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My grandma passed recently and her concierge Ms [name removed] was so thoughtful, helpful, and supportive that I honestly don’t think I could have gotten through it without her, and I just wanted to say thank you so much for helping me keep [name removed] comfortable and smiling until her last day, God bless you????... Read more
Westgate Hills Rehabilitation and Healthcare Center in Baltimore, Maryland is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
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8.0
Review Score
Review Score
56 reviews8.0
Out of 10
5 star
33%
4 star
27%
3 star
17%
2 star
6%
1 star
20%
A Place for Mom has scored Westgate Hills Rehabilitation and Healthcare Center with 8 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Westgate Hills Rehabilitation and Healthcare Center has 56 reviews with an average "overall experience" of 3.4 out of 5.
3.5
3.4
5.0
3.4
3.5
5.0
3.4
I called and spoke to [name removed] in reference to information on the facility for a friend who’s having a difficult time placing her Mom who can she can no longer take care of. [name removed] was awesome in answering all her questions she actually made her feel extremely comfortable about placing her Mom all of the guilt she was feeling was lessened after her conversation with [name removed]. She stated she will be calling to schedule a tour. Thank You [name removed] for your Caring Spirit You Are Awesome!!
My grandma passed recently and her concierge Ms [name removed] was so thoughtful, helpful, and supportive that I honestly don’t think I could have gotten through it without her, and I just wanted to say thank you so much for helping me keep [name removed] comfortable and smiling until her last day, God bless you????
5
5
5
5
5
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5
They do not answer the phones after business hours if you wanted to check on love one. The call bells are always on to long clients ask visitors for help. They always seem to be short of staff. The weekend staff are very careless is it because no one in admin is there.
2.5
0.5
0.5
2.5
0.5
Very sad to know how my grandmother was treated. She is traumatized. She was NOT taken care of properly. She called us crying quite a few times. Miserable experience. It was very difficult to get an explanation, matter of fact, we never got one. I do not recommend. She was not bathed for days and days.
0.5
0.5
0.5
0.5
0.5
My sister is doing very good and she is very happy with the people in physical therapy.
5
5
5
5
5
I don't have any problems with Westgate Hills. They're doing perfect as far as I'm concerned.
5
5
5
5
5
Everything was good but I haven't spoken to my loved one's doctor.
4
4
4
4
4
It's not bad. It's a bit getting used to.
4
4
4
4
4
My loved one said it is the worst place she has ever been in.
2
2
2
2
2
The therapy was good.
1
1
1
1
1
My loved one has been unsatisfied with her entire stay at Westgate Hills. This includes both her therapy program as well as the nursing care she has receiving. She doesn't feel like she is getting anything from her therapy sessions. I would never recommend them.
1
1
1
1
1
My loved one got worse over the time she was here.
1
1
1
1
1
The service and techs are terrible.
1
1
1
1
1
My loved one said he like's how clean it is and he said the food is pretty good. But, once they forgot to give him his medicine.
5
5
5
5
5
It's good and they staff are helpful. They have been very communicative.
5
5
5
5
5
The facility is good and the staff are good but sometimes when I have a complaint it is not rectified or I have to tell them again. Other than that it is good and clean there. If the person can get around, it is a nice place to go. It is a challenge for my mom because it is hard for her to get around. They come to pick her up for therapy. I got a call from the social worker but I am trying to reach the doctor.
4
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4
4
Overall, my loved one seems pretty satisfied with his care. They could respond a little faster at times. He doesn't complain too much. I would recommend it to someone who has a loved one that can communicate like my brother. Some people are friendly than others. I speak to everyone when I go there. They will only communicate if something happens.
3
3
3
3
3
It is an average facility. I really haven't spent too much time there but I will say that when I do go they have been very responsive with anything I have addressed with them. So far I would recommend Westgate Hills to a friend. To me, I think the meals are appetizing and look yummy. They are doing a good job addressing this issue.
3
3
3
3
3
The facility needs upgrades. The call button just turns on a light, so walking through the hall, they won't see it. Everyone I talk to is friendly, and they address situations that I bring up. The administrative side is on the ball. For the most part, everyone is nice and they try to accommodate.
1
1
1
1
1
It's clean, that's number one. It looks like a hotel. The food is good and the people are very friendly. They always say hi and smile. I think everyone was really nice and attentive. It was very, very clean. The room, it was clean. He said it was good and the menu looked good.
5
5
5
5
5
See what the neighborhood has to offer and what’s nearby:
A Place for Mom has scored Westgate Hills Rehabilitation and Healthcare Center 8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (410) 317-4503 to reach a resident at Westgate Hills Rehabilitation and Healthcare Center.
To reach a resident at Westgate Hills Rehabilitation and Healthcare Center call: (410) 317-4503
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.