Westmont of Escondido

Really nice rooms; smallish outdoor common area

My mother is doing great here at this community, they are caring for her very well. She made the transition to the community very easy. It is a nice community, they do a pretty good job with keeping everything nice and clean. My mother's room is well-kept. The staff is wonderful, they have been very helpful and friendly. She is trying out some new activities. The meals are nice, she is pretty pleased with the food. I'am confident about the type of care she is receiving.

My loved one has been living here for several years and it has changed considerably during this time. Although it was wonderful at first, it has gone downhill in several areas. The worst aspect is the food service. They do not consider the dietary needs of seniors and what they serve is completely lacking in nutritional value. Most often the entrees are fried and the vegetables (except for the salad bar) are rarely fresh. Everything is purchased from a food service, and probably a cheap one at that. The food is awful and frequently inedible. The apartments are lovely but the cleaning service is overworked and probably underpaid. The staff is continuously changing; which is extremely confusing and upsetting to the residents. The activities are uneven: they recently began some exercise classes, which my loved one really appreciates, but they have little in the way of anything intellectually stimulating. Recently they cut down on the mindless craft activities (think: kindergarten) and began offering more movies, but the residents have taken it upon themselves to form discussion groups. There is no care. My understanding is that the most the on-site person can do is a blood pressure reading--s/he is not even a nurse practitioner. If anything feels wrong, they offer to call an ambulance. The furniture and many of the doors are heavy, showing a lack of consideration for seniors' lack of strength. They used to have round-the-clock staffing, but that has disappeared as they continue to cut expenses. On the plus side, they have a wonderful library, lots of card games are organized, and sometimes there are musical activities. There is a nice fitness center and an indoor pool, as well as an on-site hairdresser (very 1950s) and manicurist (much more expensive than the local nail shops). If you can live with the horrible food and don't require much in the way of care, it is not a bad place. But the price is pretty steep and the transportation they provide is only to prescribed locations, which limits the possibilities for those who don't drive.

We are really enjoying Westmont. It is by far the best community we looked at for my mother. The staff is very friendly and helpful, and the cleanliness of the community is great. It was one of the things that stood out when we toured. Due to the fact we had to move her so quickly, it is taking some time for her to adjust but that is to be expected. She has made some new friends with residents at the community. Overall, the feeling of the place is great and the residents are very friendly and welcoming. I would recommend this community to my family and friends.

Our first feeling was that this site was on a busy street, however, once we were inside, that feel disappeared. The facility was clean and homey. The residents that we encountered all responded positively when we asked them how they liked it. Julie [removed] was a great source of knowledge and resources.

It is really clean there. He is really happy at this facility. The food is really great which is why we switched him here.

Sold to a "for profit" company last year. Rates much higher than advertised. Studio Apt. now $2,825.55. Monthly assisted living care is $2,874.35. ($5,647.65 per month). New rooms are nice but older rooms are falling apart. Too much staff turnover, apparently getting cheaper staff is a constant goal. Assisted living residents should only be housed on the first floor! In case of a fire, not enough staff to take disabled/non-ambulatory residents down stairs when elevators are unavailable! 3% rent increase annually! Housekeeping needs to be better and more frequent. When "assessing" resident's needs, some areas and fees overlap so you pay twice. Quality of care decreasing and costs are rising to maximize profits. Sad to see this happening to this facility.

The apartments and facilities are very nice but the staff really shine. The friendly people at the desk, especially Bridget, make you feel welcome as soon as you walk in the door. Everyone has been very kind and made the difficult transition of moving my mother to assisted living much easier. Beth

My mother has only been here for a couple weeks so I don't have any long term experience. I looked at several assisted living facilities but I found that most of them were a bit dreary and dated. When I came to look at Westmont Town Court I was happy to find attractive, bright, apartments and facilities. I think that the staff, especially Helen and Julie are very kind and helpful.

I really liked this facility. The common areas are very nice and it offers an indoor pool, fitness room and a small store. Interaction between employees and residences is very good. The location is close to Grand Ave (lots of activities to attend). They have a nice secure parking garage with ample parking for visitors. Prices are reasonable.

very nice but too high rise and ugly views from windows

There are a lot of activities. The residents are very friendly. I’m perfectly happy here. Sometimes the food is very good, sometimes it’s fair, sometimes it’s poor. It varies. I haven’t had any issues with the laundry.

Visited 11/15. Nice facility, newly painted and carpeted. Food good. Flexible eating times. Shuttle allows for some flexibility. Courtyard being re-done. Apts. adequate. Nice library.

This was three meals a day, no exceptions. They did offer full kitchens which my mom liked but she didn't want three meals a day and I think they were more expensive.

They were very very very good and then they got bought out and it just went downhill fast. I would not recommend them. It was wonderful the way it was and we gave them 7 months to right the ship and they didn't. The food went downhill. All the original employees that had been there for years and years were let go. They went though chef after chef. I think they went through 3 in 6 months. The kids in the dining room were not trained well. It was a mess. There were things happening that should not have been happening.