Windermere Estates Senior Living

My loved one was previously a resident at Windermere Estates Senior Living and the overall experience was great. Our biggest issue was with medication dispense and finding out what we needed to get a prescription refill on when our loved one was out of it. Overall, I would recommend Windermere Estates Senior Living to others.

I've had a wonderful experience at this facility. I think just ensuring that they are staying on top of the needs and following up is essential and important.

When we were first looking into places, everything stuck out about Windermere Estates over others, they were far better than our second choice! Did not have an old folks home feel to them. Most of the staff is very caring and friendly. I was extremely pleased. He was also sat up with a roommate that was very compatible, great job!

It is the closest to home, that you will get for your loved one. The food is excellent, and the interaction is great.

I feel like we were sold an experience that they did not fulfill. Their sales person, who has since quit, said they would keep our loved one active and not leave her in a room by herself. That's not what they've done. They don't' invite her to activities. The activities director has quit. The business manager has quit. A lot of the top tier executives have all quite. That's one of the biggest problems I've had. I spoke with corporate and expressed some of my concerns. He seemed receptive, so we'll see if anything changes with new staff.

They seemed nice enough and eager to assist. My husband died before he had been there a week. Not only have they ignored my requests for a refund they had the audacity to send me a bill for the next month.

Don't take your loved one here. When I met with the staff they told me that they would handle things one way but they was not very professional and did not have good communication when I needed help with taking care of my loved ones needs, they then sent me a bill after my loved one passed away and I'm still waiting for them to respond and to give me a refund.

We have selected this facility and have a move in date of August 1 that we are aiming for.

It is different for everybody, this wasn't for our loved one. This was too independent for our loved one. My loved one needs more medical care. I don't think they have enough staff for the community. The communication people only work during the week, and not the weekend. The weekend staff no ones knows how to do virtual calls on the weekend. They seem inadequate.

There are a few things that could some improvements, but they are taking really good care of our loved one. The current staff members are wonderful, we just love them. We really get good communication from the current director and even their home office. They have newsletters about what they are doing with COVID. Our loved one is not that happy with the food, the tougher meats are harder for her to eat. However, she does enjoys the activities, especially bingo and the morning exercise classes.

For the most part, its been okay but we have issues meals. My loved one 's doctor has recommended a specialized diet and the community is having a hard time accommodating. They say they will, but its frustrating because it isn't happening. The care is okay, We do have to monitor things closely and stay on top of things for our love one. They are supposed to monitoring certain medical things, but we can't be sure that it's happening. They need more nursing staff and bath aides. The bath aides are always in a rush so don't seem to be fulling staffed. Overall, we like this community but we like to see some improvements made.

My father was a resident for a year until his death. The staff was wonderful and always treated him with skill, kindness and respect. Even though it was a difficult decision to move him to assisted living, everyone made us feel welcome and cared for. I will always be grateful to everyone at a Elmcroft. It is older and could use a facelift but the heart of the facility is golden. And my Dad loved the food??

This is my home. I am loved and taken care of everyday. Great staff, great team

Elmcroft of CyFair is home for all of us!! Great staff - excellent food!

I have lived here for 3 years and I love my life at Elmcroft of CyFair. I would recommend to everyone.

My grandmother couldn't be happier. Everyone here is exceptional!

My mother has been at Elmcroft for over 17 months. This is the second facility my mother has been in and this is the best one. I visit my mother 2-3 times a weel, I notice the following: 1) facility is clean. 2) my mother's room is clean/no orders. 3) My mother is dressed in clean clothes with hair combed. 4) the staff is friendly and appear to know their duties. 5) I'm kept informed on my mother;s condition, and 6) with my mother's memory that comes and goes at times, the staff is patient with her. Everything indicated a very good staff and a well managed facility. Thank you