6 Best Nursing Homes in Massena Center, NY

Excellent staff, facilities and food. Patient, kind and attentive to all residents. A wonderful caring environment! I recommend it to anyone who has an elderly relative w dementia or other issues.

Starting Out 2016 – With a Whole Hearted Thank you to the team at Blackburn Lodge. After my mom fell in late 2011, she was not able to return to her home. I had the daunting task of looking for a home for her at a Retirement Residence. I selected three Retirement Residences, based on my mom’s budget, the environment at the residences, the quality of answers to my questions and the location. My mom looked at all three and chose Blackburn Lodge. It’s coming up on 4 years now and my mom tells me on our daily calls that she is so very happy at Blackburn Lodge. I live over 3000 miles away and I feel confident and comforted that my mom lives in a very caring environment. The team are skilled, thoughtful and caring and I continue to see examples of their going well beyond to support my mom. If I raise something that needs attention, the team is opened to dialogue . I find them responsive and the necessary actions are scheduled as soon as possible. My mom also finds the activities are inclusive and welcoming and she is encouraged to participate. She regularly takes her walker out to the park across the street in the summer months to that she can enjoy the outdoors. When I visit, I often join my mom in the dining room for some tasty well-balanced meals, with the other residents, and I find the atmosphere very friendly. My mom’s friends in the Ottawa area enjoy visiting her at Blackburn Lodge, either in her room or for a meal in the dining room. My mom tells me that she wants to spend the rest of her years at Blackburn Lodge, due to the caring and attentive environment created by the team there. This says a lot. I'm so glad that my mom continues to enjoy her life at Blackburn Lodge. It really provides me with a great deal of comfort to know she is so well taken care of and that she is content. So, many thanks to the team at Blackburn Lodge for your thoughtfulness and continuous caring for my mom.

The staff are wonderful, responsive and are usually very helpful. Management is also very approachable and responsive to any needs or problems that I have concerning my wife’s needs. I would have no hesitation in recommending the Promenade to anyone. I joined the Family Advisory Committee and learned quite a bit more concerning the staff and how the business runs and I am impressed with how it is run.