her start the day, when she needed the most support. The 2nd Family staff treated my Mother as their family and in the meantime Mom added a few more daughters to her family. Thank you 2nd Family!!!

Our family had an excellent experience with 2nd Family! After surgery, my 86 year old mother was in need of assistance with morning routines. She lives in an independent environment, and didn't want to come and stay with her children. We contacted 2nd Family to help us and they sent the sweetest ladies to help our mother with her morning; including shower, medication, breakfast, and assistance with learning to adjust to 3 weeks of wearing a cast! These ladies not only took fabulous care of our mother, but they kept her spirits up! They managed everything so when we stopped in to visit our mother we were able to enjoy a very nice visit! We knew when we left after our visit that 2nd Family would be there in the morning to greet her with a smile and help her get ready for her day!

We can't say enough good things about 2nd Family! They were prompt to provide us service when we needed help. Both of the 2nd Family caregivers who attended my mom gave excellent care and were very professional. Mom felt safe and pampered. Every need was met. Every request we gave was fulfilled. When you are an elderly woman who cannot walk, it means the world when the caregiver not only takes care of you ... but takes care of your home, too. Besides helping mom to shower and get dressed, the caregivers made the bed, prepared breakfast, cleaned up the mess, helped mom do a variety of things that were important to her, and served as "spotters" as she practiced using a walker. Thank you, 2nd Family, for truly being a second family to us! When our family could not be there, 2nd Family was there and took care of mom with the same loving care we would give her. It's my privilege to recommend 2nd Family! Your loved one will be pampered and treated with professional excellence ... and you will have peace of mind. Well done, 2nd Family!

2nd Family is a great company who hires great caregivers. When there were any problems, all I had to do was call and it was dealt with quickly. They try to match the right caregiver to the right family and if for any reason it didn't work out, they were only too happy to try someone new. Even when a last minute no-show happened, they worked hard to quickly resolve the problem. I loved that the scheduling and supporting work reports were available online through the family portal. It made it so easy to keep track of who was scheduled and easy for me to provide the backup reports required by our insurance company.

The current aide we have, Lindsey is excellent. She truly cares about Debbie and spends much time with her reading and having my wife read to her, plus encouraging her to use coloring mediums. She never complains about the light housekeeping duties I ask her help with. Jamie was also a very good aide. My experience with other aides has been very poor. They have no interest in my wife and would rather sit and watch TV with her the whole time they are here.

The homehealth aides who come to our home to care for my dad are very lovely and giving people. They offer many helpful suggestions and are always so patient with my father. This agency makes sure the caregivers are a good match for my father's needs and when an aide is not working out well they provide a new person who is a better match. We are very pleased.

2nd Family is not a live-in-community - it is a home caregiver agency. Most of its staff are bright and dedicated. They provide care for my wife who has F.T. Dementia.

2nd Family is the best agency we have ever worked with for in-home care. We originally started with another agency and the lack of professionalism was staggering, from not returning phone calls to simply not showing up. 2nd Family has been professional from start to finish and we have been using them 9 hours a day for a year and a half. Their name says it all. They have become part of our family.

Our family has been using the services of 2nd Family for 2 months. We are very pleased with the care that they give my parents. We are also grateful for their help in navigating with the insurance company to get our claim processed and approved. This is a very difficult time trying to help a parent stay in their home as their general health and mobility decline. The 2nd Family care givers and support staff have been a great deal if help to us.