114 Senior Apartments near North Highland, NY. Page 2

The community is very friendly and everyone seems very good. I would recommend this community to others

The owners aren't very friendly. I believe they are short staffed. I asked how much it would cost for more assistance for my loved one due to a medical condition. There are times where my loved one will have bed sores due to wet conditions. The community didn't even do a virtual visit for a doctor during COVID with the multiple medical conditions my loved one had. It is a good place, clean, and the community is nice. It is easy for my loved one to get along with her walker. The head nurse is controlling and doesn't delegate because she doesn't think anyone will do the job correctly. There is a lack of communication about things that have happened. They are starting to allow visits in the courtyard, but I didn't find out about this until a friend told me about it. My friend found about it on Facebook. My mother hasn't seen the hairdresser since February. The community still doesn't have their hairdresser back. I've made the decision to bring my mother home. The community did ask if there was anything they could do to help my mother when they found out she was leaving.

Overall this has been a great experience. It was easy moving Mom in and everyone has been very supportive and helpful. Every time I am there I see the cleaning staff working. They are very nice and if there is something that I see in Mom's room they come right up and take care of it. The staff are all very friendly, caring, kind, and fun. They seem to enjoy their work and genuinely care about the ladies that live there. They take very good care of the ladies there. Everyone is clean and they seem happy. They make sure that Mom takes care of herself and they communicate with me right away if there are ever any issues. The kitchen staff is fantastic! Especially since they have to deal with Mom's dietary restrictions. She is allergic to all dairy and has issues when she eats wheat and meat products as well. They are very good at making sure she has a well rounded diet and they get substitutes for her when they are serving a meal she can't have. There is a regular schedule of activities and events for the ladies. Mom hasn't said one way or the other whether or not she enjoys them, but she has mentioned that she goes and the staff says that she will actively participate. This is very worth the money. I feel there is so much value that is offered and my family and I are so much more relaxed knowing that Mom is safe and well cared for.