West Fork at Weatherford

WestFork does not do what they tell you. The food is a disaster. Often they do not have what is on the menu. The menu sounds amazing but poorly prepared. Many times a piece of pie is one inch wide. I moved out when my husband had to be in skilled nursing facility next door to WestFork. The food at Hilltop Park is better than WestFork. I am In contact with friends at WestFork they stay because lack of another place. Many have expressed their concerns to no avail. Many of great caregivers have left. The building is beautiful. It would take hiring better cooks and treating the residents fairly with their food. The turnover in caregivers must be taken care of. Then WestFork could be as advertised.

The West Fork at Weatherford is good place to live. They keep it clean. The staff is very nice. They do pretty good in care. The food will get a 0. It is dry, overcooked, and cold most of the time. [name removed] does a great job with activities. It is probably good to a single person. I am not sure for a couple.

The cost is not as good as the money they get. There's not enough adequate help, dining room or the floor. The food is not that great. You certainly don't get what is being paid for!

The staff is all very friendly, always ready to help! Housekeeping is good! Communication is okay, could be better, as far getting prescriptions on time and ordered for refills! Paperwork needed filled out by staff to get extra income to live at West Fork! The move in process was very easy! The meals are good quality, but needs a better variety of food everyday! The same things are served over and over. It also seems a little cold when it arrives. My suggestion would be, it seems like they are short of staffed, because all of the staff are taking turns bringing food to the tables and getting your meds when you've been in a routine of getting them! Instead of having to call for them, and wait another 30 min to an hour! Yes the facility is very nice, clean, with laundry service and all is very nice, with 3 meals a day! It's expensive to live there, but so are all the others! They just need more staff to keep up with their everyday assignments!

Very clean and orderly. Friendly, but there is no acknowledgement when entering facility. I get more responses from residents. Good quality of care when there is someone who responds. Need incentives to get more staff on board. Not great food and there is more than chaos in preparing food with choices and how good taste vary. More activities and outings. Not certain yet. for the value for cost. Mother is usually waiting for staff to assist because of understaffed personnel.

The best place in town. The community has parking for Independent Residents that are still able to drive and have vehicles.

We were very impressed with our experience at West Fork at Weatherford and could not give them a higher rating - they were amazing. Their new executive director [name removed] was wonderful. She was very approachable and really worked with us while dad was with them. They were absolutely top notch and we would highly recommend the facility to other families.

The staff are very friendly people. They really try to meet the needs of the residents. My loved one said the food was really good. Overall it's a friendly and caring community. I think it was worth the money.

We went with West Fork of Weatherford because we just liked how close it was to the house and it is very clean, it smelled really good and had an inviting atmosphere, and staff seemed very kind and engaged with the residents. The main thing that sticks out to me is that the caretakers are very consistent. Every time I am there it is the same people so they really get to know the residents and the residents get to know them. There is very little turnover. My dad is in memory care so I feel like this is especially important for him. I absolutely would recommend them to others.

All of the people from the owner, director, management and day to day staff were all very familiar with our loved ones health cases and medication which really surprised us. They all have paid such close attention to our loved one, we are very happy with the place. Even though it is expensive we are happy with the value, they have great meals, activities and special outings.

Placed spouse in memory care on [date removed]. Placed camera in room. Spouse not in room at 2-3:00 a.m. more then once. Went to facility on one occasion at 3:00 a.m. found him sitting in chair in his room with clothes on. We had watched Caregiver put him in room about 10 minutes earlier. Met with management next day and they said it would not happen again. Happened a few days later again.. Pulled him out on Fathers Day due to dirty room, not shaved or cleaned. Extremely disappointed. He was on prescription sleeping medication and they gave it to him as directed and left him in "living room" in chair,

The staff is extremely friendly and helpful and we have had a good experience so far. I would recommend them.

Please do not even consider West Fork as an Assisted Living for your loved one. Yes, the facility is beautiful, but what goes on behind closed doors especially now that family can not enter the building is an injustice to our precious elderly. My Mother moved into West Fork in January 2020, a healthy, happy, active 94 year old. We always went to visit my Mother often and then we had the lockdown NO VISITORS due to COVID. This is when our family suffered the most devastating loss of our precious Mom. After registering my complaint to the Cooperate Office of the neglect that my Mother suffered, the Company did nothing. They found no fault in my complaint of the neglect. I know this is very hard to take in but it is true. Is is very frightening to know that we have such companies to allow such horrible things to happen to our helpless elderly. Since COVID lockdown 4 residents have died, one of those being my precious Mom. This is my experience with this company that I felt very important to get out there in hopes to protect your loved one from any potential harm. I have turned all responsible parties into the State of Texas appropriate sources and my prayer is the State of Texas along with families help, we can protect the residents that are still in lockdown at this facility without them being neglected leading to serious consequences.

Do not believe one word this company says. They do not deliver on what they are selling. This is a true story that will tell you all you need to know about their culture. They claim fine dining with many chef prepared items that a resident can order from the menu at anytime.(There isn't a chef!) Before the lockdown and I do mean lockdown, a prison is a better description, I stopped by to visit a relative during the breakfast hour. All they had to eat was French Toast. That was it. Nothing else, didn't even have any syrup. I offered to run the the store and pick up eggs, bacon, sausage, anything they needed. I was told no thank you, please sit down! THEY WILL EAT WHAT WE HAVE. That is management's philosophy and it is deep rooted. This is just one incident. I am writing a book on the ineptness, lies , cover up, and discrimination of West Fork Assisted Living a Civitas Corporation. Enter at your on risk!!

Horrible place!! Management has no respect for the elderly. Food is fair at best. What they profess to be isn’t what they deliver. Giving correct medications is a major problem. Management doesn’t listen to your concerns.