8 Best Nursing Homes in Twin Peaks, CA

The staff is very friendly, they also make a very special effort to get to know each resident , there needs and family members personally. We have always felt very welcomed, and have seen the personal help and needs to the residents. As far as the food goes, they did have a meeting with the staff and residents to work on this. It is very pricey, but she's very happy there so you can't put a price on that.

The front of the door/reception area staff and staff who work directly with clients/residents are wonderful. Great communication, caring, helpful. The staff who applicants work with initially to sign up are wonderful too - communicate quickly and helpful. However, once we signed up there was zero communication. Follow-ups that were promised were not fulfilled. It was disappointing- felt that once we were in the door that level of communication dropped. Administrative staff had poor communication and follow through. When my mother passed and we were trying to wrap up the contract and get a check on the credit her account had, we'd have to call and email multiple times. Phone calls were not returned, emails were unanswered. Housekeeping was consistent and the facility was well stocked. The facility was visually appealing and looked clean and well kept. Move in process: staff members readily available and attentive to answer questions and sign contract. Post contract signing there isn't a dedicated person or department to go to with questions. When we reached out to the employees who worked with us when we initially sign up, emails and phone calls were unanswered. Meals were good and accommodated varying nutritional/dietary needs. Alternative meals available if residents could not or did not like a menu item. An improvement to suggest would be to communicate with families in a timely manner and have a contact point person post initial registration.

Facility is very nice, clean and inviting. Staffing is ok when they can get a full staff. Having a difficult time getting and keeping staff. A lot of changes happen. Some things of the staff are not very friendly to residents and guests. Too many temporary staff called in and do not know the residents or how things are done.