White Cliffs Senior Living

My mom is being checked on more frequently to make sure she is going down for dinner. She knows she will need to pay $[removed] a month if she wants it brought to her room. She says the food has been terrible. She had a chicken salad sandwich which was loaded with mostly celery. The bread was not toasted. She had a chicken sandwich. A chicken breast was put between two slices of bread that had nothing else on the sandwich and the bread was not toasted . She had a cheese sandwich. The cheese was not melted and the bread was not toasted. I think it was supposed to be a grilled cheese sandwich. Do they toast the bread? The spinach was mushy and the banana was very ripe. The caregivers are very caring and the activities are wonderful. The gentleman who cleans her room does a great job. White Cliffs is a very nice place. My mom worked hard all her life to save money and she is sad she has to use her money in this way. I am so thankful she is in a safe clean, friendly and safe place. My mom will skip meals if somebody doesn't regularly check on her. She has said many times the quality of the food is not good. When my mom, husband and I first visited White Cliffs we enjoyed a good meal. I told my mom if she doesn't like parts of the meal or needs something to ask the server. She says she has. The server says okay and doesn't come back. If the server doesn't come back she won't say anything because she doesn't want to make anyone upset. My mom said they are going to build a memory garden. Residents need a place where they can sit outside and not just in the entryway of the building. An outdoor covered area would be so nice for the residents. The Bistro is a great meeting place. Sometimes I can smell the cookies baking and my mom says it smells like home. The young man that cleans the rooms does an amazing job. He is very caring. The building is clean, pleasant and does not have a bad odor. [name removed] does a great job maintaining the building. He has been very helpful to my mom. The staff at the desk are absolutely wonderful. I feel welcome when I come into the building or call. I can see the caregivers are kind to all the residents. The transportation for the residents is greatly appreciated.

White cliffs staff is the most caring and kind professional care I have ever witnessed. There is no need of any resident that is not meet with the most compassionate and kind hearted staff. All needs and concearns are addressed immediately. Wonderful experience to see all the love. Flawless transition moving my mother to next chapter in to her new beginning. It's great seeing her thrive and celebrate life. Food is incredible, better than most high class restaurants. Thankyou for enriching your residents life's.

Love the place the med teck was great The activity director is the sweetest and kindest person!!!! God bless you all. I hope when I need help In anyway that I am able to get into one of those beautiful rooms.

The facilities manager is insane and a total problem to deal with. We had everything set up and she became unhinged 2 days before we are supposed to move in. Nothing but lies and deceit and emotion instead of looking out for the members of their community. The memory care unit is very dark and dank and they keep everybody sitting in the same living area all day long and I do not believe they have many outings or activities besides throwing a ball around and watching TV

I think it is a good place, a really good place. The number of people that were taking care of my loved one was impressive. They had one person helping him shower, they had one doing housekeeping, and they had another taking his vitals. This was impressive to me. It makes families feel like the residents are being taken care of. My loved one got plenty to eat. The security was great.

I think is was a great place. We chose White Cliffs because after visiting all of the communities I felt this one was top notch with everything. The food was good and they offered a variety in restaurant style dining. i would recommend this community to other families.

Love my one-bedroom apartment! It is clean, freshly painted with new carpeting, and a nice view of cliffs. Don't really know about care services as I am in independent living and not assisted living. By observations, it looks like they are good. Schedule for activities could use improvement.

We are very happy with the care of this community. the staff are caring. We like the staff caring and friendly. We like she has a good variety of healthy meals that are offered. They offer many activities for the residents that are able to participate. We recommend this community for the good care that is given for a good value for others

I am very comfortable and quite happy here.The food i excellent. The staff is friendly. The accomadations are fine and the activities are interesting. This is worth everybit of the cost.

So far the experience is going good for the most part. She is having a difficult time with the food. Otherwise she has made some friends and she has gone on some outings.

Our family should have searched White Cliff's care record of 21 citations at Arizona Department of Health Services before placing our loved one in their memory care unit. ADHS has a searchable database of all care facilities in Arizona and any citations. White Cliff's FAILED at caring for our loved one with, unexplained injuries, extended days between showers, feces on bedspread without remedy, missing personal items, and mismanaged medications. When we expressed concern with Day staff they blamed it on their Night staff, even revealing to us that their Night staff had been recently reprimanded. We reached out to their Executive Director who never returned our calls and their corporate business office, Milestone Retirement LLC., where our calls and concerns were ignored. We filed a care complaint with the Arizona Department of Health Services but it seems after 21 citations White Cliff's isn't interested in cleaning up their brand new retirement business.

Since my loved one moved into the White Cliffs, there have been some bumps in the road. My loved one was not being monitored correctly at first, but they have hired a new nurse that I'm sure will be a great asset to them. They have reworked my loved one's treatment plan. Also, during meal time, the kitchen crew will bring out the desert before the residents are done eating and they all push away their main course to eat the dessert. They should wait until after they are done eating before offering.

This community is so wonderful and beautiful, it is always clean and up-kept. The staff are so attentive, helpful, and responsive with my mom and family and the management has full control of the community. The food tastes and smells fabulous, it looks home cooked and always includes dessert. my mom is unable to participate in all the many activities but they do use music to interact with her. I am very happy and mom is doing very good. I would absolutely recommend this community to any one!

This facility is first class. I have nothing but good things to say about them. Everything is great there!!!

I think that the whole staff is not just doing their job, they are doing their passion. They are all very loving and very caring and they know everyone's names. They check on them regularly and I can not say enough about the staff and about the facility. I am real happy with my parents being there.