2nd Family - Eldersburg

Overall my experience with 2nd family has been good. My nurse has been very nice.

We've been using 2nd Family for a year and a half for my mother and we have been very pleased. We've recommended them to other people.

I can't speak highly enough of my nurse and the service that 2nd Family provides.

2nd Family has made it possible for mom to stay at home where she wants to be.

2nd Family is very caring and patient with my husband.

2nd family has been of great assistance at this time when my wife is recovering from a fractured ankle (and using a walker) and I am recovering from a hasty case of shingles.

No complaints. A pleasure to deal with Donna is great. Goes beyond her duties I am sure. Always calls when there is a problem. Brittany is great with my husband. Responds well to his needs.

All the caregivers have been nice.

The caregivers have been taking really good care of my Mom and I appreciate that. The service she has received from 2nd Family has been great.

2nd Family has been great working with our mother and making sure she is well taken care of while we are unable to attend to her daily needs. The care givers that 2nd Family sends to our house are very professional and attendance to our mother has been very accommodating. In addition to her daily needs – skin care, bathing and changing, etc. - they also help her with her exercises so that she can continue to gain strength and stability. When both my parents were at the same residence, 2nd family was very accommodating towards the both of them. They were very professional as the situations with my father worsened. However, as has his dementia got worse, we had to move him to an assisted living facility. As we moved my father out, 2nd Family was very obliging to our need to reduce the hours that we could afford towards them with minimal reduction in care. Our only concern has been that 2nd Family would not provide notice if the care giver was running late. Communication between all parties could have been better – using only SMS text, for example. Recently, communication has gotten better all around.

Of course I would give the company 5 stars! The staff are courteous, self-starters, and knowledgeable. The nurse supervisor is a joy to work with.

Efficient and suppliers good people – good follow up and great nurse ([Removed]).

You are very professional staff is knowledgeable. Staff are more than willing to help with anything required. They all arrived on time. The nurse ([Removed]) has been the best I ever had.

Best company we have ever used. Professional and yet personalized seems to be the key.

Excellent….All of the caregivers knock themselves out trying to help me.

[Removed] is at my mother's house right now and Mom just called to tell me how wonderful [Removed] is. She is gushing with joy and definitely wants to see her again! I'm absolutely thrilled. Thank you so much for making an excellent match right out of the gate.

All along I denied I needed help ,I wanted to care for [Removed] by myself ,but the children did the research ,agreed on using 2nd family and I don't regret it ,,I have 2 great caring aides.

Our family is over the moon happy with CNA'S that are caring for our parents. We have welcomed them into our family with open arms. They are very loving and attentive to our mom, who has Alzheimer's and our dad, who has Parkinson's/ dementia. 2nd Family as a whole is wonderful! Thank you for giving us peace of mind.

Nurse & caregiver very caring & attentive to my wife. Some concerns with billing.

I just wanted to take a minute to Thank you and your staff for the wonderful care my Mother received while recuperating from knee replacement surgery. She enjoyed all of the staff that was scheduled for her and appreciated all that they did for her. We had used another agency many years ago for my father and did not have the best experience so I know that my Mom was a bit apprehensive, but thank you for making her feel at ease with your assessment and the quality of your staff.