260 Independent Living near Facilities Forest Falls, CA. Page 11

The housing and grounds are exceptional....beautiful and very well kept. Even more impressive is the welcoming and supportive environment created by both the staff and residents of this facility. As far as food goes - stick to basics rather than trying to serve exotics, ensure that food is served warm. (My intent was to rate food as average...some dishes are very good/exceptional, while others are sub par, which may be unavoidable when trying to cater to so many different tastes)

Seems to be a good place for active seniors. We picked thic community because it was close to Upland, where our loved has been for over 35 years. A Place for Mom services are truly a gift ! [name removed] was amazing and I so appreciated being walked through the process by her to find [name removed] a place that he can call home .

The front of the door/reception area staff and staff who work directly with clients/residents are wonderful. Great communication, caring, helpful. The staff who applicants work with initially to sign up are wonderful too - communicate quickly and helpful. However, once we signed up there was zero communication. Follow-ups that were promised were not fulfilled. It was disappointing- felt that once we were in the door that level of communication dropped. Administrative staff had poor communication and follow through. When my mother passed and we were trying to wrap up the contract and get a check on the credit her account had, we'd have to call and email multiple times. Phone calls were not returned, emails were unanswered. Housekeeping was consistent and the facility was well stocked. The facility was visually appealing and looked clean and well kept. Move in process: staff members readily available and attentive to answer questions and sign contract. Post contract signing there isn't a dedicated person or department to go to with questions. When we reached out to the employees who worked with us when we initially sign up, emails and phone calls were unanswered. Meals were good and accommodated varying nutritional/dietary needs. Alternative meals available if residents could not or did not like a menu item. An improvement to suggest would be to communicate with families in a timely manner and have a contact point person post initial registration.