Windsong Memory Care at Eola Hills

I love most of the staff. They are very sweet and nice. There is one or two I am not very happy with. If there are challenges the staff helps fix or finds a solution most of the time.

We would like there to be improvements made in telephone communication between us and our loved one. However, based on the experience we have had so far, we would recommend this community to other families.

Overall, I think it's a good place. The staff is good. The food doesn't look very inviting. My loved one struggles with eating, so that doesn't help. They wanted me to supply 90 bottles of a protein drink to give her 3 times a day to supplement her intake. I supplied them, but still haven't seen one given to her. I've seen others with them, though. I need to ask them about it. Communication with the family is really good. Housekeeping and laundry is weekly and they do a good job. I've never seen it unclean here. I think I would recommend them to family and friends.

Be sure to visit , your loved ones and speak up about anything.

The reason I gave a lower rating, is because my Uncle fell several times in a shot period and the last one led to his death. I think communication should of happened and he should of got his meals in his room because of fall risk. But they were friendly, clean, and seemed most of the staff cared.

We toured many memory care facilities. My Mom was a resident in another facility in Salem. When Dad needed memory care we settled on Windsong because it was new and one of the nicest we'd seen. He's lived at Windsong for over a year now, and we visit often and have had many opportunities to observe the facility, management and the care. While the facility is well-laid out, the Management is mostly concerned with image and money. But fortunately for residents, the actual caregivers are wonderful - though they rarely last more than a few months. There is a high rate of turn-over as caregivers earn little more than minimum wage (I've asked), and are constantly in search of better jobs. So it is difficult for residents (& their families) to form relationships with caregivers. Plus, with approximately 10 residents to every caregiver, they have little time for more than the most basic care. In summation, Windsong is a very expensive, lovely-looking facility with a pleasant "revolving-door" staff that tries hard - but has no time for personalized care - no matter what management promises!

Wonderful and supportive staff! Both of my in-laws have been at Windsong for 2 1/2 years. They have fun activities and outings that are available to all the residents. We are notified immediately of any issues or events that occur so never left wondering. This is a cruel disease that the staff has to deal with daily and you never know what they may have to trouble shoot on any given day. The support from the staff nurse is amazing. She truly strives to get the best and most appropriate help for your loved one.

Windsong Memory Care was more expensive than any other of the communities that I toured. I drive by it every day and I have seen a help wanted sign out there for a while now so I am almost wondering if they are having trouble hiring. I had a friend who had the loved on there and it was a good experience, So maybe I will look back into it when we are ready.

We toured this community when looking for my husband and it was very nice. The reason why we didn't choose this community is because he needed more care than they could provide. I would recommend them to anyone.

My mom is still adjusting and the staff are trying to help but they are focused with her memory care. She has Celiac that is new to them but they are trying really hard and caring for my mom and working on the meals. It's not perfect but there is room for improvements. I picked them because their focus is on only on memory care and mom can get social peace. She has a log of her visitors in case she forgets who has been visiting her. The residents care for one another and she has a small group she eats with. She likes any musical activities and the staff are good at trying to get the residents to participate.

I can personally attest that Windsong is committed to providing its residents and their family with the highest level of satisfaction. In particular kudos to Nurse Debra who responds quickly and in a comprehensive manner, as compared to what we have experienced at other facilities. I appreciate the entire staff’s efforts to keep the family informed on Mom’s progress by reporting directly to us when they observe physical or attitude changes. On behalf of my family, I want to thank the staff at Windsong for their compassion and commitment to improving the lives of individuals who require memory care.

I am just extremely upset about the whole "big business" side of the industry, where they are just charging exorbitant amounts in order to provide the care and medications that my loved one is in need of.

We needed to move Mom from Dallas Retirement Village because there simply was not a niche between assisted-living and long-term care at DRV, and Mom clearly fell in between those two. Windsong at Eola Hills is wonderful. The facility is bright, clean (and new), beautifully landscaped. The staff --right from the administration through the nurses and the aides-- is always friendly and caring of the memory-challenged residents. The food is very good --appetizingly prepared and yet with a clear concern that it be healthy, too. Dollar value seems very fair --certainly many $1000s per month less than the long-term care facility at DRV. Having a thoughtful caring director --who is working within the "Montessori" guidelines-- is a big plus, because it is a true indication of the appropriate nature of the activities for the residents' degrees of memory/reason loss. Even though Mom is at the higher end of mental functioning (and certainly won't always be so --she's already 95) among Windsong residents, but given the setting, she is happy with her new Windsong friends.