Willow Brooke Point Senior Living CBRF

Very nice place. Just very poorly run. Management is not the best. Once you complained then thing get a little better

Apartment is nice, just the right size. Meals are horrible...cooked in other building and brought over. Often cold. Salad, no salad dressing. Fruit is rare. No one seems to be in charge. Very short on staff. They do clean and do laundry.

There are stained carpets, and toilets not cleaned regularly. They are understaffed and there are call lights that go unanswered. If a resident was not mobile, they weren't included in many activities or brought to activity room.

High turnover makes it difficult to coordinate care plans. They could use a few more varied activities. Overall, we have an issue with communications; These could use improvement overall Basically pretty good compared to other facilities but the communication issues, likely due to staff turnover, could definitely be improved

I wish they could give showers every other day. When laundry smells should be washed right away. Dining tables get washed down at night. More activities on weekends. The staff is great when they come to work . I feel there should more staff so they don't have to wait so long to get help. Wish I could use washers to do their laundry when I visit for a couple of hours.

Our family had a horrific experience, everything from top to bottom needs improvement. The director could admit she is the director and not lie to families. They could have nursing staff who actually attend to the residents and not leave them sitting in dirty and soiled clothes for hours on end. They could not have call lights going on 24/7. They could serve the residents with warm food, but only when they actually remember to serve the residents.

They were well staffed, with caring people. The interaction with the staff was good. It was a nice facility, and worth the drive, which takes about 30-35 minutes to get there. They offer skilled nursing care. Overall, it is very well worth.

The facility itself is nice, and the rooms are very spacious. They were a little understaffed, which I'm sure all places are having problems with, like every business right now. We had a little bit of problem with medications being given out correctly. The food started out mediocre, but then they got a new cook and it was a lot better. But there were some staff members there who were outstanding and did a really good job.

We had family that would go eat meals there with our loved one and they always said the food was very good. It is a lot of money but considering our loved one was safe and well taken care of it was worth it. The rooms are very nice, the staff and residents there are very nice and we would recommend the Willow Brooke Point community to other families.

It's really been a great community for my loved one. They made him feel comfortable when he arrived. It has been good. I would recommend it to someone else.

This is a very nice community. The staff go above and beyond. My loved one is getting the best possible care. The friendliness of the staff stands out to me. The staff are impressive with their caring nature. This was the nicest community during my search for communities.

I recently helped a friend of mine move out of this place. Initially the head staff lady denied my friend his medications. After threatening a law suit 20 minutes later she agreed to give him his paid for medications. I asked the head staff lady if they had a cart to aid in the moving process and she said "we don't have any carts" then after 90 minutes of moving large items out another staff member provided a cart for the very last item to be moved. She said they were instructed not to provide any assistance in the move out. Also while I was helping my friend move out over 2 hrs an alarm buzzer would go off every 15 minutes that rang out through the entire facility which my friend said happens 24 hrs a day making a restful quiet sleep impossible for all of the residence. The staff just lets the alarm ring for over 10 minutes befor they shut it off. This place looks nice but the staff don't seem to care much about the people they are paid to serve and if you move out they don't lift a hand to make it an easy tranisition out as your no a money maker for them.

My mothers care was neglected by management. Staff was very friendly and helpful but they were understaffed most of the time for the number of needy residents. A few times this past spring my mother had no hot water for showers. There is windows in puzzle area that are rotted so they cant be opened as well as a horribe smell of sewage that occurs in the back wing. Ive seen trails of what looked like feces going down the hallways. One visit i had there was a man sitting with a puddle of pee under him while the girl passed meds ignoring him. My mother akways complained to me how arrogant the management was and that they never went out of their way to ask or address any concerns. The head girl in charge of the office is very rude and unprofessional. My mother and others hear her curse often. I do not reccomend puting a loved one here. There are great staff here but unfortunately the bad ones ruin it for this facility.

I have no complaints about the tour I had taken at this community. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. The property was lovely and everything was kept clean for all of the residents. It was just not the right location for my mother in the end decision.

This is an excellent community for my father care. The environment is good for him and he likes the care that he is getting from the staff. He likes the variety of the menu and the activities that are offered. This community is a good size for him and we wanted him to be comfortable. This community is close to family. We would recommend this community for the good care and value for other families.

This is a beautiful community, but they are very under staffed. My fathers stay at this community was decent. I do feel they need to hire more care givers to help with the residents. This is more a community for an independent senior, not someone that needs some help. I would recommend it for someone that doesn't require much care.

My father in law has improved so much since his move to this community. They are even moving him to a more independent apartment, but he still access to help if he needs it. The community looks great, everything is spotless when I visit. They have a lovely staff here. Everybody has been very nice and friendly. He has become more social, and he has even made some new friends. He has gained some weight, so we know he is eating good. He is doing amazing here and I would highly recommend it.

I was looking for a place for my mother, and thought Willow Brooke Point's photos were beautiful. But the environment wasn't very inviting. There are people that seem to have a pretty high level of needs, but not very many people working with them. It was suggested that I visit during a meal time, so I went during supper. There were only two people there to care for the whole building, and one was so busy trying to give pills but had to keep answering the phone and helping the other one. I walked around by myself to look at things because they were so busy. The pond is pretty, rooms seem small. The chapel is just a hole in the wall area. Therapy gym is the smallest I've seen. Overall it was a decent looking place but not somewhere I could bring myself to leave my mother at.

Placed by Aunt at Harmony Assisted Living Center on February 9th 2015 - her adjustment was very seamless, the staff continues to do an excellent job in being there for her every need. She was very nervous about the transition, but eased into her new lifestyle very well.

It was fair, I guess. I think that the nutrition, and meal plans were a little odd for the age group. There were a lot of meals that people wouldn't eat. The showering facility was not set up for independence. The seats are kind of high and in a corner and there isn't really a rail, they seemed designed to require assistance. The medication management wasn't always done at the same time everyday. They hired a RN so they can say they have one, but she really wasn't functioning as an RN, she was so busy with marketing that she didn't have time to function as the RN. They have some kinks that need to be worked out, they are new. They did a very good job of marketing to me, they were very responsive to me, when I was looking, and they went out of their way to get us in. I was a little disappointed, to be honest. The rooms are really set up for dependency, not independence.